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LIMOMx2
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Member since 5/05 24989 total posts
Name:
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AVOID At Your Service Carpet Cleaners!!!
I recvd a coupon in the valpak yesterday for carpet cleaning service. I called and they said it would be $59 for the basement. Then I told them my dog has had accidents down there and they said we can use a special deodorizer and then some sort of pet stuff so the dog won't smell their scent anymore. Great!! $89. Ok.
Then she said we only take cash but when I told her I didn't have any (because she wanted them to come over in an hr to do it) she said ok just write out a check then.
They came in 2 beat up cars, 2 young guys, with this hand held machine like you rent. Ok they said it will get the job done and they advertise as pet odor specialists so I trust them.
They finish and I look down there looks fine (carpet is dark). But they moved nothing!! Not even a chair when they said they would. Light Furniture they would move.
They finally take my check after the guy goes on saying they really only take cash. I asked for a receipt and they said they don't give them! What!!!
They leave and I go down there. It is soaked!!!!! I mean puddles soaked! And it smells. I go back down there later last night and it still smells and is soaked.
This morning I go down and the whole basement smells like urine and the carpet is all sticky and still wet in some places. I am so angry. My kids play down there all day long. We just set it up so nice and then they come and ruin my carpet!!
I call to complain before canceling the check and they tell me that all complaints for the prior day must be made after 3pm and to call back. I got so angry and called and cancelled the check right away!!! And I had to waste $32 to cancel it but it is better then $89 going through I guess.
Sorry to go on and on but ugh!
I am so mad!!!  
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Posted 11/12/09 1:48 PM  |
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Faithx2
All good things in 2016!!
Member since 8/05 20181 total posts
Name:
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Re: AVOID At Your Service Carpet Cleaners!!!
Do you have a dehumidifier down there?? I would turn it on high to try and dry things out. So sorry this happened 
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| Posted 11/12/09 2:01 PM |
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neener1211
:-)
Member since 4/07 22952 total posts
Name:
J
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Re: AVOID At Your Service Carpet Cleaners!!!
Since the carpet is soaked, it sounds like they didn't suck up all the soap and stuff with the machine, only put it down.
I would go rent one of those machines from a supermarket, and re-do it myself. At least to get that water up.
So sorry they were duds!
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| Posted 11/12/09 2:30 PM |
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mandasue
LIF Adolescent
Member since 3/09 772 total posts
Name:
Amanda
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Re: AVOID At Your Service Carpet Cleaners!!!
Posted by neener1211
Since the carpet is soaked, it sounds like they didn't suck up all the soap and stuff with the machine, only put it down.
I would go rent one of those machines from a supermarket, and re-do it myself. At least to get that water up.
So sorry they were duds!
i agree, you need to pull more of the dirty soapy water out of the carpet
sorry you had to deal with this and thanks for sharing
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| Posted 11/12/09 2:40 PM |
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eddiesmommy
best buds!
Member since 5/09 11524 total posts
Name:
Melissa
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Re: AVOID At Your Service Carpet Cleaners!!!
that sux, Im sorry.
You definitely need to get down there though and suck up all the water before it turns into a mold issue.
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| Posted 11/12/09 2:52 PM |
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ChrisDee
My Girls
Member since 11/06 9543 total posts
Name:
Christine
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Re: AVOID At Your Service Carpet Cleaners!!!
that sux, but I have to tell you that DH used to work for ChemDry and the stuff that they used for pet urine, always smelled way worse before it got better. He says is has something to do with the way it breaks down the urine. If that is true with what they used as well, they should have told you! And it should not be that wet, that is crazy! Def. use a dehumidifier.
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| Posted 11/12/09 3:11 PM |
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MaZz
* Lovin my baby girl!!! *
Member since 2/09 6243 total posts
Name:
Gina
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Re: AVOID At Your Service Carpet Cleaners!!!
wow that really sucks.... thanks for the warning! seems like they get complaints often by the way she said call after 3 huh?
i honestly would just go out and buy a carpet steamer... ive used my parents before and it works wonders... its so great that i now own my own... at least doing it yourself, you know you'll put effort into getting it cleaned and smelling pretty 
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| Posted 11/12/09 5:03 PM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: AVOID At Your Service Carpet Cleaners!!!
Document everything! Take pics!
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| Posted 11/12/09 5:27 PM |
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LIMOMx2
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Member since 5/05 24989 total posts
Name:
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Re: AVOID At Your Service Carpet Cleaners!!!
Posted by smdl
Document everything! Take pics!
I did write down everything but I didn't take pictures. You can't see anything because the carpet is really dark. It is that indoor/outdoor type.
No wonder they only take cash and don't give you a receipt. This way they can say that they were never there and you have no proof.
I kept the lights on all day and the fans and used my small carpet cleaner to get the dirty water up. I also poured an entire box of that carpet deodorizer down and seems to have helped. This took all day to try and correct. Ridiculous!!!
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| Posted 11/12/09 6:32 PM |
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rkoenke
my little piggys
Member since 3/08 4315 total posts
Name:
rachel
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Re: AVOID At Your Service Carpet Cleaners!!!
If you are really that annoyed, i'd find out if you can take out an ad in a local pennysaver to let people know to never use that company...
i've seen it done before.
i do make mental note of it too!
PLUS! these boards are a great resource of boosting people's reputation, or totally taking it down!
I will never use them. and thanks for the info!!!
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| Posted 11/12/09 6:58 PM |
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Shroggie
Don't Worry...Be Happy
Member since 5/06 6261 total posts
Name:
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Re: AVOID At Your Service Carpet Cleaners!!!
I know you probably don't want to spend even more money, but I would call Stanley Steamer and have them come re-do it. That really stinks!
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| Posted 11/12/09 7:34 PM |
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PotofLuck06
Our Baby Boy Is Here!!!
Member since 11/06 13241 total posts
Name:
Betsy
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Re: AVOID At Your Service Carpet Cleaners!!!
I would report them to the Better Business Bureau - I had to do that for one of the company's that screwed us.
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| Posted 11/13/09 12:39 PM |
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MrsFab
this is bliss.......
Member since 10/08 1234 total posts
Name:
Mb
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Re: AVOID At Your Service Carpet Cleaners!!!
I AM SO GLAD YOU POSTED THIS!
We got the same flier in the val-pack and its been sitting on my counter waiting to call them- I will definately not use them now
I am so sorry that you had this issue- I think you should consider contacting the BBB and maybe a TV News Station- what they did could cause a mold issue and that could be costly to fix- so you definately want to get them on the record!
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| Posted 11/13/09 12:41 PM |
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MrsFab
this is bliss.......
Member since 10/08 1234 total posts
Name:
Mb
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Re: AVOID At Your Service Carpet Cleaners!!!
Posted by rkoenke
If you are really that annoyed, i'd find out if you can take out an ad in a local pennysaver to let people know to never use that company...
i've seen it done before.
i do make mental note of it too!
PLUS! these boards are a great resource of boosting people's reputation, or totally taking it down!
I will never use them. and thanks for the info!!!
You can not post something like that in an ad- its defamation and you could be liable for damages
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| Posted 11/13/09 12:42 PM |
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LINewbie
Tigger the the Rescue!
Member since 8/08 5647 total posts
Name:
LB
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Re: AVOID At Your Service Carpet Cleaners!!!
Defiantly report them to the BBB!
I hope there's no permanent damage. 
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| Posted 11/13/09 7:10 PM |
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creddy5
LIF Infant
Member since 8/09 158 total posts
Name:
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Re: AVOID At Your Service Carpet Cleaners!!!
Wow, that is ridiculous. What I find pretty funny is that they tell you to call back at a certain time to complain, nice company! Thank you for sharing your experience, only way to hurt a company like that!!!
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| Posted 11/13/09 9:52 PM |
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rkoenke
my little piggys
Member since 3/08 4315 total posts
Name:
rachel
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Re: AVOID At Your Service Carpet Cleaners!!!
Posted by MrsFab
Posted by rkoenke
If you are really that annoyed, i'd find out if you can take out an ad in a local pennysaver to let people know to never use that company...
i've seen it done before.
i do make mental note of it too!
PLUS! these boards are a great resource of boosting people's reputation, or totally taking it down!
I will never use them. and thanks for the info!!!
You can not post something like that in an ad- its defamation and you could be liable for damages
You know, i thought so, but i saw an ad that said "XXXX dodge dealer ripped off my daughter."
i guess he / she never got caught
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| Posted 11/13/09 10:06 PM |
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LIMOMx2
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Member since 5/05 24989 total posts
Name:
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Re: AVOID At Your Service Carpet Cleaners!!!
I now have to get another service in to fix the damage. I can't even let my kids down there and they used the basement all day long. I tried to get the water up with my home carpet cleaner but it is not powerful enough. The smell is so bad I can't even leave the basement door open. The smell comes up stairs. I am soo mad. I tried keeping the high hats on, fans, the dehumidifier and it didn't work. The lights and fans were on for 24 hrs so I can only imagine what my electric bill will look like!!!!!!!!!!
I lost their number when I tried to call them back again to let them know I cancelled the check and that I am not paying for what they did. And really I should have them pay to fix the damage. I tried to search for them and can't find them anywhere. When I called 411 they have no record of a service like this on the island. The guy that came to clean the carpet, he calls himself Mr. Francis (he was like 20) said they are based out of Hicksville.
Does anybody have the val pak still with their info by any chance? I really don't want them to try and cash it and then it not go through and have them call me screaming.
TIA
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| Posted 11/14/09 8:36 AM |
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jennandrob
mom of two!
Member since 5/05 4368 total posts
Name:
Jenn
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Re: AVOID At Your Service Carpet Cleaners!!!
i just dug mine out-
516-433-5200 ext. 1940
631-382-7800 ext. 1940
914-242-9300 ext. 1940
718-423-4900 ext. 1940
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| Posted 11/14/09 11:55 AM |
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MommyofG
just the girls
Member since 5/05 9461 total posts
Name:
Janice
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Re: AVOID At Your Service Carpet Cleaners!!!
so sorry this happened to you. I too am very nervous now to use ANY carpet/upolstery cleaners. I had my sectional cleaned cant remember the company- great job but my laminate floor destroyed! the amount of water they use and they dont care so much water was placed my floors literally had hills in them from the water damage- the foam underneath soaked it and bubbled!!!!
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| Posted 11/15/09 10:14 AM |
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KittyGags
LIF Adult
Member since 7/09 5614 total posts
Name:
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Re: AVOID At Your Service Carpet Cleaners!!!
I used Stanley Steemer and while they're expensive, they do a FANTASTIC job...
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| Posted 11/15/09 12:30 PM |
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Arodisi
"My 3 Sons!"
Member since 3/06 3515 total posts
Name:
KT
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Re: AVOID At Your Service Carpet Cleaners!!!
Posted by jennandrob
i just dug mine out-
516-433-5200 ext. 1940
631-382-7800 ext. 1940
914-242-9300 ext. 1940
718-423-4900 ext. 1940
OK - so I had a feeling this was the same company I had used for my MIL's house, but until I saw the number I wasnt sure...
I had made the appt for her back in April or May, but the company went by the name "All American Carpet Cleaning." Everytime I see a 433 carpet cleaning number, I know its them and avoid them...they use different names.
We had the same issue - the guys came in a beat up old car with no logo or anything. They were very unprofessional. I initially found it strange that a company that needs 4 different phone #'s with extensions too wouldnt have a company car or have their employees wear something with the company name/logo...plus their equipment was ancient!
They broke an antique tiffany lamp my MIL had in her bedroom and she was so upset. I called to complain when the guys were still there and they told me that we didnt have to pay anything for the cleaning. They actually did a pretty decent job, but the lamp was worth over $350 and the cleaning job was only $140. I could have made a big deal so that they would actually pay US, but my MIL just wanted them out of the house and now I know better than to use a company I know nothing about.
Message edited 11/16/2009 5:29:38 PM.
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| Posted 11/16/09 5:26 PM |
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