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Juliet
Family is Complete!
Member since 5/05 5913 total posts
Name:
Juliet
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J. Crew rave!
I just have to say I had a great experience with J. Crew customer service.
I have a four year old coat that I love but the lining is all ripped in about three different places. I wrote to J. Crew customer service to ask of they do repairs because I don't want a new one. They told me that they don't offer repairs but if I get a quote from a local tailor to put in a new lining, they will send me a gift card to make up for the money spent.
Wow! I love them more now than ever!
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Posted 2/26/09 9:00 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
itsbabytime
LIF Adult
Member since 11/05 9644 total posts
Name:
Me
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Re: J. Crew rave!
Wow that is really nice! Last year I went in with a pair of flip flop sandals that cost me a ton and fell apart the second time i wore them - they wouldn't do ANYTHING for me!
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| Posted 2/26/09 11:13 PM |
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Juliet
Family is Complete!
Member since 5/05 5913 total posts
Name:
Juliet
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Re: J. Crew rave!
Posted by itsbabytime
Wow that is really nice! Last year I went in with a pair of flip flop sandals that cost me a ton and fell apart the second time i wore them - they wouldn't do ANYTHING for me!
Write to customer service. I have found that sometimes the salespeople won't do anything because many of them are young and don't really care. But the customer service department has always been great to me.
I basically wrote them a nice letter telling them I have been a loyal customer for the last 15 years and I want to continue to shop from them. They acknowledged that and thanked me and then told me to send me the estimate.
I have returned things to them that I found unsatisfactory and they never argue.
If you still have the flip flops, mail them back to them with a letter. I can almost guarantee they will do something for you!
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| Posted 2/27/09 12:19 AM |
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WhatNow
Say Cheese!
Member since 1/06 8033 total posts
Name:
A (formerly WhatNow?)
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Re: J. Crew rave!
WOW! Now that's customer service!!!
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| Posted 2/27/09 10:36 AM |
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klingklang77
kraftwerk!
Member since 7/06 11489 total posts
Name:
Völlig losgelöst
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Re: J. Crew rave!
I agree. A few years ago I had a similar experience. I had bought a sweater three years prior and it lost its shape. I called customer service and I sent the sweater back and got a new one. Luckily they still had the same sweater, it was a few years ago, maybe ten?
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| Posted 2/27/09 5:24 PM |
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Juliet
Family is Complete!
Member since 5/05 5913 total posts
Name:
Juliet
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Re: J. Crew rave!
Posted by klingklang77
I agree. A few years ago I had a similar experience. I had bought a sweater three years prior and it lost its shape. I called customer service and I sent the sweater back and got a new one. Luckily they still had the same sweater, it was a few years ago, maybe ten?
I have always had great experiences with them. I sent back a few sweaters a few months ago. One was 7 years old and they sent me merchandise credit for what I paid then (good thing I have a J Crew credit card and they could look it up).
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| Posted 2/27/09 6:11 PM |
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Tabitha
Member since 2/07 2029 total posts
Name:
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Re: J. Crew rave!
wow i wish i had read this earlier.. i just threw out a jcrew sweater that lost its shape!!!! i wouldve loved a new one 
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| Posted 2/27/09 8:37 PM |
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