Should I complain or just let it go?

We took our holiday photos yesterday at Picture People. Last year we qualified for their Picture Club. At the beginning of the month they emailed me to come in for 30% off holiday photo cards as a picture club member. I made an appointment for yesterday. I ask if they have any holiday decor. They said no. I ask if they have the new 2013 photo cards. They said no. I ask if they have a bench like last year, no.

I said to them how come you advertised to come in starting 10/1 for holiday photos but you are completely unprepared? They had no answer for me. I said you are enticing me to come in now to do them but you have nothing. They called corporate and we waited for about an hour for corporate to "upload" the new holiday photo card choices to their computers. They were on the website so I already knew what I wanted. Finally they get them. I ask to have the font changed from Comic Sans to Times New Roman to match the Times New Roman typeface that was embedded on the card already. This was for the part where you personalize it for yourself not the embedded non-changeable font. The woman assisting tried to help but did not know how to do is so she got a manager, who yelled at me. Another co-worker came to my rescue and said what I was asking for could be done by clicking one button. I got no apology from the manager for yelling at me.

I saw on the example card for the one I chose that they could combine two photos so they would not have a boarder and just be side by side. I wanted that done too, so I could have three photos. They yelled at me that they were doing all these special things for me. All I wanted was what they showed in the example. They were so rude. And the kicker they over charged me. I pointed out that the price was wrong. They fixed it, but basically were so incredibly obnoxious. It took almost 5 hours to do this on a day when they were not busy. Would you complain to corporate about poor customer service or just deal with it and not go back?

I am sorry this was so long and thanks for listening to me vent. This was so much longer than I expected.

Should I complain or just let it go?

The manager yelled at you? How so?

Should I complain or just let it go?

I would complain AND never go back. That sounds ridiculous. They should be able to provide you with what was advertised and they should definitely not yell at their customers. I would never have stayed five hours, I would have left without paying and without the pictures long before that.

Re: Should I complain or just let it go?

I would def complain. And have them reiemburse you for the pics and not take future credit b/s I would never go back. I can't stand this.

I was in old navy once and the store was not ready with their new sales and signs and would not honor what I saw for shoes for dd. They were rude to me. I emailed cooperate as soon as I got home. The manager was very upset and sent me a gc and coupon, it wasn't a lot and I wasn't expecting it but it made me feel better that i complained.

I recently rented a tent table and chairs and the manager called me and started yelling at me, I mean screaming on the phone, with me b/c what I told him I was told couldn't have been true about his employees. It was ridiculous. I started screaming back at him, That I was the customer and again I got wanted out of the phone call. I will never use them again. There really isn't a place for me to complain too b/c he was the manager and I believe owner.

I am tired of being treated like crap from businesses I am trying to support. I have decided to complain. This world is getting disgusting and nobody has any manners anymore. I am trying to give my money and they terat me like crap, no thanks.

COMPLAIN

Should I complain or just let it go?

Definitely complain.

Re: Should I complain or just let it go?

I would absolutely complain.
And I give you a lot of credit. I never would've stayed 5 hrs. I would've walked long before that. And still complained that they weren't prepared for a special that was EMAILED to me!
Very unprofessional.

Message edited 10/14/2013 8:50:48 AM.

Re: Should I complain or just let it go?

Message edited 10/14/2013 8:47:18 AM.

Re: Should I complain or just let it go?

if you don't here from them in a few days, find them on social media and complain

Like I said earlier I am so sick and tired of being treated like crap when I am the one spending money haha.

Re: Should I complain or just let it go?

I probably would've just left. 5 hours is absurd and it sounds like they treated you very poorly. I'd definitely complain to corporate.

Should I complain or just let it go?

I would complain.

I was very annoyed with the location we went to two years ago in NJ so I won't go back there. They made us wait forever, they did a horrible job engaging DS, and they got annoyed when he tried to unwrap their present prop since they didn't have any extra wrapping paper. I feel like they are going down hill.

Should I complain or just let it go?

I would complain as well.

Re: Should I complain or just let it go?

Ugh. This is terrible. I'm glad you complained. Unreal.

Which Picture People was it? I have seen on these boards that the one in Roosevelt Field is bad and BBB is better.

Re: Should I complain or just let it go?

That's seriously bad business. Glad you complained, these people shouldn't be yelling at you over their own incompetence. And 5 hours? W kids? How did you even wait that long? That's really awful, I hope you get a refund for that disgusting "service".