I just wanted to share - I'm really so impressed with them lately. I got a delivery on Tuesday and one of the items was incorrect. I called their customer service line (which is open till 2am btw!) and the guy said no problem, I'll mail the correct item to you right now! Chat Icon

So of course I need to return the wrong item but the return email I get said to ship it separately from other returns. I called again to ask why, and the agent I spoke with said that if I sent it back with other items I would be charged the 5.99 pre-paid shipping fee, but she waived it for me - actually, she credited my account 5.99 so it would balance out when I was eventually charged. I didn't even ask her to do that!

Their shipping is also very fast, I made the first call and placed a new order late Tuesday night and they are going to be delivered today.

I wish they had free shipping more often, I'd go broke there Chat Icon