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BabyFever
LIF Adult
Member since 8/06 1050 total posts
Name:
XXXXXXXXXX
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Office receptionist
Omg, I'm sitting in the orthodentist office listening to the office manager and dental hygienist complain about all the parents and patients. "She's always late, she always rescheduling," and so on, how unprofessional. There are at least 3 other parents in the waiting room with me. And this isn't the only time it's every time I'm here. Just a vent. I wish they had a suggestiin box
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Posted 6/5/17 9:11 AM  |
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Funkybutt
LIF Adult
Member since 4/15 3049 total posts
Name:
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Office receptionist
HIPAA violations galore! All it takes is for one patient to report them and they'd be in BIG trouble.
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| Posted 6/5/17 9:36 AM |
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MsSissy
xoxoxo
Member since 3/07 39159 total posts
Name:
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Re: Office receptionist
Posted by Funkybutt
HIPAA violations galore! All it takes is for one patient to report them and they'd be in BIG trouble.
That's a HIPPA violation? I thought that only covered medical information.
Regardless, way to be unprofessional.
They need to do that in the break room!
Message edited 6/5/2017 10:03:42 AM.
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| Posted 6/5/17 10:03 AM |
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chilltocam
LIF Adult
Member since 11/11 9141 total posts
Name:
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Re: Office receptionist
Posted by MsSissy
Posted by Funkybutt
HIPAA violations galore! All it takes is for one patient to report them and they'd be in BIG trouble.
That's a HIPPA violation? I thought that only covered medical information.
Regardless, way to be unprofessional.
They need to do that in the break room!
You are correct - it does only cover medical info. And only if they identify who the patient is. So, not a HIPAA violation, but still completely unprofessional. I would think strongly about saying something to the doctor
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| Posted 6/5/17 10:05 AM |
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NervousNell
Just another chapter in life..
Member since 11/09 54921 total posts
Name:
..being a mommy and being a wife!
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Re: Office receptionist
Posted by chilltocam
Posted by MsSissy
Posted by Funkybutt
HIPAA violations galore! All it takes is for one patient to report them and they'd be in BIG trouble.
That's a HIPPA violation? I thought that only covered medical information.
Regardless, way to be unprofessional.
They need to do that in the break room!
You are correct - it does only cover medical info. And only if they identify who the patient is. So, not a HIPAA violation, but still completely unprofessional. I would think strongly about saying something to the doctor
Yes, not a HIPPA violoation but just rude and unprofessional and yes you should let their boss know what his staff is doing.
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| Posted 6/5/17 10:08 AM |
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LuckyStar
LIF Adult
Member since 7/14 7274 total posts
Name:
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Office receptionist
It's only a HIPAA violation if they're saying the patients name. But it's definitely unprofessional!
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| Posted 6/5/17 10:09 AM |
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Funkybutt
LIF Adult
Member since 4/15 3049 total posts
Name:
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Office receptionist
I thought you couldn't discuss patients at all - not even if their name wasn't used - in an area where others could hear.
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| Posted 6/5/17 10:28 AM |
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chilltocam
LIF Adult
Member since 11/11 9141 total posts
Name:
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Re: Office receptionist
Posted by Funkybutt
I thought you couldn't discuss patients at all - not even if their name wasn't used - in an area where others could hear.
It's a HIPAA violation if the information discussed identifies the patient. So, it's OK to say something about a medical condition or treatment to anyone, anywhere, but not OK if that information could identify the patient.
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| Posted 6/5/17 11:21 AM |
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BabyFever
LIF Adult
Member since 8/06 1050 total posts
Name:
XXXXXXXXXX
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Re: Office receptionist
Posted by chilltocam
Posted by Funkybutt
I thought you couldn't discuss patients at all - not even if their name wasn't used - in an area where others could hear.
It's a HIPAA violation if the information discussed identifies the patient. So, it's OK to say something about a medical condition or treatment to anyone, anywhere, but not OK if that information could identify the patient.
I have to say i have never heard them discussing medical information, patients by name yes but referring to there lateness , rescheduling, which i get is annoying but you don't do that in front of other patients.
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| Posted 6/5/17 1:08 PM |
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chilltocam
LIF Adult
Member since 11/11 9141 total posts
Name:
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Re: Office receptionist
Posted by BabyFever
Posted by chilltocam
Posted by Funkybutt
I thought you couldn't discuss patients at all - not even if their name wasn't used - in an area where others could hear.
It's a HIPAA violation if the information discussed identifies the patient. So, it's OK to say something about a medical condition or treatment to anyone, anywhere, but not OK if that information could identify the patient.
I have to say i have never heard them discussing medical information, patients by name yes but referring to there lateness , rescheduling, which i get is annoying but you don't do that in front of other patients.
If they are saying patient's names, that could be a HIPAA violation - because they are providing information that that person is a patient, receiving medical treatment - that is enough for a violation
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| Posted 6/5/17 1:27 PM |
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MrsG823
Just call me Mommy.
Member since 1/11 5570 total posts
Name:
S
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Office receptionist
I would mention it to the doctor--it reflects poorly on their practice
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| Posted 6/5/17 2:13 PM |
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Jacquelina
LIF Adolescent
Member since 10/11 767 total posts
Name:
Jacqueline
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Re: Office receptionist
I dont understand why she would even complain - who cares? You have a job because appointments need to be scheduled and rescheduled. If that wasnt the case, you'd be out of work...and how dare she speak of patients in front of patients. I would absolutely say something to the doctor - she deserves to be called out on. So rude.
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| Posted 6/5/17 2:38 PM |
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Mushesgirl
Too blessed to be stressed
Member since 4/09 6691 total posts
Name:
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Re: Office receptionist
Posted by chilltocam
Posted by BabyFever
Posted by chilltocam
Posted by Funkybutt
I thought you couldn't discuss patients at all - not even if their name wasn't used - in an area where others could hear.
It's a HIPAA violation if the information discussed identifies the patient. So, it's OK to say something about a medical condition or treatment to anyone, anywhere, but not OK if that information could identify the patient.
I have to say i have never heard them discussing medical information, patients by name yes but referring to there lateness , rescheduling, which i get is annoying but you don't do that in front of other patients.
If they are saying patient's names, that could be a HIPAA violation - because they are providing information that that person is a patient, receiving medical treatment - that is enough for a violation
yes, mentioning the name is a violation. It's no one's business who's being treated there.
I'm imagining "That Derek Jeter, he never shows up on time!"
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| Posted 6/5/17 3:09 PM |
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NervousNell
Just another chapter in life..
Member since 11/09 54921 total posts
Name:
..being a mommy and being a wife!
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Re: Office receptionist
Posted by Mushesgirl
Posted by chilltocam
Posted by BabyFever
Posted by chilltocam
Posted by Funkybutt
I thought you couldn't discuss patients at all - not even if their name wasn't used - in an area where others could hear.
It's a HIPAA violation if the information discussed identifies the patient. So, it's OK to say something about a medical condition or treatment to anyone, anywhere, but not OK if that information could identify the patient.
I have to say i have never heard them discussing medical information, patients by name yes but referring to there lateness , rescheduling, which i get is annoying but you don't do that in front of other patients.
If they are saying patient's names, that could be a HIPAA violation - because they are providing information that that person is a patient, receiving medical treatment - that is enough for a violation
yes, mentioning the name is a violation. It's no one's business who's being treated there.
I'm imagining "That Derek Jeter, he never shows up on time!"
...at a proctologist's office. 
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| Posted 6/5/17 3:17 PM |
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