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alli3131
Peanut is here!!!!!!

Member since 5/09 18388 total posts
Name: Allison
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Disney Changes policy on disabled access to lines
Article
on changing the policy of disabled line access due to the abuse of the system.
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Posted 9/24/13 10:58 AM |
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Long Island Weddings
Long Island's Largest Bridal Resource |
halfbaked
LIF Adult

Member since 8/12 6937 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
I don't understand how this will help, I guess it'd just be cheaper for these nasty, privileged guests to just buy a fast-pass rather than rent a disabled kid since it generally will work the same way anyway?
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Posted 9/24/13 11:05 AM |
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MrsDeVito
Gio's gonna be a big brother!

Member since 7/09 4671 total posts
Name: Christina
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Re: Disney Changes policy on disabled access to lines
Posted by halfbaked
I don't understand how this will help, I guess it'd just be cheaper for these nasty, privileged guests to just buy a fast-pass rather than rent a disabled kid since it generally will work the same way anyway?
You don't buy fast passes, the regular ones there are a limited amount I believe so once they run out for that ride for the day that's it. I guess the ones for the disabled wont run out.
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Posted 9/24/13 11:45 AM |
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HoneyBadger
YourWorstNightmare.

Member since 10/06 15979 total posts
Name: BahBahBlackJeep
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Re: Disney Changes policy on disabled access to lines
This comment from a Manhattan mom enraged me...
“My daughter waited one minute to get on ‘It’s a Small World’ — the other kids had to wait 2 1/2 hours,” one unnamed mom had bragged to the Post. “You can’t go to Disney without a tour concierge ... This is how the 1 percent does Disney.”
I want to smack this woman...
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Posted 9/24/13 12:02 PM |
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BargainMama
LIF Adult
Member since 5/09 15660 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by HoneyBadger
This comment from a Manhattan mom enraged me...
“My daughter waited one minute to get on ‘It’s a Small World’ — the other kids had to wait 2 1/2 hours,” one unnamed mom had bragged to the Post. “You can’t go to Disney without a tour concierge ... This is how the 1 percent does Disney.”
I want to smack this woman...
The accessible entrance for Small World does not allow you to get on in 1 minute. We have used it several times, and we have had to wait longer than the standby line. It moves VERY slowly. This mom sounds like a pot stirrer who is just spewing nonsense to get people talking.
As far as the change, this policy is not set in stone for Disney World. They have said they are evaluating it. It is the policy for Disney Land though. I'm all for taking pictures of the people requesting the GAC, but the kiosk thing is a turn off. I don't mind going to the ride and being given a return time. But to have to locate a kiosk that might not be anywhere near the rides you want to go on, that just doesn't seem to make sense. I guess we''ll see! I can tell you that many people in my various autism groups are cancelling their trips.
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Posted 9/24/13 12:26 PM |
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Otherme
Square head cutie pants

Member since 3/06 6899 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Another example of the entitled people ruining it for the people that might actually need it
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Posted 9/24/13 12:30 PM |
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dpli
Daylight savings :)

Member since 5/05 13973 total posts
Name: D
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Disney Changes policy on disabled access to lines
We had a pass and we used it when we needed it. If my son needed to use the alternate entrance he did, but for him, the pass is more useful when he is not able to stay in a confined, noisy space to wait, not because of the time spent waiting. We waited on regular lines for most of the rides (including It's a Small World), because we went at a time that was not that crowded and I am trying to get him to wait like everyone else if it's a situation where he can handle it.
What enrages me about this is that Disney was doing a great thing for disabled people and now they are forced to change the poilcy because of the abusers. Disney is one place where disabled guests are really treated well. I didn't read the article but have read others about hiring disabled tour guides and it disgusts me. And the example these people are setting for their children is repulsive to me.
Message edited 9/24/2013 12:40:45 PM.
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Posted 9/24/13 12:38 PM |
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Mill188
LIF Adult
Member since 3/09 3073 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
I actually was speaking to SIL and BIL last night and this came up. BIL informed me that the kiosks will be centrally located and there will be more than one of them - it is envisioned that each "land" will have its own kiosk. The theory is that people will take the GAC card to the kiosk, get the "FP" return time and find something else to do before heading over to the ride. Disney hopes this eliminates heading to a ride only to be told to return in 90 minutes.
I don't think there's any need to panic about the changes.
BIL is a manager at MK. SIL is a VP in Guest Relations. They both seem to think the changes are good for everyone (the parks, the "disabled" guests and the general public) and are the best way to provide the equal access required under the ADA and still provide a magical experience.
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Posted 9/24/13 12:39 PM |
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LSP2005
Bunny kisses are so cute!
Member since 5/05 19461 total posts
Name: L
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Re: Disney Changes policy on disabled access to lines
We went to Disneyland and DCA this summer. A few months before we went I tore my ACL, MCL and LCL in my right knee. I got a guest pass with a note from my orthopedist. I still had to wait for a while and there was one night that it was to much for me and they had to call the Disney ambulance for me. One of the days we were there the woman featured in the Jeff Rossen report cut in front of me. She ran, I obviously can't do that. She then proceeded to have a huge party of 12 people cut in front of us. I actually called her out on it because she cut in front of us bringing a huge crowd with her. I told her I saw her on tv. She basically was like this is how I make my money and deal with it. I spoke with the cast member as it increase my standing time to almost an hour. They said she gave her pass to a kid and to say the kid was disabled. The cast member recognized her and they agreed what she does is wrong. The woman was brazenly speaking about how she cuts in line with families and runs ahead so they don't have to wait. I think one of the reasons they are taking photos of people with these passes is to cut down on the abuses. I would have been more than happy to have a fast pass type of line thing in place so I could rest and just go back when needed.
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Posted 9/24/13 12:48 PM |
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halfbaked
LIF Adult

Member since 8/12 6937 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by MrsDeVito
Posted by halfbaked
I don't understand how this will help, I guess it'd just be cheaper for these nasty, privileged guests to just buy a fast-pass rather than rent a disabled kid since it generally will work the same way anyway?
You don't buy fast passes, the regular ones there are a limited amount I believe so once they run out for that ride for the day that's it. I guess the ones for the disabled wont run out.
You don't have to pay for them?! Just get there early?! Are you kidding me?! And these rich snots were still renting disabled people to skip the lines? I can't.
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Posted 9/24/13 1:20 PM |
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Bridex100
Two Under Two Mommy

Member since 3/08 10420 total posts
Name: Momx100
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Re: Disney Changes policy on disabled access to lines
Posted by Mill188
I actually was speaking to SIL and BIL last night and this came up. BIL informed me that the kiosks will be centrally located and there will be more than one of them - it is envisioned that each "land" will have its own kiosk. The theory is that people will take the GAC card to the kiosk, get the "FP" return time and find something else to do before heading over to the ride. Disney hopes this eliminates heading to a ride only to be told to return in 90 minutes.
I don't think there's any need to panic about the changes.
BIL is a manager at MK. SIL is a VP in Guest Relations. They both seem to think the changes are good for everyone (the parks, the "disabled" guests and the general public) and are the best way to provide the equal access required under the ADA and still provide a magical experience.
I think Disney should have different levels of fast passes - disabled, regular guests and ones you can pay for.
We now live in the DC area where traffic congestion is terrible. They recently added EZPass lanes where the prices fluctuate depending on the current traffic. By where we live, there is one 10 mile strip that is just horrible. If you want, you can pay $10 or whatever the rate is at that time to zip past. It is great for those who want to pay for it.
If someone is willing to pay $10 or $100 to bypass a line to get on Small World, I think it should be available. I also think it should be by per ride. I know they have those VIP tours for a few hundred dollars.
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Posted 9/24/13 1:27 PM |
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ElizaRags35
My 2 Girls

Member since 2/09 20494 total posts
Name: Me
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Disney Changes policy on disabled access to lines
If you don't want to wait on a 2+ hour line, don't go to Disney! lol
I wouldn't want to wait more than 10 minutes so I guess my kid is never going lol
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Posted 9/24/13 1:30 PM |
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Bridex100
Two Under Two Mommy

Member since 3/08 10420 total posts
Name: Momx100
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Re: Disney Changes policy on disabled access to lines
Posted by ElizaRags35
If you don't want to wait on a 2+ hour line, don't go to Disney! lol
I wouldn't want to wait more than 10 minutes so I guess my kid is never going lol
I hate lines more than anything. That is why we go at rope drop and only go on rides the first 2-3 hrs of park hrs so we don't have to wait. 20 min is our limit.
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Posted 9/24/13 1:32 PM |
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KarenK122
The Journey is the Destination

Member since 5/05 4431 total posts
Name: Karen
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Disney Changes policy on disabled access to lines
I think the idea is awful and will not help but hinder the special needs community. The autism community is up in arms about this and will be putting a ton of pressure on Disney.
I do believe the GAC needs to be revamped but not like this. To many people take advantage of the system is why it needs to be changed but adding a fast pass is not helpful. You can only get one fast pass at a time so you are sitting around waiting for the time to come or end up waiting on another long line which totally defeats the purpose of the GAC to begin with.
I don't know how to get around the HIPA laws but there needs to be a way to get the correct assistance for the correct disability.
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Posted 9/24/13 2:03 PM |
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DMT
LIF Adult
Member since 6/05 2277 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Once again a few scumbags ruin something for people who really need it
shocker
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Posted 9/24/13 2:12 PM |
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MarisaK
HELLO Manolo !!

Member since 5/06 14562 total posts
Name: Marisa
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Re: Disney Changes policy on disabled access to lines
Posted by Bridex100
Posted by Mill188
I actually was speaking to SIL and BIL last night and this came up. BIL informed me that the kiosks will be centrally located and there will be more than one of them - it is envisioned that each "land" will have its own kiosk. The theory is that people will take the GAC card to the kiosk, get the "FP" return time and find something else to do before heading over to the ride. Disney hopes this eliminates heading to a ride only to be told to return in 90 minutes.
I don't think there's any need to panic about the changes.
BIL is a manager at MK. SIL is a VP in Guest Relations. They both seem to think the changes are good for everyone (the parks, the "disabled" guests and the general public) and are the best way to provide the equal access required under the ADA and still provide a magical experience.
I think Disney should have different levels of fast passes - disabled, regular guests and ones you can pay for.
We now live in the DC area where traffic congestion is terrible. They recently added EZPass lanes where the prices fluctuate depending on the current traffic. By where we live, there is one 10 mile strip that is just horrible. If you want, you can pay $10 or whatever the rate is at that time to zip past. It is great for those who want to pay for it.
If someone is willing to pay $10 or $100 to bypass a line to get on Small World, I think it should be available. I also think it should be by per ride. I know they have those VIP tours for a few hundred dollars.
You can't do that @ Disney World - it's all about children! So, my kids shouldn't have to wait in line like every other kid there .....because, why? They were born to parents who can afford to spend an extra $100? What does that teach them, other than to be an elitist, entitled snob?
I'm all for teaching kids the reality of life - and yes, there are those who have more and those who have less and those who have everything and those who have nothing .....and that's just the way it is ........but at DISNEY WORLD? No, I just can't get on board with that one!
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Posted 9/24/13 2:20 PM |
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Mill188
LIF Adult
Member since 3/09 3073 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by KarenK122
I think the idea is awful and will not help but hinder the special needs community. The autism community is up in arms about this and will be putting a ton of pressure on Disney.
I do believe the GAC needs to be revamped but not like this. To many people take advantage of the system is why it needs to be changed but adding a fast pass is not helpful. You can only get one fast pass at a time so you are sitting around waiting for the time to come or end up waiting on another long line which totally defeats the purpose of the GAC to begin with.
I don't know how to get around the HIPA laws but there needs to be a way to get the correct assistance for the correct disability.
The GAC passes are different from the regular FP. You can only have one GAC pass at a time BUT you can also pull a regular FP enabling you to have two. They will not "run out" of GAC fast passes. Most lines have been mainstreamed over the years taking away many of the alternate entrances. They are not doing away with the alternate entrances that now exist. The way BIL was saying it last night was that many times even with the alternate entrances, the wait times at GAC entrances were longer than the wait times at the regular entrances. This will level the playing field in those cases. All Disney (or anyone) is required to provide under the law is "equal access." They go above and beyond.
I've never used GAC and don't mean this to be snarky at all so I hope this doesn't cause drama, but I'm curious as to what the GAC as it exists now provides that the new system won't?
Sometimes I think BIL and SIL inhale too much pixie dust and think Disney can do no wrong, so I'm truly interested in learning the other viewpoint.
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Posted 9/24/13 2:22 PM |
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Bridex100
Two Under Two Mommy

Member since 3/08 10420 total posts
Name: Momx100
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Re: Disney Changes policy on disabled access to lines
Posted by MarisaK
Posted by Bridex100
Posted by Mill188
I actually was speaking to SIL and BIL last night and this came up. BIL informed me that the kiosks will be centrally located and there will be more than one of them - it is envisioned that each "land" will have its own kiosk. The theory is that people will take the GAC card to the kiosk, get the "FP" return time and find something else to do before heading over to the ride. Disney hopes this eliminates heading to a ride only to be told to return in 90 minutes.
I don't think there's any need to panic about the changes.
BIL is a manager at MK. SIL is a VP in Guest Relations. They both seem to think the changes are good for everyone (the parks, the "disabled" guests and the general public) and are the best way to provide the equal access required under the ADA and still provide a magical experience.
I think Disney should have different levels of fast passes - disabled, regular guests and ones you can pay for.
We now live in the DC area where traffic congestion is terrible. They recently added EZPass lanes where the prices fluctuate depending on the current traffic. By where we live, there is one 10 mile strip that is just horrible. If you want, you can pay $10 or whatever the rate is at that time to zip past. It is great for those who want to pay for it.
If someone is willing to pay $10 or $100 to bypass a line to get on Small World, I think it should be available. I also think it should be by per ride. I know they have those VIP tours for a few hundred dollars.
You can't do that @ Disney World - it's all about children! So, my kids shouldn't have to wait in line like every other kid there .....because, why? They were born to parents who can afford to spend an extra $100? What does that teach them, other than to be an elitist, entitled snob?
I'm all for teaching kids the reality of life - and yes, there are those who have more and those who have less and those who have everything and those who have nothing .....and that's just the way it is ........but at DISNEY WORLD? No, I just can't get on board with that one!
Disney VIP tours charges $315-380 per hour with a 6 hour minimum to cut through lines, have specialty seating, etc. $2000 will buy you cutting lines. I don't know if you cut through fast pass or not.
I remember reading about it when the disabled tour guide article came out a few months ago. The disabled tour guide scheme was a cheaper version of what Disney already offers.
Message edited 9/24/2013 2:33:47 PM.
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Posted 9/24/13 2:33 PM |
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ali120206
2 Boys

Member since 7/06 17795 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by halfbaked
Posted by MrsDeVito
Posted by halfbaked
I don't understand how this will help, I guess it'd just be cheaper for these nasty, privileged guests to just buy a fast-pass rather than rent a disabled kid since it generally will work the same way anyway?
You don't buy fast passes, the regular ones there are a limited amount I believe so once they run out for that ride for the day that's it. I guess the ones for the disabled wont run out.
You don't have to pay for them?! Just get there early?! Are you kidding me?! And these rich snots were still renting disabled people to skip the lines? I can't.
Some of them you don't even really need to get there early for - just the extremely popular rides (like Toy Story Mania).
They are also starting a new thing where guests staying onsite get bracelets which are their room key, charging mechanism and give them a few set fast passes per day.
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Posted 9/24/13 2:54 PM |
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KarenK122
The Journey is the Destination

Member since 5/05 4431 total posts
Name: Karen
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Re: Disney Changes policy on disabled access to lines
Posted by Mill188
Posted by KarenK122
I think the idea is awful and will not help but hinder the special needs community. The autism community is up in arms about this and will be putting a ton of pressure on Disney.
I do believe the GAC needs to be revamped but not like this. To many people take advantage of the system is why it needs to be changed but adding a fast pass is not helpful. You can only get one fast pass at a time so you are sitting around waiting for the time to come or end up waiting on another long line which totally defeats the purpose of the GAC to begin with.
I don't know how to get around the HIPA laws but there needs to be a way to get the correct assistance for the correct disability.
The GAC passes are different from the regular FP. You can only have one GAC pass at a time BUT you can also pull a regular FP enabling you to have two. They will not "run out" of GAC fast passes. Most lines have been mainstreamed over the years taking away many of the alternate entrances. They are not doing away with the alternate entrances that now exist. The way BIL was saying it last night was that many times even with the alternate entrances, the wait times at GAC entrances were longer than the wait times at the regular entrances. This will level the playing field in those cases. All Disney (or anyone) is required to provide under the law is "equal access." They go above and beyond.
I've never used GAC and don't mean this to be snarky at all so I hope this doesn't cause drama, but I'm curious as to what the GAC as it exists now provides that the new system won't?
Sometimes I think BIL and SIL inhale too much pixie dust and think Disney can do no wrong, so I'm truly interested in learning the other viewpoint.
Because the way that it will work now is that for an example, You get to the parks at 9:00 am. You get a GAC fast pass for winnie the pooh that says come back at noon. You want to ride the peter pan ride, you get a regular fast pass that says come back at 1:00. You then you want to go on it's a small world and the line is over an hour. Now your SOL. You child can't wait on an hour line and they are not giving alternate locations or alternate access. So now you are sitting around waiting for your fastpass times to come up.
I don't expect to "cut" lines but numerous rides offered an alternate entrance or an alternate place to wait so you were not on the line. For example the Jungle Cruise allowed us to wait in the handicap section but we did wait until it was our time on the regular line (they marked the people in front of us). The pleasure of that was is that DD was able to move around, stay in her stroller if needed and be entertained while not confined to the line.
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Posted 9/24/13 3:02 PM |
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Mill188
LIF Adult
Member since 3/09 3073 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by KarenK122
Because the way that it will work now is that for an example, You get to the parks at 9:00 am. You get a GAC fast pass for winnie the pooh that says come back at noon. You want to ride the peter pan ride, you get a regular fast pass that says come back at 1:00. You then you want to go on it's a small world and the line is over an hour. Now your SOL. You child can't wait on an hour line and they are not giving alternate locations or alternate access. So now you are sitting around waiting for your fastpass times to come up.
I don't expect to "cut" lines but numerous rides offered an alternate entrance or an alternate place to wait so you were not on the line. For example the Jungle Cruise allowed us to wait in the handicap section but we did wait until it was our time on the regular line (they marked the people in front of us). The pleasure of that was is that DD was able to move around, stay in her stroller if needed and be entertained while not confined to the line.
Ok - but it's kind of the same thing, isn't it? (again not trying to be argumentative, just trying to understand) - only instead of waiting at an alternate entrance for another ride, you can take your child somewhere else to wait (i.e., go have a snack, sit on a bench, find a quiet area, etc.) and then come back and not have to wait on line at all? In my head, it's the same thing, you're just waiting at a different place. I would think this would make it easier for parents to deal with. Your child could move around, be entertained, etc., and not be confined to any type of waiting area.
Am I missing something? I really hope no one thinks I'm , I really want to get both sides.
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Posted 9/24/13 3:10 PM |
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KarenK122
The Journey is the Destination

Member since 5/05 4431 total posts
Name: Karen
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Disney Changes policy on disabled access to lines
No it is not the same. With fast pass and GAC fast pass you can not get another one until the time has passed. The time could be 4 hours away. With the way it is now, I could wait in an alternative location or whatever that ride has for accommodations for 5 rides in the same time frame. Without the current GAC in the new proposed system, I may be waiting hours between each ride.
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Posted 9/24/13 3:25 PM |
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Mill188
LIF Adult
Member since 3/09 3073 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by KarenK122
No it is not the same. With fast pass and GAC fast pass you can not get another one until the time has passed. The time could be 4 hours away. With the way it is now, I could wait in an alternative location or whatever that ride has for accommodations for 5 rides in the same time frame. Without the current GAC in the new proposed system, I may be waiting hours between each ride.
Duh - I get it now! Sorry it took so long......Thanks for explaining it.
ETA - I did just find out that the GAC FPs don't go based on the FP wait times. They are based on the standby ride entrance time. So if Peter Pan has a wait time of 90 minutes, your GAC FP will have a return time of 90 minutes regardless if the regular FP return time is 3 hours away. I don't know if that helps you out even a little bit, but I hope so.
Message edited 9/24/2013 4:01:18 PM.
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Posted 9/24/13 3:27 PM |
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BargainMama
LIF Adult
Member since 5/09 15660 total posts
Name:
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Re: Disney Changes policy on disabled access to lines
Posted by Mill188
Posted by KarenK122
No it is not the same. With fast pass and GAC fast pass you can not get another one until the time has passed. The time could be 4 hours away. With the way it is now, I could wait in an alternative location or whatever that ride has for accommodations for 5 rides in the same time frame. Without the current GAC in the new proposed system, I may be waiting hours between each ride.
Duh - I get it now! Sorry it took so long......Thanks for explaining it.
ETA - I did just find out that the GAC FPs don't go based on the FP wait times. They are based on the standby ride entrance time. So if Peter Pan has a wait time of 90 minutes, your GAC FP will have a return time of 90 minutes regardless if the regular FP return time is 3 hours away. I don't know if that helps you out even a little bit, but I hope so.
This is exactly the problem, and why so many are really unhappy with this policy.
With all due respect, I wouldn't expect anyone who has no use for the system to "get it".
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Posted 9/24/13 4:27 PM |
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imagin916
LIF Adult

Member since 6/05 1826 total posts
Name: Valerie
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Re: Disney Changes policy on disabled access to lines
Posted by Mill188
Posted by KarenK122
Because the way that it will work now is that for an example, You get to the parks at 9:00 am. You get a GAC fast pass for winnie the pooh that says come back at noon. You want to ride the peter pan ride, you get a regular fast pass that says come back at 1:00. You then you want to go on it's a small world and the line is over an hour. Now your SOL. You child can't wait on an hour line and they are not giving alternate locations or alternate access. So now you are sitting around waiting for your fastpass times to come up.
I don't expect to "cut" lines but numerous rides offered an alternate entrance or an alternate place to wait so you were not on the line. For example the Jungle Cruise allowed us to wait in the handicap section but we did wait until it was our time on the regular line (they marked the people in front of us). The pleasure of that was is that DD was able to move around, stay in her stroller if needed and be entertained while not confined to the line.
Ok - but it's kind of the same thing, isn't it? (again not trying to be argumentative, just trying to understand) - only instead of waiting at an alternate entrance for another ride, you can take your child somewhere else to wait (i.e., go have a snack, sit on a bench, find a quiet area, etc.) and then come back and not have to wait on line at all? In my head, it's the same thing, you're just waiting at a different place. I would think this would make it easier for parents to deal with. Your child could move around, be entertained, etc., and not be confined to any type of waiting area.
Am I missing something? I really hope no one thinks I'm , I really want to get both sides.
It is the same thing. Disney is complying with all ADA regulations required by law, people are just upset that they don't get to cut the line anymore. The abusers have ruined it for those that need it. If someone has a blister on their foot they go to guest services and claim they can't wait on lines. The passes should be limited to those who would be considered disabled by law or who have documented special needs along with a doctor's letter. The guest passes are a courtesy not a requirement by law, it is not illegal to ask for proof for this type of accommodation. HIPAA does not apply to this situation since it is not against the law for one to share their own information if documentation was required to obtain a pass.
Think about it this way: If a child needs extra time in school due a disability or needs any other type of accommodation, medical proof is required, it is not against the law for the school to require it. Same goes for people who apply for handicapped license plates. It is not illegal to ask for proof.
I understand why a child with severe autism can't wait on long lines, but, what has been getting me with this debate is that there are parents out there who are saying basically that its too bad for the people on line behind or in front of them when their child (or large adult child) with autism beats them up because they are frustrated waiting. That to me is unacceptable.
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Posted 9/25/13 2:04 AM |
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