Customer Service Survey help

We're measuring how our corporate groups are doing. I need a 20th question related to how the work flow is handled...any ideas. For some reason I can't leave it with 19 questions. I'm anti-odd number.

Below is what I have so far:


I have a clear understanding of when I would need to contact this group for assistance

I understand how my tasks fit into the overall objectives for the group

The group/manager provides constructive feedback that helps me improve my performance

The group/manager actively trains the field in when to escalate matters to the group

Staff provided complete, accurate information to me.

Actively encourages me to volunteer new ideas and make suggestions for improvement of the group

Is a source of creative ideas about our business

Is open to new ideas and encourages feedback & questioning

Keeps me informed about the things I need to know to perform my role properly

Emphasizes cooperation as opposed to competitiveness between work groups

Is good at keeping down the level of "politics and politicking"

Is fair in dealings with professionals

Is effective in communicating with professionals

Is prompt in returning emails/phone calls (please indicate what you feel is an appropriate response time.)

I feel my department gets support and teamwork from this group

Treats everyone professionally with respect and encourages others to do that same

It is easy to get assistance from this work group

The work process from this group, in general, flows smoothly

On a scale of 1 to 10 where 0 represents "Extremely dissatisfied" and 10 represents "Extremely Satisfied," how would you rate your level of satisfaction with this group in regards to customer service?

Re: Customer Service Survey help

Barb...you poor thing I can barely read them yet think of another question

Re: Customer Service Survey help

Responses are given in a timely fashion?

Criticism is handled/given constructively

Re: Customer Service Survey help

how about something related to how responsive they are to input / feedback
or
if there is
(besides this survey) an effective vehicle for sharing ideas or providing feedback

hth

Re: Customer Service Survey help

Very good! Thanks both of you!!

Re: Customer Service Survey help

Not sure if I can help - but I just sent you an FM