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DRMom
Two in Blue

Member since 5/05 20223 total posts
Name: Melissa
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Returning shoddy product to BRU
My DH and I bought those waterproof mattress covers so we coulkd make the cribs up twice(our mattress has a wtaerproof cover so we'd do mattress, sheet, waterproof cover then second sheet) this way if theres a mess in the middle of the night you just off the first layer.
Anyway-I looked at the package tonight and it says wash before use: machine wash cold, tumble dry low. Which I did. I took it out of the dryer and all the waterproofing was melted making it virtually useless. Of course I don't think I have my receipt as I bought this right after my shower and I don't think it was on my registry. I do have the original packaging. What do you think-think they will exchange it for me? I am hugely pregnant and it is hard for me to get around as it is so I am going to be pizzed if I go there and they do not take it back,.,,
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Posted 11/16/08 1:11 AM |
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sfp0701
Liam's Mommy!

Member since 1/07 9764 total posts
Name: Tricia
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Re: Returning shoddy product to BRU
It's worth a try. That really sucks about the melting! If not, I would call the manufacturer.
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Posted 11/16/08 7:45 AM |
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juju
Welcome to the World!
Member since 5/05 6747 total posts
Name:
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Re: Returning shoddy product to BRU
Posted by sfp0701
It's worth a try. That really sucks about the melting! If not, I would call the manufacturer.
I would do the same! GOOD LUCK!
BTW, What was the brand so taht I won't buy the cover?
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Posted 11/16/08 8:00 AM |
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babyonthebrain
Brotherly Love!

Member since 1/08 6209 total posts
Name: Rafaela
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Re: Returning shoddy product to BRU
The right thing to do is to exchange it, but who knows every store is different. It depends if you'll get a good one or not...good luck! XOXOXO BOTB
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Posted 11/16/08 8:37 AM |
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Pina929
LIF Adolescent

Member since 4/08 584 total posts
Name: Danielle
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Re: Returning shoddy product to BRU
I would try to return it... i used the Sateen Crib Crib and Toddler Bed Mattress PadBy: Priva Inc. And i washed it already and is washed well
http://www.toysrus.com/product/index.jsp?productId=2449600&fromRegistryNumber=75235145&product_skn=657527
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Posted 11/16/08 9:35 AM |
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Rycois
Blessed with 2blue/2pink

Member since 12/05 13341 total posts
Name: J
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Re: Returning shoddy product to BRU
If you're not in the mood to return it, I would just call the manufacturer - they should stay by the product.
Our exersaucer had a piece on it that didn't work - making it 20% less fun but there was no way I was returning a put together exersaucer. I called Evenflo and they FedEx the replacement piece ASAP (now Ryan thinks he has a new toy )
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Posted 11/16/08 9:56 AM |
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Katie111806
Team Pink!

Member since 12/06 5349 total posts
Name: Katie
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Re: Returning shoddy product to BRU
I would call the manufacturer first since it was their instructions and BRU is such a pita to deal with. If they don't help, then go to the store.
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Posted 11/16/08 11:26 AM |
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DRMom
Two in Blue

Member since 5/05 20223 total posts
Name: Melissa
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Re: Returning shoddy product to BRU
Thank you ladies I will try the manufacturer first-it was Especially for baby
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Posted 11/16/08 2:18 PM |
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Dulcinea
Weekend Warrior

Member since 3/08 2530 total posts
Name: Dulcinea
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Re: Returning shoddy product to BRU
Isn't that a BRU brand?
I would call them and demand money back. Make sure you can trade it in for something... forget waiting for them to send a refund. Just call and tell them you're coming in with it and that you're not taking no for an answer. Then get a replacement.
I heard the Ultimate Crib Sheet is pretty good... That's what I registered for.
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Posted 11/16/08 2:31 PM |
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DRMom
Two in Blue

Member since 5/05 20223 total posts
Name: Melissa
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Re: Returning shoddy product to BRU
Posted by Dulcinea
Isn't that a BRU brand?
I would call them and demand money back. Make sure you can trade it in for something... forget waiting for them to send a refund. Just call and tell them you're coming in with it and that you're not taking no for an answer. Then get a replacement.
I heard the Ultimate Crib Sheet is pretty good... That's what I registered for.
I just called-they said no problem. I was very surprised. FYI-this is in raleigh NC
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Posted 11/16/08 2:46 PM |
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