LIRR customers.. check your accounts.

Apparently, during some upgrades over the weekend, LIRR charged past customers accounts for tickets they did not buy. Even if you didn't buy a monthly ticket today you may be affected.

Of course we are affected and it overdrew our account. They charged us over the weekend for a monthly ticket. We bought a monthly ticket this morning but not over the weekend. I guess the past credit card info they had was somehow stored in thier system and they used it to charge people over the weekend.

We were also affected when they double charged people last year. Why can't we catch a break? Last year it took over a week to get a refund. My Dh was the one who called and alerted Newsday and was interviewed. I am so so mad. It is not enought that we deal with bad service and high ticket prices. Now this!!! They better refund us any overdraft fees!!!

link to alert on LIRR website

Re: LIRR customers.. check your accounts.

Thanks for posting this! I tried buying my ticket this morning and my commuter card was declined. When I called wageworks they were like "it went through the first time and then was declined because of insufficient funds." and I was like I have no ticket the machine said authorization denied. This must be what happened.

Re: LIRR customers.. check your accounts.

Posted by SweetTooth

Thanks for posting this! I tried buying my ticket this morning and my commuter card was declined. When I called wageworks they were like "it went through the first time and then was declined because of insufficient funds." and I was like I have no ticket the machine said authorization denied. This must be what happened.

Re: LIRR customers.. check your accounts.

Posted by sfp0701

Posted by SweetTooth

Thanks for posting this! I tried buying my ticket this morning and my commuter card was declined. When I called wageworks they were like "it went through the first time and then was declined because of insufficient funds." and I was like I have no ticket the machine said authorization denied. This must be what happened.

Sounds about right. So they are honoring last month's tickets until tomorrow, right? Does that mean we can expect a refund by tomorrow? I am soo beyond fuming!!! Thank god we were able to get a ticket today anyway. I am just so sick of this. I don't ever want to use my card with them again!!