Who do I contact?

In January my husband and I purchased a new TV through AMAZON- seller was Beach Camera (whom were AWFUL to deal with BTW)...

I really didnt want to buy it online; but the price was right and my DH assured me that it would make no difference...
This TV has been the biggest headache ever since!

Originally; they scheduled the delivery via courier- someone had to be home to accept it/inspect it- so my DH took the day off from work...

He waits throughout the 8am-1pm window we were given; at 1:30 calls and says WTH is going on...they assure him its on its way...

2pm- they call and we get the run around- 1 person says the driver was in an accident another says the truck broke down... delivery is cancelled for that day and rescheduled for about 10 days later

Again; another wasted day off to wait for this TV... which shows up 30 min late.... the driver actually BACKS INTO MY MAILBOX; and drops the TV (which was not labeled with the said security tag we were instructed to make sure wasnt broken...)- Box is destroyed; my husband refuses delivery....

Lastly; TV is rescheduled for the 3rd time...it comes; on time, in good condition...It is turned on to make sure it works- it does- we move on!

TV sits not being used (since we did not have cable yet) for about a week....
The day after we have it hooked up- the TV stops working... it turns on, and just shuts itself off after 2 min or so....

DH calls LG directly; since the TV is warrantied by manufacturer for 1yr.- They send out a tech; who changes some wires.... TV works for about a week and now its doing the same thing...

The TV gets used for MAYBE 3-5hrs/week; and has less than 10hrs total use time since purchase!!!

I dont want them to fix it; clearly the TV is a dud! I want it replaced and LG refuses...

Who do I call? Beach Camera? Amazon? Continue to harass LG? Better Business Bureau? Where do I go with this????

Where is the customer service after I spent close to 2k on a television?????

Im so mad!

Re: Who do I contact?

Is there a return policy from the amazon store? Maybe you can return and then just go to the store and get a new one. My Dad just picked up a Samsung 46" LED at Best Buy for $1300 and it is the wi-fi. You could probably get a 50-55" for that price. I would try.

If they don't let you return it I would contact LG and keep after them.

Re: Who do I contact?

First I would call beach camera, then I would contact amazon I would raise he l l! I wouldn't stop until I was compensated!!! The bull$&!#