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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Costco returns
I've heard Costco has a good return policy. I bought a Shark vacuum from them a little over a year ago. It still runs but is no longer running on the higher speed option for cleaning rugs, so pretty much now is only good for cleaning hard floors. Obviously I need to be able to clean my rugs too though. Should I bother trying to return/exchange it? I dont want to "take advantage" of their liberal return policy, but I feel like a vacuum should last more than 1 year.
Message edited 1/15/2018 8:02:32 AM.
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Posted 1/15/18 7:53 AM  |
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Long Island Weddings
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KGools
Happy
Member since 9/06 9532 total posts
Name:
Kim
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Re: Costco returns
Return it.
We returned a dehumidifier after using it for almost a year. It just stopped running. They took it back no questions asked.
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| Posted 1/15/18 8:38 AM |
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luvbuffet
LIF Adult
Member since 7/10 6470 total posts
Name:
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Re: Costco returns
I’ve seen someone return their crusty azzz grill in October...conveniently after bbq season was over. Lol
Return it!
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| Posted 1/15/18 8:42 AM |
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MrsT809
LIF Adult
Member since 9/09 12167 total posts
Name:
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Costco returns
Considering the video going around of someone returning their dead Christmas tree this month I think they'd take it back. I'd probably start by calling the manufacturer though to see if they can help you trouble shoot the problem.
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| Posted 1/15/18 8:59 AM |
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LInMI
LIF Adult
Member since 7/10 1802 total posts
Name:
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Re: Costco returns
Personally... I wouldn't return a vacuum after using it for a year.
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| Posted 1/15/18 9:11 AM |
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pumpkinmom
LIF Adult
Member since 5/12 2912 total posts
Name:
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Re: Costco returns
Too funny. I was using my Shark vacuum recently to clean up Christmas tree needles and wishing I had returned it to Costco. I really hate it. It doesn't get much use because we have hardwood and I mostly use my older vacuum that's still ok, but shuts off if it's used for too long.
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| Posted 1/15/18 9:23 AM |
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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Re: Costco returns
Posted by pumpkinmom
Too funny. I was using my Shark vacuum recently to clean up Christmas tree needles and wishing I had returned it to Costco. I really hate it. It doesn't get much use because we have hardwood and I mostly use my older vacuum that's still ok, but shuts off if it's used for too long.
I had a different Shark for several years that I loved, and it worked great, but then I "upgraded" to this one last year, and gave away the other one. Regretting that bc I bet the older one still works great. I loved the one i have now, until the carpet setting stopped working.
Message edited 1/16/2018 9:11:01 AM.
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| Posted 1/16/18 9:10 AM |
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pumpkinmom
LIF Adult
Member since 5/12 2912 total posts
Name:
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Re: Costco returns
Posted by LiveItUp
Posted by pumpkinmom
Too funny. I was using my Shark vacuum recently to clean up Christmas tree needles and wishing I had returned it to Costco. I really hate it. It doesn't get much use because we have hardwood and I mostly use my older vacuum that's still ok, but shuts off if it's used for too long.
I had a different Shark for several years that I loved, and it worked great, but then I "upgraded" to this one last year, and gave away the other one. Regretting that bc I bet the older one still works great. I loved the one i have now, until the carpet setting stopped working.
Which one do you like? I think I have a Navigator Professional. I hate the pivoting motion and that it feels so top heavy as I'm pushing it. It also falls over constantly it I use the wand, The attachments have to be taken off to click the wand back. I should have brought it back right away, but I never went to look for another.
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| Posted 1/16/18 9:53 AM |
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MrsT809
LIF Adult
Member since 9/09 12167 total posts
Name:
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Costco returns
Oh my gosh, I can't believe this but my shark rocket just broke! I've had it just over a year. I just opened the canister to empty it and the hinge totally cracked. I think I'm going to call them but if not it's going back to Kohls hopefully.
Message edited 1/16/2018 12:47:13 PM.
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| Posted 1/16/18 12:46 PM |
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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Re: Costco returns
Posted by pumpkinmom
Posted by LiveItUp
Posted by pumpkinmom
Too funny. I was using my Shark vacuum recently to clean up Christmas tree needles and wishing I had returned it to Costco. I really hate it. It doesn't get much use because we have hardwood and I mostly use my older vacuum that's still ok, but shuts off if it's used for too long.
I had a different Shark for several years that I loved, and it worked great, but then I "upgraded" to this one last year, and gave away the other one. Regretting that bc I bet the older one still works great. I loved the one i have now, until the carpet setting stopped working.
Which one do you like? I think I have a Navigator Professional. I hate the pivoting motion and that it feels so top heavy as I'm pushing it. It also falls over constantly it I use the wand, The attachments have to be taken off to click the wand back. I should have brought it back right away, but I never went to look for another.
I had the Navigator first, and was very happy w it for about 4 or 5 years. Then got the Rocket and liked it even better since it was much lighter but seemed to have the same strong suction to deep clean rugs. Now the strong suction has disappeared, even after dh took it all apart and still couldn't fix it, so I guess something in the motor that powers the suction died. And yes I do remember getting annoyed when the Navigator would keep falling over when I used the wand, another reason I liked the Rocket better. Just wish it lasted longer.
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| Posted 1/16/18 1:12 PM |
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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Re: Costco returns
Posted by MrsT809
Oh my gosh, I can't believe this but my shark rocket just broke! I've had it just over a year. I just opened the canister to empty it and the hinge totally cracked. I think I'm going to call them but if not it's going back to Kohls hopefully.
Kohls also has a very lenient return policy, so they may let you return it.
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| Posted 1/16/18 1:13 PM |
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ali120206
2 Boys
Member since 7/06 17795 total posts
Name:
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Costco returns
I would return it - don't you get a 2 year warranty from purchasing from Costco?
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| Posted 1/16/18 1:16 PM |
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SecretlyTTC14
LIF Adult
Member since 12/13 1770 total posts
Name:
B
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Re: Costco returns
Posted by LInMI
Personally... I wouldn't return a vacuum after using it for a year.
I def would. When I pay hundreds for a vacuum, I expect it to last more than 1 year. If everyone else tried returning them, these manufacturers would stop making "disposable" products that cost more to fix than they are even worth.
Years ago, when an appliance broke, you'd get it fixed. Now, it costs more to fix the one you have (or the parts aren't even available to have it fixed). It's easier and cheaper to just throw it away and buy a new one. It's so bad for the environment. Not just the impact on the landfills, but the energy it uses to manufacture and ship new products.
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| Posted 1/16/18 2:07 PM |
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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Re: Costco returns
Posted by SecretlyTTC14
Posted by LInMI
Personally... I wouldn't return a vacuum after using it for a year.
I def would. When I pay hundreds for a vacuum, I expect it to last more than 1 year. If everyone else tried returning them, these manufacturers would stop making "disposable" products that cost more to fix than they are even worth.
Years ago, when an appliance broke, you'd get it fixed. Now, it costs more to fix the one you have (or the parts aren't even available to have it fixed). It's easier and cheaper to just throw it away and buy a new one. It's so bad for the environment. Not just the impact on the landfills, but the energy it uses to manufacture and ship new products.
I agree, for the amount it cost, it should last more than 1 year. I use it very gently too, have a very small house that takes at most 10 min to vacuum, and on average use it once a week. In total, its probably been run less than 10 hours all together. Making it cost about $20 an hour. 
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| Posted 1/16/18 2:55 PM |
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MrsT809
LIF Adult
Member since 9/09 12167 total posts
Name:
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Re: Costco returns
Posted by MrsT809
Oh my gosh, I can't believe this but my shark rocket just broke! I've had it just over a year. I just opened the canister to empty it and the hinge totally cracked. I think I'm going to call them but if not it's going back to Kohls hopefully.
Just figured I'd update for others having issues. I called shark directly and for about $20 in shipping they're sending me a new canister which is basically the whole motor of the vacuum. I figured I'd probably lose about that much from used Kohls cash if I returned the whole thing so definitely worth it.
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| Posted 1/18/18 1:53 PM |
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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Re: Costco returns
Posted by MrsT809
Posted by MrsT809
Oh my gosh, I can't believe this but my shark rocket just broke! I've had it just over a year. I just opened the canister to empty it and the hinge totally cracked. I think I'm going to call them but if not it's going back to Kohls hopefully.
Just figured I'd update for others having issues. I called shark directly and for about $20 in shipping they're sending me a new canister which is basically the whole motor of the vacuum. I figured I'd probably lose about that much from used Kohls cash if I returned the whole thing so definitely worth it.
This is good to know, thank you. I may just call them.
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| Posted 1/19/18 8:37 AM |
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LiveItUp
Love my babies!
Member since 8/11 4096 total posts
Name:
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Costco returns
So here's an odd update: I was just about to leave to return the vacuum, and decided to wipe it down first so it wouldn't be gross for the Costco employees, and my toddler started playing with it. I let him, figuring it's broken anyway, why not? Then all of a sudden the motor and suction sounded stronger again, so dh looked at it closely and found little sensors that were covered in dust. He wiped them off, and now it works fine.  so I won't be returning it after all, all thanks to my 1 year old rough housing it a bit he must have loosened some of the dust!
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| Posted 1/19/18 3:29 PM |
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