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suvenR
designer mutt
Member since 5/05 4239 total posts
Name:
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Dear Nordstrom,
What is wrong with you people?
DH and I walked into your store. One of your poorly-concealed undercover security people just about pushed me out of his way as he ran between me and my husband. It wasn't until I screamed "next time, I'm going to throw out my elbow and nail you" that he came over and asked if we needed help. This is how polite he was:
GUY: "Oh, I work here (head inside my bag which I did NOT open)...can I help you"
ME: "Yes, we need this sweater in 1 size smaller"
GUY: "THIS IS REALLY OLD, but come with me- I'll find someone to help you. Bob, can you help these two? They have a really old sweater"
Bob: This is really old. I mean...really old. The best I can do is give you a store credit for $43. It's just so old
DH: No, it's not worth it then. I'll let the dog have it.
 I love my man!
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Posted 12/26/06 7:21 PM  |
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evnme
My little lamb
Member since 8/05 12633 total posts
Name:
aka momma2b
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Re: Dear Nordstrom,
really?
i worked at nordstrom for a summer about 7 years ago and we were told to take back anything a customer brought in, even if it wasnt bought there...
i remember during training we had to watch this video about a man who brought an old car tire to a nordstrom and the store took it and gave him credit for the tire....
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| Posted 12/26/06 7:44 PM |
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LisaW
Time for me to FLY!
Member since 5/05 13199 total posts
Name:
Did I ever tell you that I hate people?
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Re: Dear Nordstrom,
Posted by evnme
i remember during training we had to watch this video about a man who brought an old car tire to a nordstrom and the store took it and gave him credit for the tire....
 
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| Posted 12/26/06 7:51 PM |
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Stacey1403
Where it all began....
Member since 5/05 24065 total posts
Name:
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Re: Dear Nordstrom,
How in the heck would they know how old the sweater was?
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| Posted 12/26/06 7:52 PM |
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suvenR
designer mutt
Member since 5/05 4239 total posts
Name:
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Re: Dear Nordstrom,
Posted by Stacey1403
How in the heck would they know how old the sweater was?
It hard a Nordstrom sticker on it- maybe there was a code?
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| Posted 12/26/06 8:02 PM |
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dm24angel
Happiness
Member since 5/05 34581 total posts
Name:
Donna
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Re: Dear Nordstrom,
Posted by suvenR
Posted by Stacey1403
How in the heck would they know how old the sweater was?
It hard a Nordstrom sticker on it- maybe there was a code?
was it worth more then $43?
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| Posted 12/26/06 8:04 PM |
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evnme
My little lamb
Member since 8/05 12633 total posts
Name:
aka momma2b
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Re: Dear Nordstrom,
when u buy something from nordstrom, the cashir puts a sticker on the item that tells the store, if u return it, when/where u bought it and how much u paid for it.
Message edited 12/26/2006 8:19:43 PM.
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| Posted 12/26/06 8:05 PM |
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suvenR
designer mutt
Member since 5/05 4239 total posts
Name:
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Re: Dear Nordstrom,
Posted by evnme
when u buy something from nordstrom, the cashir puts a sticker on the item that tells the store, if u return it, when/where u bought it and how u paid for it.
no one ever scanned it, they just looked at it. Is it that obvious on the sticker?
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| Posted 12/26/06 8:08 PM |
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suvenR
designer mutt
Member since 5/05 4239 total posts
Name:
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Re: Dear Nordstrom,
Posted by dm24angel
was it worth more then $43?
It didn't have a price on it. I'm not familiar with the maker, so I'm not sure what it would be worth.
We were just so aggravated at how snooty they all were that we didn't want to deal with them anymore.
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| Posted 12/26/06 8:09 PM |
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rose825
Best Friends
Member since 6/05 10228 total posts
Name:
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Re: Dear Nordstrom,
Posted by evnme
when u buy something from nordstrom, the cashir puts a sticker on the item that tells the store, if u return it, when/where u bought it and how u paid for it.
really? On every item?
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| Posted 12/26/06 8:10 PM |
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MelToddJulia
Love my Family!
Member since 7/05 29064 total posts
Name:
Mel
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Re: Dear Nordstrom,
They said its really old?
When did you get the sweater?
I would of took the $43 dollar credit, and got something else, its better then nothing....
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| Posted 12/26/06 8:11 PM |
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suvenR
designer mutt
Member since 5/05 4239 total posts
Name:
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Re: Dear Nordstrom,
Posted by MelTodd604
They said its really old?
When did you get the sweater?
I would of took the $43 dollar credit, and got something else, its better then nothing....
Between the two guys, they said it no less than 3 times- I'm not even kidding.
DH got it yesterday as an XMAS gift, so I have no idea when it was purchased.
He thinks he may be able to shrink it in the dryer and wear it.
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| Posted 12/26/06 8:13 PM |
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fabrichick
LIF Adult
Member since 5/05 2479 total posts
Name:
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Re: Dear Nordstrom,
that's strange
i got a watch from nordstrom for my bday
i had it about 1 week and scratched the crystal -- dh cannot find the receipt
i am in there buying makeup and tell the watch guy about my unhappiness w/ the fact that it was scratched
he told me to bring it back and he''' replace it
so that's what i did the next day i went right in, he exchanged it for me no questions asked - no proof of receipt (which we didn't have), credit card or anything...
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| Posted 12/26/06 8:14 PM |
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evnme
My little lamb
Member since 8/05 12633 total posts
Name:
aka momma2b
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Re: Dear Nordstrom,
Posted by suvenR
Posted by evnme
when u buy something from nordstrom, the cashir puts a sticker on the item that tells the store, if u return it, when/where u bought it and how u paid for it.
no one ever scanned it, they just looked at it. Is it that obvious on the sticker?
no, it would have to be scanned
unless he really knows the merchandise well, u couldnt tell....
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| Posted 12/26/06 8:17 PM |
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evnme
My little lamb
Member since 8/05 12633 total posts
Name:
aka momma2b
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Re: Dear Nordstrom,
Posted by rose825
Posted by evnme
when u buy something from nordstrom, the cashir puts a sticker on the item that tells the store, if u return it, when/where u bought it and how u paid for it.
really? On every item?
yes, it also tells if anyone helped you b/c they work on commission and if u return something, the salesperson loses commission if they're still working there, no matter how much time has passed since u bought it
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| Posted 12/26/06 8:19 PM |
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MelToddJulia
Love my Family!
Member since 7/05 29064 total posts
Name:
Mel
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Re: Dear Nordstrom,
Posted by suvenR
Posted by MelTodd604
They said its really old?
When did you get the sweater?
I would of took the $43 dollar credit, and got something else, its better then nothing....
Between the two guys, they said it no less than 3 times- I'm not even kidding.
DH got it yesterday as an XMAS gift, so I have no idea when it was purchased.
He thinks he may be able to shrink it in the dryer and wear it.
Wow! Then I would be more mad at the person who gave you the "old" gift!
That happend to me once my girlfriend got my DD an outfit at Childrens Place and I went to return it for another size and the girl told me it was a VERY old outfit, I didn't have a gift recept and I ended up getting a $6.00 credit!
I was VERY upset, not at the store, but my friend!
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| Posted 12/26/06 8:21 PM |
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suvenR
designer mutt
Member since 5/05 4239 total posts
Name:
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Re: Dear Nordstrom,
Posted by MelTodd604
I was VERY upset, not at the store, but my friend!
It wasn't the only item that this person gave, so I'm not too irritated about it.
The guys at the store were unnecessarily obnoxious, though. I think they were trying to embarass us. They just wouldn't stop with the "this is REALLY OLD" bit.
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| Posted 12/26/06 8:25 PM |
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MelToddJulia
Love my Family!
Member since 7/05 29064 total posts
Name:
Mel
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Re: Dear Nordstrom,
Posted by suvenR
Posted by MelTodd604
I was VERY upset, not at the store, but my friend!
It wasn't the only item that this person gave, so I'm not too irritated about it.
The guys at the store were unnecessarily obnoxious, though. I think they were trying to embarass us. They just wouldn't stop with the "this is REALLY OLD" bit.
No, I understand! I was soooo embarassed too when the girl keeped saying this infant outfit is SOOO OLD, LIKE 2 YEARS AGO OLD! I was like can ya tone it down a few--lol
I guess its wrong on both ends!
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| Posted 12/26/06 8:28 PM |
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Pebbles
LIF Adolescent
Member since 5/05 531 total posts
Name:
Lisa
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Re: Dear Nordstrom,
I WORKED AT NORSTROM FOR 7 YEARS AND THE OLD STICKERS TELL YOU THE STORE IT WAS BOUGHT AT THE SALESPERSON THE DATE, PRICE AND REG AND TRANSACTION#. BUT THEY SHOULD NOT HAVE BEEN RUDE .YOU SHOULD HAVE GONE TO CUSTOMER SERVICE AND COMPLAINED IN THE STORE.
ETA SORRY FOR THE CAPS! OOOPS......
Message edited 12/26/2006 9:12:10 PM.
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| Posted 12/26/06 9:11 PM |
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Lillykat
going along for the ride...
Member since 5/05 16253 total posts
Name:
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Re: Dear Nordstrom,
I would definitely have gone and complained seeing as Nordstroms is not the place for rude salespeople - if they treated you like that I would have asked for their manager.
It might have been an old sweater but I know a place like nordstroms would probably fire an employee if they knew they treated customers like that- any chance it was bought off a sale rack or possibly from The rack?
They have the same sticker policy that bloomies has - where all you need is that little sticker to tell them the date, place and amount the item was purchased at.
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| Posted 12/27/06 8:48 AM |
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Lucky09
2017!
Member since 1/06 7539 total posts
Name:
DW
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Re: Dear Nordstrom,
I had a similar experience at Saks. Wrote a letter complaining and it got me nowhere.
Sorry that happened to you!
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| Posted 12/27/06 9:30 AM |
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