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lisa0807
LIF Adolescent
Member since 4/10 572 total posts
Name:
Lisa
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Optimum Vent
Just venting....just switched to Fios from Optimum, unbeknownst to me when you cancel your service with Optimum you are required to pay through your billing cycle, they no longer pro rate your bill. I guess shame on me for not fully understanding the cancellation policy.
I am happy that I no longer have to pay Optimum, still have to pay Fios but I am saving $47 a month , have faster internet less channels but I don't really watch a lot of TV.
I switched because Fios has a double play where you don't have to pay for a phone that I never use.
Lesson Learned if you are going to cancel service make sure you are at the end of your billing cycle.
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Posted 2/12/18 11:54 AM  |
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MarathonKnitter
HAPPY
Member since 2/07 17374 total posts
Name:
EMBRACING CHANGE
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Re: Optimum Vent
i feel your pain.
went through worse with directv. so glad they're out of my life.
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| Posted 2/12/18 12:05 PM |
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Momma2015
Mommax2
Member since 12/12 6655 total posts
Name:
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Re: Optimum Vent
I'm SO glad you mentioned this. We're going to be switching to Fios soon from Optimum.
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| Posted 2/12/18 12:13 PM |
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CSK
LIF Adolescent
Member since 9/11 892 total posts
Name:
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Optimum Vent
interesting, I canceled in Oct/Nov timeframe and they did prorate me.
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| Posted 2/12/18 5:23 PM |
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busymomonli
Resident Insomniac
Member since 4/13 2046 total posts
Name:
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Optimum Vent
I cancelled everything except internet. We just stream everything. I'm so happy to just have an $80 bill now. I don't even have Fios in my area yet.
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| Posted 2/13/18 7:34 AM |
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lisa0807
LIF Adolescent
Member since 4/10 572 total posts
Name:
Lisa
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Re: Optimum Vent
Posted by CSK
interesting, I canceled in Oct/Nov timeframe and they did prorate me.
That's weird. According to the wonderful customer service reps at Optimum a voluntary disconnect there will be no pro-rate of the bill. This is stated on page 4 of your bill.
Message edited 2/13/2018 9:01:06 AM.
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| Posted 2/13/18 9:00 AM |
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CSK
LIF Adolescent
Member since 9/11 892 total posts
Name:
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Re: Optimum Vent
Posted by lisa0807
Posted by CSK
interesting, I canceled in Oct/Nov timeframe and they did prorate me.
That's weird. According to the wonderful customer service reps at Optimum a voluntary disconnect there will be no pro-rate of the bill. This is stated on page 4 of your bill.
Not sure what the deal is, I didn't read my bill. If it matters, I only had internet service. I got a whooping $9 back.
Fios seems to work well, I have a $39.99 plan, with my own router, so with tax I'm at $42.xx
I use Ooma for phone service for like $4.xx per month.
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| Posted 2/13/18 9:20 AM |
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NYCGirl80
I love my kiddies!
Member since 5/11 10413 total posts
Name:
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Re: Optimum Vent
Maybe it depends if you're still in contract or technically month-to-month.
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| Posted 2/13/18 10:07 AM |
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CookiePuss
Cake from Outer Space!
Member since 5/05 14007 total posts
Name:
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Re: Optimum Vent
There is a class action suit regarding the cancellation policy. Attire changed it when they bought Opt. but didn't properly notify their customers as per the suit.
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| Posted 2/13/18 10:15 AM |
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CookiePuss
Cake from Outer Space!
Member since 5/05 14007 total posts
Name:
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Re: Optimum Vent
Posted by CSK
Posted by lisa0807
Posted by CSK
interesting, I canceled in Oct/Nov timeframe and they did prorate me.
That's weird. According to the wonderful customer service reps at Optimum a voluntary disconnect there will be no pro-rate of the bill. This is stated on page 4 of your bill.
Not sure what the deal is, I didn't read my bill. If it matters, I only had internet service. I got a whooping $9 back.
Fios seems to work well, I have a $39.99 plan, with my own router, so with tax I'm at $42.xx
I use Ooma for phone service for like $4.xx per month.
The cancelation policy changed when Attire took over. It was in Nov of 2017
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| Posted 2/13/18 10:16 AM |
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jamnmore
LIF Adult
Member since 6/16 989 total posts
Name:
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Re: Optimum Vent
Posted by CSK
interesting, I canceled in Oct/Nov timeframe and they did prorate me.
I cancelled May 2017 and they did not prorate and would not even discuss it. The company absolutely refused to allow me to speak to someone higher up. I really hope that the money was worth it to them because I will never be their customer again over the way I was treated by them. I would go without tv and internet before I gave them another dime of my money.
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| Posted 2/13/18 12:00 PM |
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hmm
Sweet
Member since 1/14 7983 total posts
Name:
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Optimum Vent
everyone knows how I feel about cable!!! They need to be sued and there should be a day or days where everyone calls and cancels, maybe that will get their attention
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| Posted 2/13/18 8:44 PM |
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mrsBLT
missing my baby
Member since 1/10 1359 total posts
Name:
Brittany
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Optimum Vent
We just went through the same thing! When I argued and said we wouldn’t pay it the rep had the nerve to say “I don’t care lady. Do what you want. It’s your credit score not mine.”
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| Posted 2/13/18 9:49 PM |
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lisa0807
LIF Adolescent
Member since 4/10 572 total posts
Name:
Lisa
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Re: Optimum Vent
Posted by mrsBLT
We just went through the same thing! When I argued and said we wouldn’t pay it the rep had the nerve to say “I don’t care lady. Do what you want. It’s your credit score not mine.”
That's how I feel, I don't want to pay but I don't want it to go to collections either. They screw you right up to the end.
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| Posted 2/14/18 8:37 AM |
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Momma2015
Mommax2
Member since 12/12 6655 total posts
Name:
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Re: Optimum Vent
Posted by mrsBLT
We just went through the same thing! When I argued and said we wouldn’t pay it the rep had the nerve to say “I don’t care lady. Do what you want. It’s your credit score not mine.”
 Oooooh what an assshole! I'd want to speak to their manager.
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| Posted 2/14/18 8:41 AM |
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VeeJay
Love baby feet
Member since 2/09 2894 total posts
Name:
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Re: Optimum Vent
We went through the same thing last year. So infuriating. Our optimum cycle ended on the 7th and we cancelled on the 9th. I refused to pay for the entire month when I only had their service for 2 DAYS!!! I paid them the pro-rated amount (that I calculated) and they ended up sending us to collections.
My hubby ended up paying it because he didn't want any problems.
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| Posted 2/15/18 11:42 AM |
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muffaboo
LIF Adult
Member since 12/10 3797 total posts
Name:
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Re: Optimum Vent
Posted by lisa0807
Just venting....just switched to Fios from Optimum, unbeknownst to me when you cancel your service with Optimum you are required to pay through your billing cycle, they no longer pro rate your bill. I guess shame on me for not fully understanding the cancellation policy.
I am happy that I no longer have to pay Optimum, still have to pay Fios but I am saving $47 a month , have faster internet less channels but I don't really watch a lot of TV.
I switched because Fios has a double play where you don't have to pay for a phone that I never use.
Lesson Learned if you are going to cancel service make sure you are at the end of your billing cycle.
I found this out the hard way too. Literally switched to Fios on the 2nd day of my billing cycle with Optimum and had to pay a full month's bill for one day of service. Infuriating. I'm just happy I NEVER have to deal with them and their shittty service again. Oh, and I'm saving $80 per month with Fios for MUCH faster internet and TV that doesn't go out every other day.
Message edited 2/17/2018 2:04:09 PM.
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| Posted 2/17/18 2:02 PM |
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longislemom
LIF Adult
Member since 8/06 912 total posts
Name:
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Optimum Vent
I HATE them too. I just moved and moved the service. they claim the package I had is not available in my area umm... 2.5 miles so they gave me a different package and of course raised it $$$ and relocation fee.
fios here I come.
Message edited 2/18/2018 7:25:05 AM.
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| Posted 2/18/18 7:24 AM |
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