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bunnyluck
LIF Adult
Member since 1/14 3196 total posts
Name:
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Uppababy customer service
Does anyone have experience with them? I always hear such rave reviews but so far, I'm not impressed and quite frustrated. I called Tueaday for a replacement part that was broke on a brand new vista, I spoke to an agent who instructed me to email a photo, did that and it's been silence since then. This is after me following up both Wednesday and Thursday.
Is this normal for them? Wondering if I should just return the stroller completely.
Message edited 6/19/2015 9:25:23 AM.
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Posted 6/19/15 9:24 AM  |
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ANewDayHasCome
Love multiplies, not divides
Member since 11/12 14481 total posts
Name:
Me
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Uppababy customer service
Best customer service ever. Used them twice. First time with wobbly wheels. Took a video, sent it to the person I spoke to and they sent me new ones same day.
Next time my frame of my stroller broke. Took pictures, they called next day after reviewing and said I could either send it back and they would repair it or send me a brand new one. I took the brand new one.
Def don't return it. Are you sure they got your email? I would just call and follow up or send another email to the contact you spoke to. Maybe the pictures got the email stuck.
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| Posted 6/19/15 9:31 AM |
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bunnyluck
LIF Adult
Member since 1/14 3196 total posts
Name:
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Re: Uppababy customer service
See I always hear such great reviews for them. I followed up three times already! Called twice and left a message to return my call if the agent did not receive the email. They lady who responded was a little snarky to. Basically like, were busy well get to you when we get to you...Three days later and nothing.....I almost feel funny calling back today. I wouldn't care so much to wait but I can't even use the stroller, it's brand new and wasn't cheap.
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| Posted 6/19/15 10:33 AM |
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Loveme
LIF Adult
Member since 6/11 3170 total posts
Name:
Me
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Uppababy customer service
Same as pp. I've called them twice for replacement parts and for a discontinued adapter and they mailed the parts out the same day.
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| Posted 6/19/15 10:33 AM |
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ANewDayHasCome
Love multiplies, not divides
Member since 11/12 14481 total posts
Name:
Me
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Re: Uppababy customer service
Posted by Loveme
Same as pp. I've called them twice for replacement parts and for a discontinued adapter and they mailed the parts out the same day.
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| Posted 6/19/15 10:59 AM |
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bunnyluck
LIF Adult
Member since 1/14 3196 total posts
Name:
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Uppababy customer service
Fourth call was a charm. It's on the way. Perhaps they are just having a hectic week :)
That's for the reassurance. I was really thinking about returning the stroller but I do love it :)
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| Posted 6/19/15 12:20 PM |
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Serendipity
Summer!
Member since 4/07 7631 total posts
Name:
PrayingWishingHopingALOT
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Uppababy customer service
Awesome customer service. I emailed them about my G lux (everyone was raving about this stroller and I felt like it was crap- seat kept falling back, took me 10 minutes to fold it). Apparently I got a lemon. They sent me a new one next day and it was perfect.
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| Posted 6/19/15 10:37 PM |
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Lannasmama
Love my girls
Member since 7/10 3580 total posts
Name:
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Re: Uppababy customer service
I had a problem with my g luxe front wheels and the sent me new ones. Free of charge. I thought they were great!
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| Posted 6/20/15 10:43 AM |
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