AVOID At Your Service Carpet Cleaners!!!

I recvd a coupon in the valpak yesterday for carpet cleaning service. I called and they said it would be $59 for the basement. Then I told them my dog has had accidents down there and they said we can use a special deodorizer and then some sort of pet stuff so the dog won't smell their scent anymore. Great!! $89. Ok.

Then she said we only take cash but when I told her I didn't have any (because she wanted them to come over in an hr to do it) she said ok just write out a check then.

They came in 2 beat up cars, 2 young guys, with this hand held machine like you rent. Ok they said it will get the job done and they advertise as pet odor specialists so I trust them.

They finish and I look down there looks fine (carpet is dark). But they moved nothing!! Not even a chair when they said they would. Light Furniture they would move.

They finally take my check after the guy goes on saying they really only take cash. I asked for a receipt and they said they don't give them! What!!!

They leave and I go down there. It is soaked!!!!! I mean puddles soaked! And it smells. I go back down there later last night and it still smells and is soaked.

This morning I go down and the whole basement smells like urine and the carpet is all sticky and still wet in some places. I am so angry. My kids play down there all day long. We just set it up so nice and then they come and ruin my carpet!!

I call to complain before canceling the check and they tell me that all complaints for the prior day must be made after 3pm and to call back. I got so angry and called and cancelled the check right away!!! And I had to waste $32 to cancel it but it is better then $89 going through I guess.

Sorry to go on and on but ugh!

I am so mad!!!

Re: AVOID At Your Service Carpet Cleaners!!!

Do you have a dehumidifier down there?? I would turn it on high to try and dry things out. So sorry this happened

Re: AVOID At Your Service Carpet Cleaners!!!

Since the carpet is soaked, it sounds like they didn't suck up all the soap and stuff with the machine, only put it down.

I would go rent one of those machines from a supermarket, and re-do it myself. At least to get that water up.

So sorry they were duds!

Re: AVOID At Your Service Carpet Cleaners!!!

Posted by neener1211

Since the carpet is soaked, it sounds like they didn't suck up all the soap and stuff with the machine, only put it down.

I would go rent one of those machines from a supermarket, and re-do it myself. At least to get that water up.

So sorry they were duds!

Re: AVOID At Your Service Carpet Cleaners!!!

that sux, Im sorry.

You definitely need to get down there though and suck up all the water before it turns into a mold issue.

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that sux, but I have to tell you that DH used to work for ChemDry and the stuff that they used for pet urine, always smelled way worse before it got better. He says is has something to do with the way it breaks down the urine. If that is true with what they used as well, they should have told you! And it should not be that wet, that is crazy! Def. use a dehumidifier.

Re: AVOID At Your Service Carpet Cleaners!!!

wow that really sucks.... thanks for the warning! seems like they get complaints often by the way she said call after 3 huh?

i honestly would just go out and buy a carpet steamer... ive used my parents before and it works wonders... its so great that i now own my own... at least doing it yourself, you know you'll put effort into getting it cleaned and smelling pretty

Re: AVOID At Your Service Carpet Cleaners!!!

Document everything! Take pics!

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Re: AVOID At Your Service Carpet Cleaners!!!

If you are really that annoyed, i'd find out if you can take out an ad in a local pennysaver to let people know to never use that company...

i've seen it done before.

i do make mental note of it too!

PLUS! these boards are a great resource of boosting people's reputation, or totally taking it down!

I will never use them. and thanks for the info!!!

Re: AVOID At Your Service Carpet Cleaners!!!

I know you probably don't want to spend even more money, but I would call Stanley Steamer and have them come re-do it. That really stinks!

Re: AVOID At Your Service Carpet Cleaners!!!

I would report them to the Better Business Bureau - I had to do that for one of the company's that screwed us.

Re: AVOID At Your Service Carpet Cleaners!!!

I AM SO GLAD YOU POSTED THIS!

We got the same flier in the val-pack and its been sitting on my counter waiting to call them- I will definately not use them now

I am so sorry that you had this issue- I think you should consider contacting the BBB and maybe a TV News Station- what they did could cause a mold issue and that could be costly to fix- so you definately want to get them on the record!

Re: AVOID At Your Service Carpet Cleaners!!!

Re: AVOID At Your Service Carpet Cleaners!!!

Defiantly report them to the BBB!

I hope there's no permanent damage.

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Wow, that is ridiculous. What I find pretty funny is that they tell you to call back at a certain time to complain, nice company! Thank you for sharing your experience, only way to hurt a company like that!!!

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Re: AVOID At Your Service Carpet Cleaners!!!

I now have to get another service in to fix the damage. I can't even let my kids down there and they used the basement all day long. I tried to get the water up with my home carpet cleaner but it is not powerful enough. The smell is so bad I can't even leave the basement door open. The smell comes up stairs. I am soo mad. I tried keeping the high hats on, fans, the dehumidifier and it didn't work. The lights and fans were on for 24 hrs so I can only imagine what my electric bill will look like!!!!!!!!!!

I lost their number when I tried to call them back again to let them know I cancelled the check and that I am not paying for what they did. And really I should have them pay to fix the damage. I tried to search for them and can't find them anywhere. When I called 411 they have no record of a service like this on the island. The guy that came to clean the carpet, he calls himself Mr. Francis (he was like 20) said they are based out of Hicksville.

Does anybody have the val pak still with their info by any chance? I really don't want them to try and cash it and then it not go through and have them call me screaming.

TIA

Re: AVOID At Your Service Carpet Cleaners!!!

i just dug mine out-

516-433-5200 ext. 1940
631-382-7800 ext. 1940
914-242-9300 ext. 1940
718-423-4900 ext. 1940

Re: AVOID At Your Service Carpet Cleaners!!!

so sorry this happened to you. I too am very nervous now to use ANY carpet/upolstery cleaners. I had my sectional cleaned cant remember the company- great job but my laminate floor destroyed! the amount of water they use and they dont care so much water was placed my floors literally had hills in them from the water damage- the foam underneath soaked it and bubbled!!!!

Re: AVOID At Your Service Carpet Cleaners!!!

I used Stanley Steemer and while they're expensive, they do a FANTASTIC job...

Re: AVOID At Your Service Carpet Cleaners!!!

Message edited 11/16/2009 5:29:38 PM.