UPDATED: what kind of "warranty" does Gucci have?
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suvenR
designer mutt

Member since 5/05 4239 total posts
Name:
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UPDATED: what kind of "warranty" does Gucci have?
My 3 week old bag has a seam in the leather piping. I didn't think anything of it, but now it's started to peel/roll back.
Update at bottom:
Message edited 1/20/2008 4:45:03 PM.
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Posted 1/20/08 8:53 AM |
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Tine73

Member since 3/06 22093 total posts
Name: *********
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Re: what kind of "warranty" does Gucci have?
Def bring it bag. They will either replace it or repair it.
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Posted 1/20/08 9:47 AM |
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NK926
LIF Adult

Member since 6/05 1140 total posts
Name: Natalie
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Re: what kind of "warranty" does Gucci have?
Bring it back asap. They will send it out to be repaired.
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Posted 1/20/08 2:33 PM |
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suvenR
designer mutt

Member since 5/05 4239 total posts
Name:
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Re: UPDATED: what kind of "warranty" does Gucci have?
UPDATE: I put the bag back in the box- I still had all of the tissue paper and everything. And, you can't even tell I used it. I just went in (with it inside the gift box and shopping bag) and said "I love this bag and I don't want to return it, but take a look and let me know what you think."
They guy noticed it right away. He said I could have a brand new one, but the store was out of stock, so they're shipping me a new one- free of charge.
Afterward, I did ask about the warranty. They said that Gucci has a 2 year warranty on hardware only- basically if a buckle or zipper breaks, but that's it. He said any damage to leather, fabric and piping is considered normal wear and tear.
But, I'm still very happy- it was a 100% drama-free experience!
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Posted 1/20/08 4:44 PM |
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