Those who were duped by Baby Universe...(update)

Their customer service number is: 1-877-615-2229.

I'm on "hold" right now...... will update ASAP

Update: EVEN though I have an email from BabyUniverse stating business hours are 8-9pm Mon-Thurs, APPARENTLY, there is no one to speak to me as it is now "after hours".

I will be following up tomorrow- I encourage you all to do the same......

Message edited 3/1/2007 8:05:12 PM.

Re: Those who were duped by Baby Universe...

Re: Those who were duped by Baby Universe...(update)

Bump

Re: Those who were duped by Baby Universe...(update)

I will follow up tomorrow.

Re: Those who were duped by Baby Universe...(update)

I have a letter drafted if anyone would like a copy of it.

Found their address for anyone interested...
Baby Universe, Inc.
150 South US Highway One Suite 500
Jupiter, FL 33477

Message edited 3/1/2007 8:52:41 PM.

Re: Those who were duped by Baby Universe...(update)

I posted this on donna's thread, but wanted to put it here too. I saw this on a baby center board, Here's a link to the thread

Ladies, I just got off the phone with Dreamtime Baby after I got the dreaded cancel email, from Baby Universe and tried ordering again. As soon as I explained the situation - that I had placed an order, but the product was no longer showing up on the site and was it backordered or what - the first words out of her mouth are, "Is this about the FP Baby Papasan Cradle Swing?" She told me that someone had incorrectly priced the swing on the website and that FP was not honoring it, so they had to cancel all the orders and issue refunds, and that they were mailing out letters with some sort of compensation. I asked her what kind, and she said "I think 15% off a future order"

I am beyond ****** at this point. I should have known that there was something up that it showed up on Dreamtime Baby at the same price, and that an ad for Dreamtime Baby was showing up on Baby Universe's website.


~~~~~~~~~~~~

If you read though the thread, someone called FP directly and they said they have nothing to do with it, Dreamtime Baby sets the price once they buy it from FP and it's their issue. Seems like a lot of the Babycenter ladies are lodging BBB compliants as well as with their state attorney general.

Message edited 3/1/2007 10:58:37 PM.

Re: Those who were duped by Baby Universe...(update)

Re: Those who were duped by Baby Universe...(update)

Posted by MsMBV

Posted by dm24angel

Posted by Porrruss

Their customer service number is: 1-877-615-2229.

I'm on "hold" right now...... will update ASAP

PLEASE Do.

MENTION Bait and switch..b/c now they offer "Alternatives" to it on the site!

Call the department of consumer affairs. This is a highly illegal practive.

Print out the website that shows the "Alternative offer".

these b@stards!

Re: Those who were duped by Baby Universe...(update)

That is crap...my sister got the email yesterday about not fulfilling this order.

Re: Those who were duped by Baby Universe...(update)

Did anyone get in touch with them?

Re: Those who were duped by Baby Universe...(update)

I recieved a voicemail from some woman who stated the reason my order was cancelled was due to a "back order" problem.

Hmmmm- sounds like the left hand doesn't know what the right hand is doing......

I've written another email to Tanya Rickman ([email protected]) who I GUESS is the one dealing with complaints. I told her I have all emailed transmissions saved as well as voicemails and that we had a binding contract- so Baby Universe should be held accountable. I also filed a complaint with the BBB.

If you look on that link to the other message board, some ladies ARE getting resititution- but you'll have to file a complaint with the BBB.

Of course when I got in yeaterday, it was (again) after hours, so I'll wait til Monday to call (again).

Re: Those who were duped by Baby Universe...(update)

Good for you Ladies!!! Go get 'em!!!