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one step ahead

Posted By Message

blue11
LIF Adult

Member since 2/11

1706 total posts

Name:
kat

one step ahead

Has anyone ordered from this website? i ordered DS's halloween costume and it was delivered today....and the quality is horrible!! as soon as i went to put it on him the lining on the inside started to tear apart at the seams. When i looked closely, the lining was very poorly ans loosely stitched. i know its just a costume he will wear one day but it was not a cheap costume so it just really pisses me off! any experiences with this website? i think i'm going to email the company and complain.

Posted 9/13/12 9:19 PM
 
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LittleBlueBug
Happy Mommy

Member since 9/06

4074 total posts

Name:

Re: one step ahead

I have ordered from them, but not clothing. I ordered frech door locks that did not fit on any of my french doors, lol. The quality wasnt too bad though. I would return/exchange it. Call them!

Posted 9/13/12 10:59 PM
 

wingsofsong
My 3 little loves <3<3<3

Member since 1/09

7395 total posts

Name:
Maureen

one step ahead

I've ordered a ton of stuff with them and love them actually!! Never had any issues. I haven't ordered much in the way of clothing though, aside from some swim stuff.

Posted 9/13/12 11:54 PM
 

Teachergal
We made a snowman!

Member since 1/08

3239 total posts

Name:

Re: one step ahead

I have ordered a lot from them and I loved it all. The only thing was that the swimwear ran a bit small.

Posted 9/14/12 5:49 AM
 

MrsS2005
Mom of 3

Member since 11/05

13118 total posts

Name:
B

Re: one step ahead

I've ordered from there quite a few times and never had any problems. I ordered a Halloween costume from there one year and didn't have any issues with it.

Posted 9/14/12 9:04 AM
 

MarisaK
HELLO Manolo !!

Member since 5/06

14562 total posts

Name:
Marisa

Re: one step ahead

Call them - they have excellent customer service

Posted 9/14/12 9:07 AM
 

whoababy1
Love my little girls <3

Member since 8/10

1418 total posts

Name:

one step ahead

I have ordered from them and never had a problem.
DDs halloween costume was from them last year and it was great.
Try calling them

Posted 9/14/12 9:14 AM
 

blue11
LIF Adult

Member since 2/11

1706 total posts

Name:
kat

Re: one step ahead

thanks everyone...i emailed customer service and did get a very prompt response. They thought i received a defective costume and offered to pay for shipping to exchange it, so hopefully no issues with the new costume!

Posted 9/14/12 9:47 AM
 

MrsA714
Baby #2 is here!

Member since 8/07

8806 total posts

Name:

Re: one step ahead

Posted by MarisaK

Call them - they have excellent customer service



I agree.

I've ordered quite a few things from them, but never clothing/costumes.

Posted 9/14/12 9:49 AM
 
 

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