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Furniture: WWYD?

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lcherian
He is the reason!

Member since 2/06

2512 total posts

Name:

Furniture: WWYD?

I ordered two leather chairs from a furniture store. One of the chairs had a slight imperfection. It wasnt that big of a deal, but for the amount of money I spent on it, I expect a perfect product.

So they reschedule a new delivery this past saturday, and give me a 3 hour time window. Three hours go by, and no new chair. I call customer service and they told me that they were running 1.5 hours late and that they forgot to call. I was so ****** bc I had to be somewhere and could not wait any longer.

So today, they bring another chair, and what do you know, but this one looks worse than the first one!! The welting on the chair is like a totally different color, and is soo noticeable! Chat Icon It really looks like they just took it off the showroom floor and gave it to me!

So now they have to redeliver the chair again! Would you ask for a refund of your delivery charges at this point?

Message edited 12/20/2006 7:31:55 PM.

Posted 12/20/06 7:30 PM
 
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anon
where's winter?

Member since 11/05

2209 total posts

Name:

Re: Furniture: WWYD?

i would start by attempting to negotiate down the price of the chairs given the situation. if they aren't willing to compensate you somehow, then i would be tempted to say "eff it" and return both.

Posted 12/20/06 8:00 PM
 

Faithx2
All good things in 2016!!

Member since 8/05

20181 total posts

Name:

Re: Furniture: WWYD?

Posted by anon

i would start by attempting to negotiate down the price of the chairs given the situation. if they aren't willing to compensate you somehow, then i would be tempted to say "eff it" and return both.



I agree

Posted 12/20/06 8:15 PM
 

PotofLuck06
Our Baby Boy Is Here!!!

Member since 11/06

13241 total posts

Name:
Betsy

Re: Furniture: WWYD?

Posted by anon

i would start by attempting to negotiate down the price of the chairs given the situation. if they aren't willing to compensate you somehow, then i would be tempted to say "eff it" and return both.



bingo! I agree!

Posted 12/21/06 9:25 AM
 

lcherian
He is the reason!

Member since 2/06

2512 total posts

Name:

Re: Furniture: WWYD?

Thanks everyone! they refunded me my delivery charge. at least it's something! Chat Icon

Posted 12/21/06 4:53 PM
 

bikramaddict
mommy-to-be

Member since 8/06

4376 total posts

Name:

Re: Furniture: WWYD?

Posted by anon

i would start by attempting to negotiate down the price of the chairs given the situation. if they aren't willing to compensate you somehow, then i would be tempted to say "eff it" and return both.



I agree.

Posted 12/27/06 11:28 AM
 
 

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