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2girlsforme
LIF Adult
Member since 8/06 3071 total posts
Name:
XXXXXXXXX
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What would your position be ?
I have been trying to order something from Wayfair since last night. The original price is $2,396, then there is a red price that shows $1,189 and the item clearly says sale. However, when I click on the item (I'm using a tablet), the item shows as $589, but when I put it in my cart it goes back to the $1,189 price.
So, I called them a few hours ago, and after being put on hold for 15 minutes was told that it was "probably" a glitch only affecting tablets and that it would be fixed in a few minutes but that the price was most definitely $1,189. Now, more than 3 hours later its still showing as $589 and I still haven't ordered it.
What do you think the price should be?? Frankly, I feel they should honor the price, given I've waited three
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Posted 10/13/15 12:00 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
DaniJude
You're My Home <3
Member since 11/06 14815 total posts
Name:
Danielle
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Re: What would your position be ?
Well, in a store if an item is marked incorrectly they honor that price.
So, I would guess that online it should be the same procedure.
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| Posted 10/13/15 12:01 PM |
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2BadSoSad
LIF Adult
Member since 8/12 6791 total posts
Name:
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Re: What would your position be ?
I would say if the price is adding to your cart at 1189, and not 589 then that is the price it should be.
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| Posted 10/13/15 12:07 PM |
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2girlsforme
LIF Adult
Member since 8/06 3071 total posts
Name:
XXXXXXXXX
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Re: What would your position be ?
Posted by 2BadSoSad
I would say if the price is adding to your cart at 1189, and not 589 then that is the price it should be.
That was the way I felt three hours ago. However, I felt compelled to call, as it was a $500 plus difference. But, I was told to wait to order and it would be a few minutes. Three hours later, I'm feeling like they should honor the price. Just trying to gauge whether I'm being ridiculous.
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| Posted 10/13/15 12:14 PM |
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MarisaK
HELLO Manolo !!
Member since 5/06 14562 total posts
Name:
Marisa
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Re: What would your position be ?
screen shot the price and send them an email TELLING them that the price is showing as $589, but when you add it to your cart it's $1189 - what is the problem? You want to place the order over the phone for $589 if there's a 'glich' in their system, that's THEIR problem
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| Posted 10/13/15 12:20 PM |
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bunnyluck
LIF Adult
Member since 1/14 3196 total posts
Name:
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What would your position be ?
I guess it depends...Are you unable to place the order? If you are able to place the order at $1189 then I wouldn't expect a price adjustment, I would just place the order. If you are unable to place the order then there is nothing you can do but wait, does mean they should honor the price. But to be safe maybe ask for confirmation of a price adjustment if the price does in fact drop to $589. Get it in writing or have them make a note in the system.
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| Posted 10/13/15 12:27 PM |
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Pumpkin1
LIF Adult
Member since 12/05 3715 total posts
Name:
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Re: What would your position be ?
Posted by MarisaK
screen shot the price and send them an email TELLING them that the price is showing as $589, but when you add it to your cart it's $1189 - what is the problem? You want to place the order over the phone for $589 if there's a 'glich' in their system, that's THEIR problem
This. 
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| Posted 10/13/15 12:35 PM |
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LSP2005
Bunny kisses are so cute!
Member since 5/05 19461 total posts
Name:
L
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Re: What would your position be ?
Are there multiple sizes of the item? If no, then screen shot the price and tell them it is "deceptive advertising" to offer one price and charge another.
If the table was 1000 and marked for 10.000 I could see them arguing mistake sucessfully.
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| Posted 10/13/15 12:52 PM |
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blu6385
Member since 5/08 8351 total posts
Name:
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Re: What would your position be ?
Posted by MarisaK
screen shot the price and send them an email TELLING them that the price is showing as $589, but when you add it to your cart it's $1189 - what is the problem? You want to place the order over the phone for $589 if there's a 'glich' in their system, that's THEIR problem
this is what I would do.
I was ordering something off a site and the same thing was happening. they honored the price I was seeing. I sent them a screen shot of how it was coming up on my tablet.
of course the price difference was under $10 and now I am not sure if was price or shipping but either way I was getting it for what was showing up on the tablet.
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| Posted 10/13/15 1:22 PM |
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GoldenRod
10 years on LIF!
Member since 11/06 26792 total posts
Name:
Shawn
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Re: What would your position be ?
They've already addressed possible mistakes and typos on their site:
Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Sites and the Wayfair Rewards Program described below. Wayfair reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at Wayfair's sole discretion.
http://www.wayfair.com/customerservice/general_info.php#terms
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| Posted 10/13/15 3:26 PM |
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jellybean78
:)
Member since 8/06 13103 total posts
Name:
Mommy
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What would your position be ?
This happened to me before with Wayfair and they basically said tough cookies....
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| Posted 10/13/15 3:40 PM |
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SHOPAHOLIC
LIF Adult
Member since 1/07 1712 total posts
Name:
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Re: What would your position be ?
I had the same problem with wayfair a few months ago. They gave me the price shown even though it was more when added to my cart. It wasn't as big of a price difference though. I guess it depends who you get on the phone.
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| Posted 10/13/15 4:26 PM |
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2girlsforme
LIF Adult
Member since 8/06 3071 total posts
Name:
XXXXXXXXX
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Re: What would your position be ?
Just to update, I called them back and was pretty persistent. Their best offer was to take just under $300.00 off the $1,189 price. All in all not terrible and as I was talking to them, I did read their "policy" posted by Golden Rod.
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| Posted 10/13/15 4:50 PM |
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MomMom
LIF Toddler
Member since 9/10 428 total posts
Name:
hi
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Re: What would your position be ?
Honeslty as much as we all want cheap items, I think if the price seems ridiculous and unlikely, then I think it's unfair to expect to pay that price, despite the error. I would add it to my cart and if the 1189 seems more like a good "real" price, I would be fine with that. I wouldn't want something for practically free, errors do happen and it's not like you aren't aware of what it "should" cost.
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| Posted 10/13/15 5:45 PM |
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CSK
LIF Adolescent
Member since 9/11 892 total posts
Name:
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Re: What would your position be ?
Posted by MomMom
Honeslty as much as we all want cheap items, I think if the price seems ridiculous and unlikely, then I think it's unfair to expect to pay that price, despite the error. I would add it to my cart and if the 1189 seems more like a good "real" price, I would be fine with that. I wouldn't want something for practically free, errors do happen and it's not like you aren't aware of what it "should" cost.
I troll a few deal sites that post pricing mistakes and errors at times in addition to normal good closeouts and deals. Lots of people pile on to order, and most of the time, they are all canceled with an apology email.
I think you lucked out with getting the discount you got.
Basically, if it is really a price mistake, they are well within their rights to cancel the order. Even if you could check out at the lower price.
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| Posted 10/14/15 9:52 AM |
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