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Salon charge for not Canceling?
I am wondering if this is legal, Some salons tell me they can charge my card 50% if I dont cancel within 24 hours???? But I remember when i worked at a Steakhouse in NYC yrs ago as a reservationist, i was told to say this as well, but my manager made it clear that it is not legal and we would never do it....???
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Posted 9/23/08 10:40 AM  |
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Long Island Weddings
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Diana712
RIP my beloved Brother Richard
Member since 5/07 6710 total posts
Name:
Diana
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Re: Salon charge for not Canceling?
I know my therapist does!! everytime!
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| Posted 9/23/08 12:06 PM |
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mtdr1106
junior supafly
Member since 3/06 2268 total posts
Name:
tricia
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Re: Salon charge for not Canceling?
even if they do - i would call my CC company and dispute it!
that is such nonsense. what is to say you dont give a fake CC #?
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| Posted 9/23/08 12:14 PM |
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HeatherRose
Life is Good :)
Member since 11/07 6605 total posts
Name:
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Re: Salon charge for not Canceling?
thats why i don't leave a cc #
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| Posted 9/23/08 6:47 PM |
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ladybug8
LIF Adult
Member since 3/07 2660 total posts
Name:
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Re: Salon charge for not Canceling?
The massage place that I go to will ask if you have a gift certificate, ask for the number, and tell you that if you don't cancel at least 24 hours in advance your GC will be void! So, if you don't have a GC you won't be penalized for having a family emergency etc. I made an appointment and when they asked if I had a GC I told them no but used it anyway. I could see if a client was a serial no show but long time clients who have an emergency should get a break.
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| Posted 9/24/08 5:38 PM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: Salon charge for not Canceling?
Posted by mtdr1106
even if they do - i would call my CC company and dispute it!
that is such nonsense. what is to say you dont give a fake CC #?
Actually is not non-sense.
I have appointments with clients who just don't show up. Never called. They just forgot or did not feel like it.
The problem is that I am only paid when I have clients. When someone does not show up they blocked my time and the potential to get another client if they had cancelled. How is that fair for me? I had people no show 3 times in a row.
It was about courtesy but since that does not work, a lot of places now reserve the right to charge you for not cancelling.
People do have the choice to cancel. That does not cost anything. Not cancelling is a sign of not respecting someone else's time.
Of course there are true emergencies and those are rare and far between and usually every body understands a true emergency.
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| Posted 9/24/08 6:07 PM |
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rose825
Best Friends
Member since 6/05 10228 total posts
Name:
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Re: Salon charge for not Canceling?
Posted by dilb712
I know my therapist does!! everytime!
your therapist takes credit cards?
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| Posted 9/24/08 9:33 PM |
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JenniferH
LIF Adult
Member since 8/07 1109 total posts
Name:
Jennifer
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Re: Salon charge for not Canceling?
I agree that this is ridiculous and why should you be charged 50% of a service that you didn't receive...but, then again, I see smdl's point too...and I do think it's rude when people just don't show up to an appointment...I always call when I can't make an appointment...it's just the right thing to do. If it really is/was an emergency and couldn't keep an appointment, I'm sure you can call the place and explain...hopefully, you'll get your money back.
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| Posted 9/24/08 9:52 PM |
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mtdr1106
junior supafly
Member since 3/06 2268 total posts
Name:
tricia
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Re: Salon charge for not Canceling?
Posted by smdl
Posted by mtdr1106
even if they do - i would call my CC company and dispute it!
that is such nonsense. what is to say you dont give a fake CC #?
Actually is not non-sense.
I have appointments with clients who just don't show up. Never called. They just forgot or did not feel like it.
The problem is that I am only paid when I have clients. When someone does not show up they blocked my time and the potential to get another client if they had cancelled. How is that fair for me? I had people no show 3 times in a row.
It was about courtesy but since that does not work, a lot of places now reserve the right to charge you for not cancelling.
People do have the choice to cancel. That does not cost anything. Not cancelling is a sign of not respecting someone else's time.
Of course there are true emergencies and those are rare and far between and usually every body understands a true emergency.
i hear your point - but itabsolutely is nonsense. if im calling and cancelling less than 24hrs before my apt - they are going to charge my card 50%??? sounds like nonsense to me. your salon wouldnt see a cent of it if i were the client.
if that is the industry you are in you should understand that you are in a customer service based industry. it is not fair to the customer who has a busy life to be charged because they are unable to keep an appointment. if am cancelling my hair appointment - trust me its not because im trying to be unfair to my stylist. soemtimes things come up in life and schedules need to rearranged.
what happens when a stylist cancels? would i be entitled to 50% off my cut?because i would have to reschdule around the stylists schedule?
we could bounce these scenarios all day. when it comes down to it - in a client driven industry i think its nonsense. because i would just make an appointment at a different salon if a salon is trying to charge me because something came up.
Message edited 9/25/2008 11:13:46 AM.
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| Posted 9/25/08 11:12 AM |
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Re: Salon charge for not Canceling?
I understand totally how annoying it can be to have clients not show up....but When I made the appt and they told me this, it just "put a bad taste in my mouth",
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| Posted 9/25/08 11:46 AM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: Salon charge for not Canceling?
Posted by mtdr1106
if that is the industry you are in you should understand that you are in a customer service based industry. it is not fair to the customer who has a busy life to be charged because they are unable to keep an appointment. if am cancelling my hair appointment - trust me its not because im trying to be unfair to my stylist. soemtimes things come up in life and schedules need to rearranged.
Did you read what you wrote?
What you are saying is that it's all about you. It's not fair to you because YOU are too busy. It's totally uncourteous and disrespectful.
This is EXACTLY why salons, spas, are starting to do this.
How does it help me if you cancel 30 minutes before your appointement?
Yes, I am a customer also. But I give the courtesy to cancel in due notice.
FYI.... doctors office also have a disclaimer that you don't show up and did not cancel they may bill your insurance.
Everybody's time is precious. Not just yours because you are a customer.
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| Posted 9/25/08 12:41 PM |
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mtdr1106
junior supafly
Member since 3/06 2268 total posts
Name:
tricia
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Re: Salon charge for not Canceling?
Posted by smdl
Posted by mtdr1106
if that is the industry you are in you should understand that you are in a customer service based industry. it is not fair to the customer who has a busy life to be charged because they are unable to keep an appointment. if am cancelling my hair appointment - trust me its not because im trying to be unfair to my stylist. soemtimes things come up in life and schedules need to rearranged.
Did you read what you wrote?
What you are saying is that it's all about you. It's not fair to you because YOU are too busy. It's totally uncourteous and disrespectful.
This is EXACTLY why salons, spas, are starting to do this.
How does it help me if you cancel 30 minutes before your appointement?
Yes, I am a customer also. But I give the courtesy to cancel in due notice.
FYI.... doctors office also have a disclaimer that you don't show up and did not cancel they may bill your insurance.
Everybody's time is precious. Not just yours because you are a customer.
yes - i know what i wrote and that is the point. it is all about the client. its a service you provide and the client pays you. with out the client there is no service for you to provide.
no one is saying dont call and cancel - it is a courtsey - i agree.
but the issue we are discussing on this thread is charging a client who cancels less than 24 hrs before the appointment.
it just puts a bad taste in the mouth of a client. threatening to charge if i cant make it. life has way to many variables - i would get my hair cut someplace else.
doctors offices are NOT a service industry - they are necessity for most people visiting them. you cannot compare the 2.
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| Posted 9/25/08 12:53 PM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: Salon charge for not Canceling?
Posted by mtdr1106
Posted by smdl
Posted by mtdr1106
if that is the industry you are in you should understand that you are in a customer service based industry. it is not fair to the customer who has a busy life to be charged because they are unable to keep an appointment. if am cancelling my hair appointment - trust me its not because im trying to be unfair to my stylist. soemtimes things come up in life and schedules need to rearranged.
Did you read what you wrote?
What you are saying is that it's all about you. It's not fair to you because YOU are too busy. It's totally uncourteous and disrespectful.
This is EXACTLY why salons, spas, are starting to do this.
How does it help me if you cancel 30 minutes before your appointement?
Yes, I am a customer also. But I give the courtesy to cancel in due notice.
FYI.... doctors office also have a disclaimer that you don't show up and did not cancel they may bill your insurance.
Everybody's time is precious. Not just yours because you are a customer.
yes - i know what i wrote and that is the point. it is all about the client. its a service you provide and the client pays you. with out the client there is no service for you to provide.
no one is saying dont call and cancel - it is a courtsey - i agree.
but the issue we are discussing on this thread is charging a client who cancels less than 24 hrs before the appointment.
it just puts a bad taste in the mouth of a client. threatening to charge if i cant make it. life has way to many variables - i would get my hair cut someplace else.
doctors offices are NOT a service industry - they are necessity for most people visiting them. you cannot compare the 2.
People just think it's ONLY them who no-show.
Businesses can't operate that way. Doctors, customer based, etc... It does not matter. A business is a business.
My point is that those places are doing it now because of the state of mind you have. They hope it's a deterrent to waste everybody's time.
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| Posted 9/25/08 1:04 PM |
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Jenn627
Laaaaaaaambert!
Member since 5/08 9818 total posts
Name:
Jenn
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Re: Salon charge for not Canceling?
We're a service industry and we have a TWO HOUR change/cancellation policy.
I think what mtdr is trying to point out is that 24 hrs is a little on the high side.
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| Posted 9/25/08 1:10 PM |
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mtdr1106
junior supafly
Member since 3/06 2268 total posts
Name:
tricia
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Re: Salon charge for not Canceling?
Posted by smdl
Posted by mtdr1106
Posted by smdl
Posted by mtdr1106
if that is the industry you are in you should understand that you are in a customer service based industry. it is not fair to the customer who has a busy life to be charged because they are unable to keep an appointment. if am cancelling my hair appointment - trust me its not because im trying to be unfair to my stylist. soemtimes things come up in life and schedules need to rearranged.
Did you read what you wrote?
What you are saying is that it's all about you. It's not fair to you because YOU are too busy. It's totally uncourteous and disrespectful.
This is EXACTLY why salons, spas, are starting to do this.
How does it help me if you cancel 30 minutes before your appointement?
Yes, I am a customer also. But I give the courtesy to cancel in due notice.
FYI.... doctors office also have a disclaimer that you don't show up and did not cancel they may bill your insurance.
Everybody's time is precious. Not just yours because you are a customer.
yes - i know what i wrote and that is the point. it is all about the client. its a service you provide and the client pays you. with out the client there is no service for you to provide.
no one is saying dont call and cancel - it is a courtsey - i agree.
but the issue we are discussing on this thread is charging a client who cancels less than 24 hrs before the appointment.
it just puts a bad taste in the mouth of a client. threatening to charge if i cant make it. life has way to many variables - i would get my hair cut someplace else.
doctors offices are NOT a service industry - they are necessity for most people visiting them. you cannot compare the 2.
People just think it's ONLY them who no-show.
Businesses can't operate that way. Doctors, customer based, etc... It does not matter. A business is a business.
My point is that those places are doing it now because of the state of mind you have. They hope it's a deterrent to waste everybody's time.
my state of mind is that i work VERY hard for my money and im not going to fork it over to a salon that didnt do a service for me.
whether i cancel a week before or end up with a flat tire on the way to the salon and cant come - if i dont get a service im not going to pay.
bottom line - i would not go to a salon that has a charge policy for a cancellation less than 24hrs.
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| Posted 9/25/08 1:11 PM |
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Mrs-Beans
LIF Adolescent
Member since 7/06 812 total posts
Name:
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Re: Salon charge for not Canceling?
Posted by Jenn627
We're a service industry and we have a TWO HOUR change/cancellation policy.
I think what mtdr is trying to point out is that 24 hrs is a little on the high side.
This I think is reasonable, 24 hours is not. If I amde an appointment at a salon and they told me that I would be charged for not cancelling 24 hours in advance, I would cancel right then and there & tell them forget it.
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| Posted 9/25/08 1:13 PM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: Salon charge for not Canceling?
All I stated is WHY they are doing it. They got tired of blocking services for people not showing up. That's mostly for the "principle".
A lot of places do not charge even for less than 24 hours notice. They usually say you "may" be charged.
I do not have that policy for my private clients but I also do not do business with someone who does not respect my time. So far I have never experienced this either.
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| Posted 9/25/08 1:26 PM |
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Re: Salon charge for not Canceling?
So this is legal!!! I wasnt sure, but I guess if you dispute it with your CC they will take it off...
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| Posted 9/25/08 1:33 PM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: Salon charge for not Canceling?
I am not sure if it's legal but if you accepted the terms by giving your CC# I can't see why it's not legal. Nobody forces anyone to give their CC# so in essence by giving it a client agrees to the policy.
Makes sense?
It's like expired GC. People have challenged the legality of it. Saying that in essence they never sold anything and it's illegal because they never sold anything so it's pure profit.
In the case of a spa, they do pay the techs for no show if they charge you. That's because of lost business. They usually charge 1/2 price. And I have seen places do it.
Message edited 9/25/2008 1:41:29 PM.
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| Posted 9/25/08 1:39 PM |
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Mrs-Beans
LIF Adolescent
Member since 7/06 812 total posts
Name:
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Re: Salon charge for not Canceling?
Posted by secretbabymaker
So this is legal!!! I wasnt sure, but I guess if you dispute it with your CC they will take it off...
I would think it isn't legal. They are charging you for a service you didn't receive & they do not have any signature from you authorizing such a charge. I can't see how they can justify the charge-verbally telling someone isn't enough, you need to prove that the customer was informed.
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| Posted 9/25/08 1:41 PM |
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mtdr1106
junior supafly
Member since 3/06 2268 total posts
Name:
tricia
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Re: Salon charge for not Canceling?
Posted by Mrs-Beans
Posted by secretbabymaker
So this is legal!!! I wasnt sure, but I guess if you dispute it with your CC they will take it off...
I would think it isn't legal. They are charging you for a service you didn't receive & they do not have any signature from you authorizing such a charge. I can't see how they can justify the charge-verbally telling someone isn't enough, you need to prove that the customer was informed.
agreed.
call and dispute it! im sure you wil get your money back.
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| Posted 9/25/08 1:44 PM |
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eroxgirl
My Loves
Member since 5/05 15697 total posts
Name:
Rebecca
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Re: Salon charge for not Canceling?
I don't know whether it's legal or not, but I know Kleinfeld's has the same policy.
And honestly, they're charging you for their time so I can't see why it would be illegal as long as they make the customer aware of the practice beforehand.
Many restaurants also have this rule.. but I don't know of anyone who has ever been charged.
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| Posted 9/25/08 2:35 PM |
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smdl
I love Gary too..on a plate!
Member since 5/06 32461 total posts
Name:
me
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Re: Salon charge for not Canceling?
Wasn't it the same if you (general "you") got married? People requested deposits. And you were out of luck if you did not get married and did not receive a service.
Same things with hotels, car rentals, etc..
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| Posted 9/25/08 2:49 PM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: Salon charge for not Canceling?
A lot of places have cancellation penalties - as mentioned above: restaurants, hotels, salons, doctors, dentists, etc. If there is an issue with a lot of no shows or very late cancellations (non-emergency I can't get there type of deals), they will not be able to afford to stay in business. Just like I could not afford to come to work and not get paid for it.
If it's the policy of the establishment, you are basically agreeing to the charge when you make the appointment and give them your credit card number. If you provide the cc number, it would be hard to prove you didn't know about the policy.
If you don't want to be charged the fee, simply call to cancel. I am sure most places would be understanding if you give ample notice but less then 24hrs as long as you don't make a habit of it.
I am speaking generally, not about a specific person.
Message edited 9/25/2008 3:45:41 PM.
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| Posted 9/25/08 3:03 PM |
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Diana712
RIP my beloved Brother Richard
Member since 5/07 6710 total posts
Name:
Diana
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Re: Salon charge for not Canceling?
Posted by rose825
Posted by dilb712
I know my therapist does!! everytime!
your therapist takes credit cards?
No but he charges me for the appointment..
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| Posted 9/25/08 3:39 PM |
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