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Kara
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Member since 3/07 13217 total posts
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They call me "Tater Salad"
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letter from Cablevision
Cablevision is telling me my promotional rate for the triple play is over and wants to about double my cable bill.
I'm not having it since both satellite and FiOS are cheaper. If I call and threaten to cancel, any chance they'll continue giving me the promo rate?
We're moving in 2 months, anyway, at which point we will get new service in DH's name and get the promo rate again... but if they'll keep giving me the promo rate, I'll stick with this account.
At least one person has told me this works. Any ideas?
We're moving to a condo in a couple months, so it has to be cable - no FiOS box outside and no satellite dishes allowed. Thoughts?
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Posted 7/27/07 11:56 AM  |
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Long Island Weddings
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TreAnt427
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Member since 8/06 8652 total posts
Name:
Tracy
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Re: letter from Cablevision
They may not give you the exact promo that you already have - but they will probably offer you something.
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| Posted 7/27/07 12:04 PM |
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Acerone
I hate ants and ugly people.
Member since 3/07 6437 total posts
Name:
Chris
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Re: letter from Cablevision
I called and cancelled mine and they gave me a good deal.
But listen to this. A friend of mine emailed me and said he switched over to Fios "TV, Internet and Phone" and two week later a customer service agent from CableVision knocked on his door and asked if he would switch back to CV for $30.00 a month for all three services "Phone, Boost Internet and the DVR TV" for a one year contract....
Not $30.00 for each but $30.00 for all three together 
Message edited 7/27/2007 2:18:19 PM.
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| Posted 7/27/07 12:04 PM |
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MikesWife
Wanting...........
Member since 1/06 6887 total posts
Name:
Karen
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Re: letter from Cablevision
My brother and his GF did this. There triple play was up and she called and said, well then I am switching to DirectTV. They gave them another year of triple play at the $99/month deal.
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| Posted 7/27/07 12:04 PM |
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Marcie
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Member since 5/05 27789 total posts
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Re: letter from Cablevision
It doesn't hurt to try it.
When my old one ran out at our old house - it was only $25 more.
So I am not sure why they are charging you soooo much
I would ask them about that.
I wouldn't tell them that you are planning on cancelling in 2 months though.
And when you sign up at the new place - make sure you get them to not charge you more after the first year.
I think that is there new policy - that it doesn't go up on new accounts
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| Posted 7/27/07 12:06 PM |
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Kara
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Member since 3/07 13217 total posts
Name:
They call me "Tater Salad"
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Re: letter from Cablevision
Posted by Marcie
It doesn't hurt to try it.
When my old one ran out at our old house - it was only $25 more.
So I am not sure why they are charging you soooo much
I would ask them about that.
I wouldn't tell them that you are planning on cancelling in 2 months though.
And when you sign up at the new place - make sure you get them to not charge you more after the first year.
I think that is there new policy - that it doesn't go up on new accounts
We WON'T cancel in Sept if they keep it going.
Their web site states that this promotion is only good for a year, so I don't think the new policy is permanent unfortunately.
Okay, the bill won't really double, but it's going up almost $70 a month. The cable alone is going up $35. The there are the increases in the internet and phone service.
Message edited 7/27/2007 12:13:22 PM.
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| Posted 7/27/07 12:12 PM |
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Marcie
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Member since 5/05 27789 total posts
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Re: letter from Cablevision
Posted by Kara
We WON'T cancel in Sept if they keep it going.
Their web site states that this promotion is only good for a year, so I don't think the new policy is permanent unfortunately.
Okay, the bill won't really double, but it's going up almost $70 a month. The cable alone is going up $35. The there are the increases in the internet and phone service.
For instance when I was at my old address we had in writing that after the first year - the $ amount will go up $25. (this was under my name)
At the new address (under my DH's name) we have in writing that the $ will not increase after the first year or thereafter.
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| Posted 7/27/07 12:15 PM |
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rojerono
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Member since 8/06 13803 total posts
Name:
Jeannie
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Re: letter from Cablevision
I must not be good at negotiation. I called and told them I was going to cancel and they said "Okay".
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| Posted 7/27/07 12:15 PM |
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mitabtrfly
Member since 12/06 2770 total posts
Name:
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Re: letter from Cablevision
Posted by rojerono
I must not be good at negotiation. I called and told them I was going to cancel and they said "Okay".
It depends on who you get on the line. They didn't do it for me either...so I know how you feel! I HATE cablevision!
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| Posted 7/27/07 12:18 PM |
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KAAM
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Member since 5/05 1247 total posts
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Re: letter from Cablevision
The promotion on tv now says that all existing customers are now eligible for the Triple Play. Now that they have competition, everyone should have the Triple Play.
We moved last month, and we even kept the same name on the account, they gave us the Triple Play.
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| Posted 7/27/07 12:24 PM |
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MrsKelly
just hangin' around...
Member since 11/06 6305 total posts
Name:
Krista
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Re: letter from Cablevision
Posted by Amy
The promotion on tv now says that all existing customers are now eligible for the Triple Play. Now that they have competition, everyone should have the Triple Play.
We moved last month, and we even kept the same name on the account, they gave us the Triple Play.
really? we are existing customers and our bill just about doubled after the 1 year triple play promo was up... do i call and ask them about being eligible for it??? if not, when we sell this place and move into our new one, instead of just transferring the account to a new address, we will cancel it in dh's name and resign up in my name.
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| Posted 7/27/07 12:31 PM |
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Kara
Now Zagat Rated!
Member since 3/07 13217 total posts
Name:
They call me "Tater Salad"
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Re: letter from Cablevision
Posted by MrsKelly
Posted by Amy
The promotion on tv now says that all existing customers are now eligible for the Triple Play. Now that they have competition, everyone should have the Triple Play.
We moved last month, and we even kept the same name on the account, they gave us the Triple Play.
really? we are existing customers and our bill just about doubled after the 1 year triple play promo was up... do i call and ask them about being eligible for it??? if not, when we sell this place and move into our new one, instead of just transferring the account to a new address, we will cancel it in dh's name and resign up in my name.
But that just means you're only eligible to receive it for a year... so if you've had basic cable for 6 years, you can now add phone and internet and get the same as new customers -- the promo rate for a year.
Does the commercial say you get that rate forever?
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| Posted 7/27/07 12:34 PM |
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Marcie
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Member since 5/05 27789 total posts
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Re: letter from Cablevision
Posted by Kara
But that just means you're only eligible to receive it for a year... so if you've had basic cable for 6 years, you can now add phone and internet and get the same as new customers -- the promo rate for a year.
Does the commercial say you get that rate forever?
But as I just stated in my post above - we just signed up with them in December - and we will always have the triple play for the same amount - forever and ever. It is their new policy
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| Posted 7/27/07 12:43 PM |
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PRETTYPINK
LIF Toddler
Member since 7/06 393 total posts
Name:
A
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Re: letter from Cablevision
My triple play was up and I called and threatened to cancel and they did nothing.
So it didn't work for me, but I heard it work for other and Verizon wasn't big yet.
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| Posted 7/27/07 12:44 PM |
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KateDevine
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Member since 6/06 24950 total posts
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Re: letter from Cablevision
Posted by Marcie
Posted by Kara
But that just means you're only eligible to receive it for a year... so if you've had basic cable for 6 years, you can now add phone and internet and get the same as new customers -- the promo rate for a year.
Does the commercial say you get that rate forever?
But as I just stated in my post above - we just signed up with them in December - and we will always have the triple play for the same amount - forever and ever. It is their new policy
We did the same thing when we signed up in May. The only thing that will change next May is that we will have to pay for our second DVR which we got for free for a year.
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| Posted 7/27/07 12:50 PM |
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Kara
Now Zagat Rated!
Member since 3/07 13217 total posts
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They call me "Tater Salad"
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Re: letter from Cablevision
I'm just curious how you got that promo deal forever b/c I don't see that anywhere. Online, it states for 1 year only. I'll have DH call when we're ready to move into our new house to ask about that. Maybe they just don't advertise it. I'lll have to ask about that!
How did you get it in writing?
Message edited 7/27/2007 12:55:26 PM.
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| Posted 7/27/07 12:52 PM |
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MarathonKnitter
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Member since 2/07 17374 total posts
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EMBRACING CHANGE
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Re: letter from Cablevision
i don't understand how some haven't gotten the deal to continue.
i've seen a few commercials where they're offering the triple play for existing customers also (not just new accounts).
i say call them!
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| Posted 7/27/07 1:19 PM |
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Marcie
Complete Happiness :)
Member since 5/05 27789 total posts
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LOVE being a Mommy!
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Re: letter from Cablevision
Posted by Kara
I'm just curious how you got that promo deal forever b/c I don't see that anywhere. Online, it states for 1 year only. I'll have DH call when we're ready to move into our new house to ask about that. Maybe they just don't advertise it. I'lll have to ask about that!
How did you get it in writing?
it was written on our initial bill when we ot hooked up at the new house.
And I don't think they advertise it - they told us over the phone when we asked for them to come to the new house.
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| Posted 7/27/07 1:24 PM |
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rojerono
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Member since 8/06 13803 total posts
Name:
Jeannie
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Re: letter from Cablevision
I found the page about having Triple Play Pricing for existing clients here:link
Calling for clarification.
ETA: The page says the pricing is good for a year and that as of the 13th month it goes to regular pricing with a rewards discount or some such. I am calling.
Message edited 7/27/2007 1:41:56 PM.
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| Posted 7/27/07 1:40 PM |
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JennZ
MY LIFE!!
Member since 8/05 25463 total posts
Name:
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Re: letter from Cablevision
You got a letter? I never did, Im paying an INSANE amount each month. Over $200, I called Verizon, but Fios is not here yet, I will get an email when it gets here . I can't stand Cablevision.
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| Posted 7/27/07 1:46 PM |
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Corinne
My munchkins
Member since 5/05 5010 total posts
Name:
corinne
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Re: letter from Cablevision
we called and said fios was the same as the triple play and we would switch if we didnt get the price so they gave us 30 off our bill each month. have to negotiate.
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| Posted 7/27/07 1:49 PM |
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JennZ
MY LIFE!!
Member since 8/05 25463 total posts
Name:
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Re: letter from Cablevision
I just called and got some Pompas as$, who was all "Well you know" to me on the phone. I told him forget about it and as soon as FIos from Verizon comes here Im out!
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| Posted 7/27/07 1:56 PM |
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KateDevine
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Member since 6/06 24950 total posts
Name:
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Re: letter from Cablevision
Posted by Marcie
Posted by Kara
I'm just curious how you got that promo deal forever b/c I don't see that anywhere. Online, it states for 1 year only. I'll have DH call when we're ready to move into our new house to ask about that. Maybe they just don't advertise it. I'lll have to ask about that!
How did you get it in writing?
it was written on our initial bill when we ot hooked up at the new house.
And I don't think they advertise it - they told us over the phone when we asked for them to come to the new house.
I was just going to post the same thing. And I saved that bill. I had a million issues with them when we first signed up, soI am really glad we have it in writing.
I had time warner in the city before this and we were never eligible for their 3 in 1 package and when we had all three we were paying like $275/month
I cancelled the phone and it was still $180+ a month.
It is insanity, that is why I made sure to get this in cablevision when we switched over.
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| Posted 7/27/07 1:58 PM |
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Kara
Now Zagat Rated!
Member since 3/07 13217 total posts
Name:
They call me "Tater Salad"
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Re: letter from Cablevision
I have all my bills saved, so I'll check the initial paperwork to see what ours says.
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| Posted 7/27/07 2:06 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: letter from Cablevision
Talk to the retention department. Don't bother with regular customer service.
Same thing happened to us. We negotiated and got a reasonable deal.
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| Posted 7/27/07 4:12 PM |
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