so angry

Im not sure if im just looking to vent or maybe someone can give me advice but here goes:

Last night I went to a spa to get a facial and a microderm. I purchased two separate Gilt certificates(fancy groupon). Facial - I paid $60 -service costs $120. Microderm- i Paid $99, service is $195.

I called to make an appointment. I told the woman I have 2 gilt certs for a facial and microderm. an HOUR later I was at the spa.

Im in the treatment room in a robe and the esthetician comes in to tell me the microderm machine broke on SATURDAY and she will do a peel instead. the peel is $95. $4 less than my Gilt voucher, $100 cheaper service. I declined and asked her if she could call their other location and see if they had any availability . I didnt mind taking a 30 minute train ride to the upper west side. he esthetician comes back and tells me they have ANOTHER microderm machine that they can use one me . I said GREAT! So another woman comes in to do the facial and the microderm since the 1st esthetician wasnt familiar with the machine.

I get my facial and now its time for the microdermabrasion. They wheel in the machine and 2 seconds later it dies!! The woman wheeled it out and tried to get me to agree to the peel again! I declined. They wheeled the machine in AGAIN and said it works. it dies again. SHe told me she cant just let me leave and that I need a scrub of some sort. So she put on a peel and then the machine gets wheeled back in a THIRD time.. They said they changed/cleaned the valve. it dies.

I put my clothes on and went to the front desk and the girl asked me how my services were. I told her and she apologized. gee thanks.

Long story short(sorry!) All I want is what I went in there for. I dont want anything more and certainly dont want anything less. The 1st time I went to this place I JUST wanted a microderm but they told me they ONLY do it in conjunction with a facial. So the only thing they offered me is to come back at a later date and get a microderm but they wrote out a gift certificate for $99(what i paid gilt!!!) which means i have to spend $120 out of pocket for a facial. and $96 for a microderm!!!!!! thats $216!!!!!! for their fk up!!!!

am I wrong for expecting to get a credit for a facial and microderm at a later date? I understand things break, but the 1st machine broke SATURDAY!!!!!!!!!!!!!

Im waiting to hear back from someone this morning.

If you didnt read this entire mess, i dont blame you. if you did, god bless you lol


P.S. my face looks like crap!

so angry

I would also contact Groupon and let them know of the situation. Maybe you can get your full refund that way.

The machine was broken, therefore they shouldn't have been able to honor the certificate and gave you a return certificate for $ 120 in future services.

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I would be angry too, especially since they let you schedule the appointment without telling you the machine was broken. I would expect to be able to come back for the service or to be refunded for my groupon. if you email Gilt they will likely refund you. I bought a groupon for two massages at a spa near my office, went for the first massage and then they went out of business. Groupon refunded me for the full amount even though I only expected half.

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They should definitely provide the follow up services free of charge!

so angry

I would,complain to groupon. They should give you your money back. I had an issue with something that I got on Amazon prime and I got my money back.

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They should give you the service you were supposed to get free of charge or refund you what you spent on the groupon.

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just got this email:
I would like to offer our most sincere apologies for the mistakes made while handling your service. It was a gross oversight for which we accept full responsibility. To remedy this situation, we would like for you to come in at your convenience for a full Microdermabrasion Facial (Ginseng Herbal Facial + Microdermabrasion Treatment.) We try our best not to make mistakes, but when they happen, we try our best to fix them!

I hope that this will make amends for the mistakes that were made. Rest assured that your unfortunate experience has helped us identify a major problem in our communication which has now being reviewed.




why isnt there a Mic drop icon?!!!

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Image Attachment(s):

so angry

Pain in the butt!! Sorry girl, glad they are trying to make it right.

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Yeah, I'd be livid. What a waste of time!!! Looks like they're trying to make things right...they'll probably kiss your ass while you're there!

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Wonder if they read LIF

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its a shame. i spent almost $500 last time and fh buys gc for friends and family all the time. i will no longer give them business.

I wouldve smashed their displays but my skin looked so bad from the facial, that I didnt want to risk an ugly mugshot.

Message edited 2/10/2016 11:55:42 AM.

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I would be livid. I'm an already impatient person. That would have pushed me over the edge if they did not even offer a refund or credit.

I had a different awful spa groupon experience. I bought a groupon for spa package including a scrub and massage. I called and they told me to come in. I get there and there was a mix up and say I can have my scrub/massage in 7 hours. I can't come back that day.

I go back in 2 weeks and they gave me a really hard time about using my groupon since it was technically expired. I had a note from the spa receptionist that I could come back at a later date and they asked why I had not come sooner. Of course it was her day off. It was only 2 weeks, like 1 week after expiration date.

My lesson learned is that spas are not good things to buy groupons for. Same for travel.

Message edited 2/10/2016 5:39:54 PM.

so angry

I would just contact Groupon and ask for a refund. They always refund me when I have an issue like that.

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It was gilt. I got email confirmation from spa with service credit.