Pray for me. I'm on the phone with Dell customer support. - UPDATE

I ordered DH a new laptop on 11/29.

It was supposed to be here 12/10.

Then updated status said 12/17.

Today the updated status says 12/28.

The recording says my wait time may exceed 10 minutes.

FML.




Update 12/23
They're a bunch of azzhats. Just got this email from them (complete with misspelling of cancellation ):

Message edited 12/23/2009 11:40:13 AM.

Re: Pray for me. I'm on the phone with Dell customer support.

I've dealt with them many times (moreso on the technical end) so I know your frustration!

Re: Pray for me. I'm on the phone with Dell customer support.

I despise Dell with a passion for this reason.

That happened to me a few years ago where I ordered a laptop -- it was supposed to arrive in a few week and I went thru 2 months of delays. Same thing, it kept updating the status adding more and more time -- and eventually I was so p*ssed off cause they couldn't give me answers, that I cancelled it.

Hope you have better luck Jess!

Re: Pray for me. I'm on the phone with Dell customer support.

Re: Pray for me. I'm on the phone with Dell customer support.

34 minutes later, still on hold.

Re: Pray for me. I'm on the phone with Dell customer support.

same thing happened when my mom ordered my sister a laptop. the status kept getting later and later.and it wasn't christmas. we had to cancel the order because it took about 2 months and never came.

GOOD LUCK!!!!!!!!

Re: Pray for me. I'm on the phone with Dell customer support.

Finally got someone on the phone ...

Its "in production"

That's all they can tell me.



I I end up with better luck than you ladies, DH really needs a new laptop, and he likes Dell computers.

Re: Pray for me. I'm on the phone with Dell customer support.

Ugh YES they are notoriously bad about orders during the holidays. I had a late arrival of my Dad's laptop years ago from them too. And I ordered the end of November!

I hope someone picked up by now.

Re: Pray for me. I'm on the phone with Dell customer support.

Very fitting that Dell rhymes with Hell

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

bump with update 12/23.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

You should send that to David Lettermen


But sorry they can't get your order shipped to you.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

That blows. Was it a gift or just a replacement? Not like it matters really.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

That bites!

I ordered my Dell Laptop from their outlet (went with a cheaper Refurbished one) and had it within 3 days. Sorry your dealing with this!

On another note, we deal with the spelling of "cancelled/canceled" all the time. Appratenly, one or two ll's is correct.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

Sorry Jess---I had a feeling you were gonna get that type of e-mail.

Dell is HORRIBLE with their custom built laptops...I mean the WORST. All I hear is horror stories about it, and of course my own experience with a cancelled laptop order.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

canceled with one L is the British way of spelling it. so if the customer service person that wrote this was from say India, most likely they learned British English rather than American English, therefore canceled is correct.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

Posted by BJandDan

That blows. Was it a gift or just a replacement? Not like it matters really.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

Posted by Lisa

canceled with one L is the British way of spelling it. so if the customer service person that wrote this was from say India, most likely they learned British English rather than American English, therefore canceled is correct.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

OMG - just had this problem... I ordered my laptop on 12/3 - was supposed to be here no later then 12/17 - then i called to check on it on 12.15 and its still in production - they guy says he will ship overnight so i get it in time for dd. well on the 17th i get an email saying its delayed till 12/28 - i called EVERYDAY and raised holy hell being i ordered it at the beginning of the month - well on 12/21 it was delivered... THANK GOD.....

I am so sorry your having this issue....

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

Posted by PreshusSmurf

I ordered DH a new laptop on 11/29.

It was supposed to be here 12/10.

Then updated status said 12/17.

Today the updated status says 12/28.

The recording says my wait time may exceed 10 minutes.

FML.




Update 12/23
They're a bunch of azzhats. Just got this email from them (complete with misspelling of cancellation ):

Your order has been delayed again and we need your permission today to continue processing your order or it will be automatically canceled (as required by the Federal Trade Commission). How to avoid cancelation of your order: Contact us today to let us know that you still want us to ship this order, though it will arrive later than expected (see the Revised Estimated Delivery Date below ) Simply send an email today to ********* stating that you are giving us permission to continue processing this order. Please include the order number (shown below) in your e-mail. If you are not online please try dialing ********* and we will answer your call as quickly as we can. Dell agents are available daily 8am to 9pm CST. If we do not receive permission the order will automatically be canceled within 24 hours. Revised Estimated Delivery Date 01/05/2010

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

i just went through the same thing. Ordered 11/24 and it kept getting delayed. I canceled my order too.

A word of advice...make sure they credit you for the cancellation. I had to fight with them for a week to get the charge removed from my account. They take their own sweet time in refunding $$.

Re: Pray for me. I'm on the phone with Dell customer support. - UPDATE

I would cancel it and buy an HP