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Christine2
LIF Adult
Member since 2/09 1216 total posts
Name:
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WWYD?
Message edited 7/13/2021 9:59:02 PM.
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Posted 7/11/21 5:28 PM  |
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Long Island Weddings
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Mrs213
????????
Member since 2/09 18986 total posts
Name:
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WWYD?
I think on google you can reply to the negative reviews with owner response.
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| Posted 7/11/21 7:22 PM |
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Christine2
LIF Adult
Member since 2/09 1216 total posts
Name:
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Re: WWYD?
Message edited 7/13/2021 9:59:16 PM.
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| Posted 7/11/21 8:06 PM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: WWYD?
Was this a legit error on your billing department? If it is there are others that may have been billed incorrectly that never bothered to check up on it.
You can try to ask him but he may not be willing. If it was a legit error you should be refunding him regardless of his review modification.
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| Posted 7/11/21 8:15 PM |
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Christine2
LIF Adult
Member since 2/09 1216 total posts
Name:
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Re: WWYD?
Message edited 7/13/2021 9:59:40 PM.
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| Posted 7/11/21 9:05 PM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: WWYD?
I don’t think it would hurt to ask him if he would please update the review that the issue was resolved
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| Posted 7/11/21 10:20 PM |
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lima19
LIF Infant
Member since 5/19 105 total posts
Name:
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WWYD?
I would ask for him to update his review that the issue has been taken care of so others now that it is not an ongoing issue. However, that being said, if I was to look up if a doctor was good or not, I am still going to come to the doctor, esp the cardiologist, if the doctor's reviews are good and in this case, they still are about him.
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| Posted 7/11/21 10:35 PM |
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LSP2005
Bunny kisses are so cute!
Member since 5/05 19454 total posts
Name:
L
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Re: WWYD?
I have to say with your response the review should stand. There was a legitimate billing error and instead of sending a check immediately to his address you just called and set it aside. Your office failed. That is 100% unacceptable behavior. It is not up to the patient to call you back, you just should have mailed the check with an apology letter immediately. The bad review is warranted. I am sorry your boss is upset, but this is just unacceptable. Every time I go back to a doctor, they make me review my address. The check should have gone to his last address on file. Everything you have written just says office poorly managed, and yes I have gone to different doctors because of poor office management.
Message edited 7/11/2021 11:10:32 PM.
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| Posted 7/11/21 11:06 PM |
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LuckyStar
LIF Adult
Member since 7/14 7272 total posts
Name:
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Re: WWYD?
Posted by LSP2005
I have to say with your response the review should stand. There was a legitimate billing error and instead of sending a check immediately to his address you just called and set it aside. Your office failed. That is 100% unacceptable behavior. It is not up to the patient to call you back, you just should have mailed the check with an apology letter immediately. The bad review is warranted. I am sorry your boss is upset, but this is just unacceptable. Every time I go back to a doctor, they make me review my address. The check should have gone to his last address on file. Everything you have written just says office poorly managed, and yes I have gone to different doctors because of poor office management.
This is a little harsh. She admitted the office made a mistake. I don’t think it’s fair to assume the entire office is poorly managed due to one billing error.
OP, I think the best you can do at this point is issue the refund, apologize profusely and ask if he would mind editing the review to say the situation has been rectified. Good luck.
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| Posted 7/12/21 12:06 AM |
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LSP2005
Bunny kisses are so cute!
Member since 5/05 19454 total posts
Name:
L
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Re: WWYD?
Posted by LuckyStar
Posted by LSP2005
I have to say with your response the review should stand. There was a legitimate billing error and instead of sending a check immediately to his address you just called and set it aside. Your office failed. That is 100% unacceptable behavior. It is not up to the patient to call you back, you just should have mailed the check with an apology letter immediately. The bad review is warranted. I am sorry your boss is upset, but this is just unacceptable. Every time I go back to a doctor, they make me review my address. The check should have gone to his last address on file. Everything you have written just says office poorly managed, and yes I have gone to different doctors because of poor office management.
This is a little harsh. She admitted the office made a mistake. I don’t think it’s fair to assume the entire office is poorly managed due to one billing error.
OP, I think the best you can do at this point is issue the refund, apologize profusely and ask if he would mind editing the review to say the situation has been rectified. Good luck.
she edited from her original reply which said they only called twice and then never did anything. Saying we have three addresses and not knowing which is the most up to date is sloppy office work. If you cannot reach a person once to get their credit card information they should have mailed a check. It is not up to the patient to hunt them down. They were the ones to make every mistake, from billing, to poor office records, to not following up with a patient, to not mailing a check fast enough. Months should not go by without fixing it and only scrambling to do so with a negative review. That screams unprofessional to me. Edit you know why I find it even worse they basically are trying to bribe the guy we will only give you your rightfully owed money if you take down the review. The doctor should go before the ethics board. This absolutely would be a ding on his record. I am so bothered by this the more I think about it. She still admitted they did not mail a check yet. Like they want to bargain with him. This is completely unacceptable and against the law.
Message edited 7/12/2021 8:49:25 AM.
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| Posted 7/12/21 8:43 AM |
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M514
Hi
Member since 8/10 6011 total posts
Name:
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WWYD?
Let the bad review go at this point. Just refund the guy and move on. One bad review will not hurt his entire office. I always read reviews with a grain of salt.
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| Posted 7/12/21 8:50 AM |
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ali120206
2 Boys
Member since 7/06 17789 total posts
Name:
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Re: WWYD?
Posted by LSP2005
Posted by LuckyStar
Posted by LSP2005
I have to say with your response the review should stand. There was a legitimate billing error and instead of sending a check immediately to his address you just called and set it aside. Your office failed. That is 100% unacceptable behavior. It is not up to the patient to call you back, you just should have mailed the check with an apology letter immediately. The bad review is warranted. I am sorry your boss is upset, but this is just unacceptable. Every time I go back to a doctor, they make me review my address. The check should have gone to his last address on file. Everything you have written just says office poorly managed, and yes I have gone to different doctors because of poor office management.
This is a little harsh. She admitted the office made a mistake. I don’t think it’s fair to assume the entire office is poorly managed due to one billing error.
OP, I think the best you can do at this point is issue the refund, apologize profusely and ask if he would mind editing the review to say the situation has been rectified. Good luck.
she edited from her original reply which said they only called twice and then never did anything. Saying we have three addresses and not knowing which is the most up to date is sloppy office work. If you cannot reach a person once to get their credit card information they should have mailed a check. It is not up to the patient to hunt them down. They were the ones to make every mistake, from billing, to poor office records, to not following up with a patient, to not mailing a check fast enough. Months should not go by without fixing it and only scrambling to do so with a negative review. That screams unprofessional to me. Edit you know why I find it even worse they basically are trying to bribe the guy we will only give you your rightfully owed money if you take down the review. The doctor should go before the ethics board. This absolutely would be a ding on his record. I am so bothered by this the more I think about it. She still admitted they did not mail a check yet. Like they want to bargain with him. This is completely unacceptable and against the law.
She called more than twice but was only able to leave 2 messages as the mailbox was full... I don't think this is the fault of the office for dropping it - they reached out in a timely manner but he didn't respond.
I would let the review go at this point. Or maybe encourage other patients to leave reviews if they have had a positive experience to take away from this one 1 star rating.
Message edited 7/12/2021 9:19:09 AM.
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| Posted 7/12/21 9:18 AM |
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RainyDay
LIF Adult
Member since 6/15 3986 total posts
Name:
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WWYD?
Sorry but honestly I wouldn't let 1 bad review about the billing dept. Make me not use a particular doctor. I can see why it would upset the Dr. But I would probably let it go.
Message edited 7/12/2021 11:27:55 AM.
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| Posted 7/12/21 10:44 AM |
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tray831
Dee-licious!
Member since 3/06 5355 total posts
Name:
His Baby
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Re: WWYD?
Posted by RainyDay
Sorry but honestly I wouldn't let 1 bad review about the billing dept. Make me not use a particular doctor. I can. See why it would upset the Dr. But I would probably let it go.
Exactly!
I want to see great reviews on the Doctor himself. Billing errors which can always be fixed are not as important to me on Reviews....That's just silly.
I would reply to his review and leave it on there. Sometimes seeing the replies after a negative review is just as helpful b/c it shows you guys are reaching out and tried to rectify the issue.
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| Posted 7/12/21 11:03 AM |
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Christine2
LIF Adult
Member since 2/09 1216 total posts
Name:
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Re: WWYD?
Message edited 7/13/2021 10:00:03 PM.
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| Posted 7/12/21 12:57 PM |
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LSP2005
Bunny kisses are so cute!
Member since 5/05 19454 total posts
Name:
L
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Re: WWYD?
Posted by Christine2
Thanks everyone! And just to clarify, the refund will (and always was) approved. It was our fault we did not continue to follow up. Life happens, the office gets busy, and mistakes arise. But, yes, the doctor will (and always planned to) refund regardless of the review. We prefer to refund the credit card due to fees incurred, but can write a check if requested.
The one poster who is getting irate is exactly the kind of reaction I do not want from the patient who left the review - adding fire to the flames if we ask for an edit/update I think. The type of person who writes a review like that before just picking up the phone to make a simple call is the very person I do not think is reasonable or who would accept an apology (even in earnest).
I agree, let it go and move on which is exactly what I was telling my boss.
I am not irate and your name calling is vile. Your doctor is okay with violating the ethics he has agreed to uphold as a physician in NY. If the state licensing board caught wind of this conversation he would be censured. If it is more than 60 days you can also have violated the state escheat law, really you are in hot water and doubling down.
Message edited 7/12/2021 2:06:42 PM.
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| Posted 7/12/21 1:55 PM |
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mrsrainbow
LIF Adult
Member since 1/17 1465 total posts
Name:
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Re: WWYD?
Posted by LSP2005
Posted by Christine2
Thanks everyone! And just to clarify, the refund will (and always was) approved. It was our fault we did not continue to follow up. Life happens, the office gets busy, and mistakes arise. But, yes, the doctor will (and always planned to) refund regardless of the review. We prefer to refund the credit card due to fees incurred, but can write a check if requested.
The one poster who is getting irate is exactly the kind of reaction I do not want from the patient who left the review - adding fire to the flames if we ask for an edit/update I think. The type of person who writes a review like that before just picking up the phone to make a simple call is the very person I do not think is reasonable or who would accept an apology (even in earnest).
I agree, let it go and move on which is exactly what I was telling my boss.
I am not irate and your name calling is vile. Your doctor is okay with violating the ethics he has agreed to uphold as a physician in NY. If the state licensing board caught wind of this conversation he would be censured. If it is more than 60 days you can also have violated the state escheat law, really you are in hot water and doubling down.
simmer down lady...this is an internet chat board, it's not your life...
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| Posted 7/12/21 2:47 PM |
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tray831
Dee-licious!
Member since 3/06 5355 total posts
Name:
His Baby
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Re: WWYD?
Posted by LSP2005
Posted by Christine2
Thanks everyone! And just to clarify, the refund will (and always was) approved. It was our fault we did not continue to follow up. Life happens, the office gets busy, and mistakes arise. But, yes, the doctor will (and always planned to) refund regardless of the review. We prefer to refund the credit card due to fees incurred, but can write a check if requested.
The one poster who is getting irate is exactly the kind of reaction I do not want from the patient who left the review - adding fire to the flames if we ask for an edit/update I think. The type of person who writes a review like that before just picking up the phone to make a simple call is the very person I do not think is reasonable or who would accept an apology (even in earnest).
I agree, let it go and move on which is exactly what I was telling my boss.
I am not irate and your name calling is vile. Your doctor is okay with violating the ethics he has agreed to uphold as a physician in NY. If the state licensing board caught wind of this conversation he would be censured. If it is more than 60 days you can also have violated the state escheat law, really you are in hot water and doubling down.
If the state licensing board caught wind? Hysterical! 
I am trying to figure out where you are reading into the "vile name calling"??? You seem extra sensitive on a topic that has nothing to do with you. Not just sensitive....Ultra Sensitive.
And what ethics is the DR violating? By asking to have a negative review regarding billing to be removed? Its not like he did a botched surgery on a patient of his; and he is asking that negative review to be removed. 
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| Posted 7/12/21 4:49 PM |
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RainyDay
LIF Adult
Member since 6/15 3986 total posts
Name:
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WWYD?
Jeez....people can't even ask simple questions anymore apparently.
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| Posted 7/12/21 9:58 PM |
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FirstMate
My lil cowboy
Member since 10/10 7789 total posts
Name:
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Re: WWYD?
I see nothing wrong with asking the patient to update his review so that incorrect inforation is not on the internet. Also if I read that review that would have zero effect on selecting the doctor. I would read it as petty and likely not even believe it.
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| Posted 7/13/21 7:13 AM |
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JennP
LIF Adult
Member since 10/06 3986 total posts
Name:
Jenn
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Re: WWYD?
This story confuses me.
This guy was pissed enough to write multiple negative reviews but not pissed enough to make a simple phone call looking for his money?
I have a bill on my desk that I got yesterday in error and I'm going to call as soon as I finish my tea. I would have done it sooner but I'm going to need caffeine for this conversation. I would never let it sit for months.
Also - switching gears - I find it odd that a doctor would be that upset about one negative review.
Is it a young doctor or fledgling practice? I am trying to picture one of my doctors getting so upset about a negative review that they asked their office manager to see if the patient would change it and I cannot imagine any of them giving a shit about one review. But they are pretty much all well established in their practices and accomplished in their fields.
I don't think I would ask them to change it. It doesn't seem appropriate to me. That was their experience, and there is a rebuttal function to counter it. But I don't think it's egregious or anything.
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| Posted 7/13/21 9:16 AM |
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Pomegranate5
LIF Adult
Member since 2/11 4798 total posts
Name:
Pomegranate5
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Re: WWYD?
I can't for the life of me understand why a doctor would be fixating on a single negative review aimed at the billing department, especially when the reviewer says the doctor is excellent.
You could ask, but if I was that upset about the billing error, requesting that I remove a legitimate review would only irritate me further.
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| Posted 7/13/21 10:00 AM |
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FirstMate
My lil cowboy
Member since 10/10 7789 total posts
Name:
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Re: WWYD?
Posted by Pomegranate5
I can't for the life of me understand why a doctor would be fixating on a single negative review aimed at the billing department, especially when the reviewer says the doctor is excellent.
You could ask, but if I was that upset about the billing error, requesting that I remove a legitimate review would only irritate me further.
Think about it. Would you want anything negatively written about your professional business, even if it has nothing to do with service you personally provide?
I am going to assume it's a small business and not one of these practices that has been swallowed up by a Northwell, ProHealth, etc. machine. The solo practitioners are fighting to stay alive out there as we transition into socialized care. The others don't have to care as much (not saying they don't) because their fellow Northwell, etc. colleagues are forced to refer to them.
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| Posted 7/13/21 11:04 AM |
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LuckyStar
LIF Adult
Member since 7/14 7272 total posts
Name:
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Re: WWYD?
Posted by FirstMate
Posted by Pomegranate5
I can't for the life of me understand why a doctor would be fixating on a single negative review aimed at the billing department, especially when the reviewer says the doctor is excellent.
You could ask, but if I was that upset about the billing error, requesting that I remove a legitimate review would only irritate me further.
Think about it. Would you want anything negatively written about your professional business, even if it has nothing to do with service you personally provide?
I am going to assume it's a small business and not one of these practices that has been swallowed up by a Northwell, ProHealth, etc. machine. The solo practitioners are fighting to stay alive out there as we transition into socialized care. The others don't have to care as much (not saying they don't) because their fellow Northwell, etc. colleagues are forced to refer to them.
I agree with this. I don’t know this cardiologist but I would bet my buns it’s an older, private practice physician. I don’t blame him for being upset. But private physicians can fight all they want, they’re not staying alive. The newer generation of MDs are not going into private practice. They join healthcare systems so they can have a relatively consistent schedule, paid malpractice insurance and support staff and room for growth, research and educational opportunities.
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| Posted 7/13/21 11:39 AM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: WWYD?
Posted by FirstMate
Posted by Pomegranate5
I can't for the life of me understand why a doctor would be fixating on a single negative review aimed at the billing department, especially when the reviewer says the doctor is excellent.
You could ask, but if I was that upset about the billing error, requesting that I remove a legitimate review would only irritate me further.
Think about it. Would you want anything negatively written about your professional business, even if it has nothing to do with service you personally provide?
I am going to assume it's a small business and not one of these practices that has been swallowed up by a Northwell, ProHealth, etc. machine. The solo practitioners are fighting to stay alive out there as we transition into socialized care. The others don't have to care as much (not saying they don't) because their fellow Northwell, etc. colleagues are forced to refer to them.
It definitely has to do with the services he provides. Part of the "services" includes the charging and billing of those services. To say it has nothing to do with the doctor's practice is pretty bizarre.
With that said, I don't think there is anything wrong with trying to work it out with the patient to get the review removed. What you should have done is send a letter to the patient, ask them to call the office to provide the credit card. Then when he calls you can tell them that you read the bad review, explain to him it was an honest mistake and say that the review is damaging to the doctor's business and ask nicely if he would be willing to remove it.
If he isn't willing to remove the review, just don't accept this patient anymore for new visits and move on.
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| Posted 7/13/21 12:57 PM |
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