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Aga
hello baby Albert
Member since 9/05 7750 total posts
Name:
Aga
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Dell customer service stinks
seriously! first they put my order on hold because my account was closed due to inactivity... of course noone called me, the computer wasnt shipped when they said it would I called to find out about the hold... anyways, spent another 30 minutes on line with them opening my account again, everything seemed on the right track... well today I call to follow up only to find out the order has been cancelled... are these people kidding me? what kind of retards do they employ? I guess they dont need my business 
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Posted 3/22/07 12:49 PM  |
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Faithx2
All good things in 2016!!
Member since 8/05 20181 total posts
Name:
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Re: Dell customer service stinks
Were you connected to India??? I will never buy another Dell again after going through hell with their customer service!! 
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| Posted 3/22/07 12:52 PM |
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Aga
hello baby Albert
Member since 9/05 7750 total posts
Name:
Aga
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Re: Dell customer service stinks
Posted by BlessedBMommi
Were you connected to India??? I will never buy another Dell again after going through hell with their customer service!!
thats what I thought cause their names were Indian sounding... I dont think these people even understood what I was explaining to them 
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| Posted 3/22/07 12:55 PM |
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CellarDweller
LIF Adult
Member since 11/05 1562 total posts
Name:
Jennifer
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Re: Dell customer service stinks
I had a horrible experience with Dell customer service a few months ago. Literally an hour and a half on the phone with some guy in India who was clearly reading off a script and couldn't/wouldn't answer my VERY simple question until he went through all the questions.
I wouldn't buy a Dell again solely because of their customer service.
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| Posted 3/22/07 12:55 PM |
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baghag
:P
Member since 5/05 10278 total posts
Name:
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Re: Dell customer service stinks
Dell Tech Support
800-624-9896
Press 3; say "agent" at each additional prompt, ignoring messages.
Dell Sales
800-624-9897
Press 0 at each prompt, ignoring messages.
HTH 
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| Posted 3/22/07 12:56 PM |
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Tumbalina
Better than the news!
Member since 2/06 2840 total posts
Name:
Angela
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Re: Dell customer service stinks
Posted by Aga
Posted by BlessedBMommi
Were you connected to India??? I will never buy another Dell again after going through hell with their customer service!!
thats what I thought cause their names were Indian sounding... I dont think these people even understood what I was explaining to them
Sanjayas friends 
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| Posted 3/22/07 12:58 PM |
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CathyB
Member since 5/05 19403 total posts
Name:
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Re: Dell customer service stinks
They really are the worst. I loved my Dell laptop and if they had competent CSRs I would have been a customer for life. I had a problem with my power cord (which I've since heard from several IT people is really common with them) and they kept cancelling the order to send me the replacement part.
My ILs had a huge problem with their billing people. In spite of repeatedly providing a copy of a cancelled check Dell insisted they weren't paid and sent them to collections. Took over 2 years to clear up.
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| Posted 3/22/07 12:58 PM |
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Faithx2
All good things in 2016!!
Member since 8/05 20181 total posts
Name:
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Re: Dell customer service stinks
Posted by CathyB
My ILs had a huge problem with their billing people. In spite of repeatedly providing a copy of a cancelled check Dell insisted they weren't paid and sent them to collections. Took over 2 years to clear up.
Same here!!!! Tell your inlaws they are not alone!!!
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| Posted 3/22/07 1:01 PM |
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Aga
hello baby Albert
Member since 9/05 7750 total posts
Name:
Aga
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Re: Dell customer service stinks
Posted by baghag
Dell Tech Support
800-624-9896
Press 3; say "agent" at each additional prompt, ignoring messages.
Dell Sales
800-624-9897
Press 0 at each prompt, ignoring messages.
HTH
thank you Rebecca, I will try this one more time... I just want to make sure that the order is really cancelled and it wont show up on my doorstep in a few weeks
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| Posted 3/22/07 1:03 PM |
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