complaint

My experience with Long Island IVF, Lake Success office has been a bumpy road. Dr. Brenner is a kind man and answers your questions but the staff is quite different. I had many disappointments. Here they are:

• I had difficulties getting my prescriptions to PICA (insurance carrier) after many attempts with Nurse Jane at Lake Success.
• 2/2009--On day 3 of my cycle I went to the office for blood work and they forgot the blood pressure test and could not start the birth control pill till day 4 (when I returned to the office for the blood pressure test the next day).
• 3/20/09--Once the 21 days were up with the birth control pills, I went to the office for blood and sonogram. I received no voicemail instructions to start stimulation. I received a call from Nurse Jane to come in for blood and sonogram on 3/23/09. I know I listened to the voicemail carefully and there were no instructions. I was new to the voicemail and did not ask to speak to the nurse on call. I called Karen Roach (Melville office) and was told that the instructions were there. The problem I have is that the instructions say to call from your home #. I arrived at home and called the voicemail and there were no instructions per the doctor. When I contacted Karen Roach she said someone activated the voicemail but it was not me. Who believes me!!!
• There was a delay (availability of the urology Dr.) to start IVF treatment and began the birth control pill 4/2009 and the blood work & sonogram was schedule for today 5/28/09 per my calendar. I called yesterday and spoke to the receptionist, Christina, and left a message for Nurse Jane giving her a heads up I was coming in 5/28/09 at 6:30am. Well TODAY I arrived at the Lake Success office and found I was not even in the computer and worse of all no Nurse in the office. They called Karen Roach and she was sending a nurse to the Lake Success office. There is just no excuse.

I have many mixed feelings. I have spent money, my time, and my patience. Is there anyone who’s had similar situations between Melville and Lake Success office?

Re: complaint

Dam!!!! I've never been there but wow that would really tick me off

Re: complaint

That stinks in plain english!!!!! There is no excuse for that kind of inadequacy! I would complain. I am so sorry for you have to go through. Are you thinking of changing offices?

Re: complaint

I'm sorry you had to go thru all that. This journey is stressful enough, but to deal with unhelpful people is too much.

I go to the Melville office, and I have no complaints. Everyone from the receptionist to the girl in billing is polite and wonderful.

I've called the voicemail from work and had no problems. You PIN # is your SS#, so I don't know how your message was retrieved by someone else.

Re: complaint

Wow
I am sorry to hear this and a bit shocked.. I go to the Melville office and Dr. Brenner is my doctor.. The staff, nurses, reception, billing are wonderful, I personally have never found a more comptent, efficient office. .

I Hope you can clear this all up..
you are in wonderfiul hands, with Dr. Brenner, he has done right my me twice, i wish you sucess as well
best of luck to you

Re: complaint

I used Brenner in Lake Success and eventually switched REs, but not because I had any of the problems you described. I switched because I felt they didn't do enough testing. I actually find their office to be really efficient and top of things. In fact, my new office is nowhere as competent in terms of that stuff. Karen Roach is awesome too!