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BabyLove08
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Member since 2/08 3673 total posts
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Please Help...Need advice regarding a car issue
You all always give the best advice here so hopefully someone can offer some good advice.
My husband came out to his car today to find a spider crack on the screen of his navigation system. He almost passed out. In no way did he do anything to it and the only thing that seems the most rational is to assume that the heat today caused it. Rare, maybe...possible...must be.
I called Toyota to bring it in next week, since he is in warranty but the man pretty much told me it's doubtful that would be covered and that you can't just fix the screen, and we may be looking at $4,000 to $5,000. It is a LEASE! We are SCREWED! I know I have to wait for them to see it, then what do we "try" to do? Call headquarters? To think that we'd have to pay that kind of $ for a lease that's due to go back next June when we didn't do anything is making me sick to my stomach.
Thanks
Message edited 9/9/2016 9:15:44 PM.
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Posted 9/9/16 9:14 PM  |
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ElizaRags35
My 2 Girls
Member since 2/09 20494 total posts
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Me
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Please Help...Need advice regarding a car issue
Toyota sucks so they'll probably make you pay. Maybe insurance will cover it?
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| Posted 9/9/16 10:46 PM |
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SusiBee
. . . . .
Member since 3/09 8268 total posts
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S
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Re: Please Help...Need advice regarding a car issue
A claim that big I would put thru insurance but not do the repair closer to the lease end.
We did that with some serious scratches, DH's car got keyed, waited a year to fix them when the lease was up.
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| Posted 9/10/16 10:21 AM |
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Kitten1929
LIF Adult
Member since 1/13 6040 total posts
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Please Help...Need advice regarding a car issue
You will definitely have to pay - I'm sorry :(
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| Posted 9/10/16 11:18 AM |
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pumpkinmom
LIF Adult
Member since 5/12 2912 total posts
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Please Help...Need advice regarding a car issue
That price is pretty high. I don't know what you need to do for a lease, but if I owned the car, I would look for a used replacement part or a way to replace the screen.
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| Posted 9/10/16 12:42 PM |
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BabyLove08
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Member since 2/08 3673 total posts
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Re: Please Help...Need advice regarding a car issue
Posted by SusiBee
A claim that big I would put thru insurance but not do the repair closer to the lease end.
We did that with some serious scratches, DH's car got keyed, waited a year to fix them when the lease was up.
Hummmm, not so sure insurance would cover it. I mean we didn't do it so since it's a freak thing what would we even say to get it covered? He went over pothole and it cracked? No other damage, so would they even "believe" us?
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| Posted 9/10/16 12:58 PM |
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BabyLove08
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Member since 2/08 3673 total posts
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Re: Please Help...Need advice regarding a car issue
Posted by pumpkinmom
That price is pretty high. I don't know what you need to do for a lease, but if I owned the car, I would look for a used replacement part or a way to replace the screen.
Yes, IF we owened it, but we don't so we have no choice. My husband's thinking maybe he should just buy the car back, I mean it's a great SUV-2015 Toyota Highlander. Then we could see if there's another option.
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| Posted 9/10/16 1:00 PM |
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hidingin1516
LIF Adult
Member since 9/15 1009 total posts
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Please Help...Need advice regarding a car issue
My dad leased a Cadillac and his screen did the same thing. They covered it. What kind of car? I have a Toyota and am scared now lol
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| Posted 9/10/16 7:51 PM |
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BabyLove08
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Member since 2/08 3673 total posts
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Re: Please Help...Need advice regarding a car issue
Posted by hidingin1516
My dad leased a Cadillac and his screen did the same thing. They covered it. What kind of car? I have a Toyota and am scared now lol
It's a Highlander and probably because it was a Cadillac. I'll pray for us
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| Posted 9/10/16 7:56 PM |
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hidingin1516
LIF Adult
Member since 9/15 1009 total posts
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Re: Please Help...Need advice regarding a car issue
Posted by BabyLove08
Posted by hidingin1516
My dad leased a Cadillac and his screen did the same thing. They covered it. What kind of car? I have a Toyota and am scared now lol
It's a Highlander and probably because it was a Cadillac. I'll pray for us
Ugh that's what I have. Now I'm nervous lol. Yes It was Cadillac. It probably got really hot and cracked the screen. Let us know what happens. That's bull when it a lease
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| Posted 9/11/16 9:36 AM |
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Lucky09
2017!
Member since 1/06 7539 total posts
Name:
DW
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Re: Please Help...Need advice regarding a car issue
This is an article published from Toyota themselves stating that the heat can crack their touchscreen.
http://news.limbaughtoyota.com/summer-heat-can-affect-tundra/
Good luck to you!!! I would fight them on this!!!
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| Posted 9/11/16 10:56 AM |
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Lucky09
2017!
Member since 1/06 7539 total posts
Name:
DW
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Re: Please Help...Need advice regarding a car issue
I also found two other listserv posts where people tried to find independent dealers/ebay vendors to replace their Toyota touchscreen. Might be worth looking into/calling around if they ultimately refuse.
As an aside, a few years ago my Honda's radio stopped working just short of my 7 year extended warranty and they replaced it, no questions asked. I can't believe Toyota is giving you such a hard time. Whatever happened to taking the word of the customer!
http://www.toyotanation.com/forum/310-7th-generation-2012/845338-my-2012-camry-touch-screen-cracked-need-suggestions-guys.html
https://www.tacomaworld.com/threads/cracked-entune-screen.357060/
Message edited 9/11/2016 11:07:14 AM.
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| Posted 9/11/16 11:06 AM |
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BabyLove08
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Member since 2/08 3673 total posts
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Re: Please Help...Need advice regarding a car issue
Wow, thanks for this. What will they say now, "but only with the Tundra", as this is what this article is about.
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| Posted 9/11/16 11:08 AM |
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Loveme
LIF Adult
Member since 6/11 3170 total posts
Name:
Me
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Please Help...Need advice regarding a car issue
The navi on my husband's Acura cracked a few years ago. His mechanic replaced the screen. I think it was still about 1k. Maybe see if that's an option for you?
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| Posted 9/11/16 11:12 AM |
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BabyLove08
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Member since 2/08 3673 total posts
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Re: Please Help...Need advice regarding a car issue
Posted by Loveme
The navi on my husband's Acura cracked a few years ago. His mechanic replaced the screen. I think it was still about 1k. Maybe see if that's an option for you?
Thanks, it's a Lease so I'm not sure if we can get away with that.
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| Posted 9/11/16 4:00 PM |
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alli3131
Peanut is here!!!!!!
Member since 5/09 18388 total posts
Name:
Allison
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Re: Please Help...Need advice regarding a car issue
Posted by BabyLove08
Posted by Loveme
The navi on my husband's Acura cracked a few years ago. His mechanic replaced the screen. I think it was still about 1k. Maybe see if that's an option for you?
Thanks, it's a Lease so I'm not sure if we can get away with that.
you do not have to have it replace by Toyota. You can go anywhere you want. The leases do not dictate where you have work done just that the car is returned with only normal wear.
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| Posted 9/11/16 7:46 PM |
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