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I HATE SEARS........now with story
I am too angry to type what happened right now
but can someone help me find their corporate # please
thanks
Message edited 12/28/2007 1:45:46 PM.
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Posted 12/28/07 12:52 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: I HATE SEARS
Here are two.
My parents had a horrible experience with them too
Good luck! 
Customer Assistance Contact
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Tel: 1-800-549-4505
and
General Headquarters Contact
Sears, Roebuck and Co.
3333 Beverly Road
Hoffman Estates, IL 60179
Tel: 847-286-2500
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| Posted 12/28/07 12:56 PM |
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kris01
LIF Adult
Member since 10/06 1731 total posts
Name:
Kris
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Re: I HATE SEARS
(847) 286-2500
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| Posted 12/28/07 12:57 PM |
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headoverheels
s'il vous plaît
Member since 6/07 42079 total posts
Name:
LB
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Re: I HATE SEARS
this seems to a be a trend - my father won't shop there anymore either
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| Posted 12/28/07 12:57 PM |
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Diane
Hope is Contagious....catch it
Member since 5/05 30683 total posts
Name:
D
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Re: I HATE SEARS
what happened??
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| Posted 12/28/07 1:10 PM |
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Re: I HATE SEARS
ok so here is what happened
my mom bought my DD 3 video games and a shirt and a pair of pants from Sears so DD didnt want the clothes otr 1 video game so yesterday we went to the Bayshore Sears and returned them
so today she opened 1 of the other games and it says compatible with Wii but it didnt work so i call up Hicksville Sears and they say no problem come in and we will give you cash back
well I get there and the guy says I will return the unopened one but give store credit for the opened one ....so I explain I spoke to ("BILL") and he said you would give me cash so he says well Bill has no authority I have to call a manager etc so the manager says go ahead give cash so he takes my stuff and receipts and gives them to BILL and says here take care of this
well when he scanned my receipt it says all the video games have been returned already
 well obviously the woman who did the return yesterday messed up because the clthes are showing that I still have them
well to make a long story short they told me that I have to go back to Bay Shore since they messed up and they arent "dealing" with this
so then I call corporate and get the same snotty attitude about going all the way back to Bayshore
well I bought all my major appliances from there and its such a shame they just lost all my future business over $25
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| Posted 12/28/07 1:44 PM |
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CookiePuss
Cake from Outer Space!
Member since 5/05 14021 total posts
Name:
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Re: I HATE SEARS........now with story
I won't ever shop there again after my horrible experience with their customer service.
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| Posted 12/28/07 2:10 PM |
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melbalalala
Little Lady
Member since 5/07 5015 total posts
Name:
Melissa
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Re: I HATE SEARS........now with story
Ugh!! 
My husband has been battling with Sears for 6 months about our w/d. He has gotten the state's attorney involved and might go to small claims court.
All over $200!!!! Sears!! WAKE UP!
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| Posted 12/28/07 2:10 PM |
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HoneyBadger
YourWorstNightmare.
Member since 10/06 15979 total posts
Name:
BahBahBlackJeep
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Re: I HATE SEARS........now with story
Wow that's awful!!!
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| Posted 12/28/07 2:12 PM |
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Gatsbygirl
Please St. Therese....
Member since 10/07 8494 total posts
Name:
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Re: I HATE SEARS........now with story
That's annoying! Good luck!
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| Posted 12/28/07 2:19 PM |
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4monkeys
boys will be boys =)
Member since 9/05 7205 total posts
Name:
:)
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Re: I HATE SEARS........now with story
SEARS is ridiculous !! we've had too many  incidents with them!
they opened and reopened accounts under my DHs name when his account was on fraud alert due to identity theft.
they even mailed a new card to some address in another state 
i have a few SEARS stories.
sorry this happened. I hope it gets resolved.
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| Posted 12/28/07 2:25 PM |
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Re: I HATE SEARS........now with story
basically I have to go back to Bayshre and see what happens
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| Posted 12/28/07 2:31 PM |
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MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: I HATE SEARS........now with story
It is such a shame, really. The employees are unfortunately bound by the rules set by corporate, and since they merged with KMart they have altered their policies greatly. Sears used to give their managers/employees a lot more freedom regarding returns & customer service issues, but now.....forget it.
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| Posted 12/28/07 2:32 PM |
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Re: I HATE SEARS........now with story
the whole point is that it was their mistake and now I have to go all the way back to Bayshore and see if they can help me
If it was Target They would just help me
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| Posted 12/28/07 3:05 PM |
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