Listen to what happened to us @ Macy's last night...

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DaniJude
You're My Home <3

Member since 11/06

14815 total posts

Name:
Danielle

Listen to what happened to us @ Macy's last night...

Warning: this is an ordeal...

I had an aggravating experience last night at Macy's. DH and I were doing Christmas shopping with our 25% off coupons. The coupon doesn't start until Wednesday but they let you do "pre-sale" where you buy it and then just pick it up that day.

We were passing through the China section on our way out and spotted Lenox ornaments - decided to buy a few cute ones for our tree (what a mistake!). We went up with several ornaments. I explained we wanted to do the pre-sale (I had already bought other stuff in other Departments - it is not problem, standard practice). The lady was VERY old and VERY easily confused. She ignored the coupon I handed her and just said she had the scan to do it. Well, the receipt came out and it only took off 10%. So, I said that the coupon I have is for 25% (Friends and Family) and she said, "well that is for Wednesday". I said "I know, that's why I explained that I'll be doing the PRESALE".

Then, she states that it WAS done right - that 10% taken off of each item actually adds up to 25%. DH and I both looked at each other and said, "there's no way that is correct". And she insisted - so, finally DH had to tell her that he TEACHES Math (and Science but whatever) and there is no way that is Mathematically true. She says "well, here this is the math and it is true". We were like OMG!!! We had to keep on her and finally, she agreed to void it out and re-do it...

So, she "voids" it out which she had to ask how to do. Then, she re-rings us for the items. This has already taken 15 minutes and DH and I had an appointment at 6:30 to make. Anywho, she re-rings it and takes the 25% off. When she goes to print the receipt (she had to replace the tape because it was running low) the receipt didn't print because she loaded the tape incorrectly. Chat Icon This was all for ornaments mind you!! I keep saying I need my receipt for the Wednesday pick-up (and because I think she screwed up again)...

At this point, we don't know what to do. I have to come back on Wednesday to pick these up - how am I going to show I paid for them? I asked her to print out a duplicate copy of the receipt (I know they can do this) but she doesn't know how... SO SHE GOES TO RING US UP A THIRD TIME!!! DH was like, "wait, wait - we were already charged!" Chat Icon She and another apologetic associate promised we'd be fine with no receipt for the pick-up - they put my name on it, etc.

We leave because we had to go. The void, she said, will not show up because it won't post until the day the sale starts -- that is how presales work, she says. Other associates that night told us the same thing (because we bought a bunch of other things) so we knew this was the norm.

Today, DH checks the Debit Bank Statement -- THREE CHARGES of the amount we spent on the freaking ornaments. Chat Icon

I feel awful for being upset because she is so old but she should NOT be working there. I called today about this and WHO answers the phone? HER. So, I asked for a Manager.

The Manager looked into it and I explained that this entire ordeal took over THIRTY FIVE MINUTES in the store. Manager stated that she'd be there on Wednesday when we pick up the things and will credit us the amount that we were over-charged. HOW she managed to charge us three times I'll never know.

Chat Icon and because I have to:

Message edited 11/30/2009 11:46:23 PM.

Posted 11/30/09 8:47 PM