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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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REALLY? BRU, REALLY?
My mom bought my a gift yesterday nad they had a promotion to get a free diaper bag if you spend so much, well they were "out of stock" so today I get an email saying it's back in stock but the promotion is over.....what a line of crap!!! They just didn't want to give anymore away!! What a crock!
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Posted 1/30/13 3:01 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
neener1211
:-)
Member since 4/07 22952 total posts
Name:
J
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Re: REALLY? BRU, REALLY?
They should have given your mom a rain check for the free diaper bag. OR, have your mom bring the receipt in and claim her diaper bag today.
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| Posted 1/30/13 3:07 PM |
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sourpatchkids
LIF Adolescent
Member since 2/12 728 total posts
Name:
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Re: REALLY? BRU, REALLY?
I hate BRU so much. They have the WORST customer service and store policies I've ever seen.
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| Posted 1/30/13 3:11 PM |
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mnm918
LIF Adult
Member since 10/10 1209 total posts
Name:
Michele
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REALLY? BRU, REALLY?
Thats why I registered at Buy Buy Baby. heard horrible things about BRU :(
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| Posted 1/30/13 3:15 PM |
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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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Re: REALLY? BRU, REALLY?
Posted by neener1211
They should have given your mom a rain check for the free diaper bag. OR, have your mom bring the receipt in and claim her diaper bag today.
When I say my mom bought it, I bought it online for my mom to give for me....she is computer illiterate and live in AK, so I do all of her online shopping for her....even when it's for me...but anyway, I emailed them but I'm sure they will say they can't help me!! What crap!!!
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| Posted 1/30/13 3:17 PM |
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SLPlady1984
She's here!
Member since 6/12 1207 total posts
Name:
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Re: REALLY? BRU, REALLY?
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
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| Posted 1/30/13 3:17 PM |
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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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Re: REALLY? BRU, REALLY?
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
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| Posted 1/30/13 3:29 PM |
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Me43
LIF Infant
Member since 8/12 211 total posts
Name:
E
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Re: REALLY? BRU, REALLY?
Posted by mnm918
Thats why I registered at Buy Buy Baby. heard horrible things about BRU :(
Me too! exactly the same..
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| Posted 1/30/13 3:31 PM |
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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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Re: REALLY? BRU, REALLY?
Funny thing is I registered at BBB and BRU, but only did BRU because there is no BBB in Oregon or Alaska and my mom doesn't do computers, but since I got it for her, I guess it wasn't necessary!!! oh well!! i will say the experience of registering at BB was WAY better than at BRU....
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| Posted 1/30/13 3:34 PM |
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SLPlady1984
She's here!
Member since 6/12 1207 total posts
Name:
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Re: REALLY? BRU, REALLY?
Posted by jennielee15
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
Try speaking to the manager of your local store on the phone
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| Posted 1/30/13 4:51 PM |
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luvmyReese
Hello Kitty
Member since 1/08 7542 total posts
Name:
Catt
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REALLY? BRU, REALLY?
BRU ANF TRU suck big time ran by a bunch of idiots!!
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| Posted 1/30/13 5:54 PM |
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Dolphinsbaby
My 3 little guys!
Member since 12/10 2943 total posts
Name:
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Re: REALLY? BRU, REALLY?
Call their online customer service. You have nothing to lose. I find I do better with speaking to someone rather than email.
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| Posted 1/30/13 7:11 PM |
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yankeebaby
LIF Adolescent
Member since 7/12 850 total posts
Name:
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Re: REALLY? BRU, REALLY?
Posted by jennielee15
Posted by neener1211
They should have given your mom a rain check for the free diaper bag. OR, have your mom bring the receipt in and claim her diaper bag today.
When I say my mom bought it, I bought it online for my mom to give for me....she is computer illiterate and live in AK, so I do all of her online shopping for her....even when it's for me...but anyway, I emailed them but I'm sure they will say they can't help me!! What crap!!!
You are better off calling and asking for a supervisor. Make sure you say how upset you are about this and its not good for pregos to get upset!
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| Posted 1/30/13 7:30 PM |
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Hofstra26
Love to Bake!
Member since 7/06 27915 total posts
Name:
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Re: REALLY? BRU, REALLY?
Posted by jennielee15
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
I had the same problem yesterday. I pre-ordered the Graco Modes Travel System and I was "suppose" to get the free diaper bag but they were sold out. The "fine print" did say while supplies last so I'm sure they won't honor anything after the fact. They stink that way.
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| Posted 1/30/13 7:44 PM |
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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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Re: REALLY? BRU, REALLY?
Posted by Hofstra26
Posted by jennielee15
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
I had the same problem yesterday. I pre-ordered the Graco Modes Travel System and I was "suppose" to get the free diaper bag but they were sold out. The "fine print" did say while supplies last so I'm sure they won't honor anything after the fact. They stink that way.
When did it go on sale? My SIL ordered the same stroller in onyx and car seat in tidal wave Monday. They only had on travel system and it was pink!!!
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| Posted 1/30/13 10:28 PM |
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Hofstra26
Love to Bake!
Member since 7/06 27915 total posts
Name:
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Re: REALLY? BRU, REALLY?
Posted by jennielee15
Posted by Hofstra26
Posted by jennielee15
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
I had the same problem yesterday. I pre-ordered the Graco Modes Travel System and I was "suppose" to get the free diaper bag but they were sold out. The "fine print" did say while supplies last so I'm sure they won't honor anything after the fact. They stink that way.
When did it go on sale? My SIL ordered the same stroller in onyx and car seat in tidal wave Monday. They only had on travel system and it was pink!!!
On Sunday night actually they had the pre-order for the travel system in Antiquity and the diaper bags were available. When I ordered yesterday afternoon, the diaper bags were sold out.
BTW.........the Antiquity pattern is so nice. It's a neutral pattern and colors of burgundy, black, and dark beige. I like it. 
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| Posted 1/30/13 10:35 PM |
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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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Re: REALLY? BRU, REALLY?
Posted by Hofstra26
Posted by jennielee15
Posted by Hofstra26
Posted by jennielee15
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
I had the same problem yesterday. I pre-ordered the Graco Modes Travel System and I was "suppose" to get the free diaper bag but they were sold out. The "fine print" did say while supplies last so I'm sure they won't honor anything after the fact. They stink that way.
When did it go on sale? My SIL ordered the same stroller in onyx and car seat in tidal wave Monday. They only had on travel system and it was pink!!!
On Sunday night actually they had the pre-order for the travel system in Antiquity and the diaper bags were available. When I ordered yesterday afternoon, the diaper bags were sold out.
BTW.........the Antiquity pattern is so nice. It's a neutral pattern and colors of burgundy, black, and dark beige. I like it.
It does look nice but I actually like the black stroller, and the turquoise on the car seat goes with my color palette....
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| Posted 1/30/13 10:39 PM |
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Hofstra26
Love to Bake!
Member since 7/06 27915 total posts
Name:
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Re: REALLY? BRU, REALLY?
Posted by jennielee15
Posted by Hofstra26
Posted by jennielee15
Posted by Hofstra26
Posted by jennielee15
Posted by SLPlady1984
You should still get it with the receipt showing it was purchased during the promotion...get a manager!
It was an online promotion and I don't want to go into the store......
I had the same problem yesterday. I pre-ordered the Graco Modes Travel System and I was "suppose" to get the free diaper bag but they were sold out. The "fine print" did say while supplies last so I'm sure they won't honor anything after the fact. They stink that way.
When did it go on sale? My SIL ordered the same stroller in onyx and car seat in tidal wave Monday. They only had on travel system and it was pink!!!
On Sunday night actually they had the pre-order for the travel system in Antiquity and the diaper bags were available. When I ordered yesterday afternoon, the diaper bags were sold out.
BTW.........the Antiquity pattern is so nice. It's a neutral pattern and colors of burgundy, black, and dark beige. I like it.
It does look nice but I actually like the black stroller, and the turquoise on the car seat goes with my color palette....
Gotcha. I like them too actually. I almost bought it that way but the Antiquity worked for me too. Enjoy the stroller!!!.........can't wait to get mine. 
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| Posted 1/30/13 10:52 PM |
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jennielee15
Let's try this again....
Member since 7/11 2269 total posts
Name:
Jennie
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Re: REALLY? BRU, REALLY?
I heard back from them, because I took the other offer of a free thermometer I do not qualify for the free diaper bag!! What crap!!! I only took the thermometer because I couldn't get the diaper bag...oh well! Life goes on!
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| Posted 1/31/13 9:42 AM |
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babyonthebrain
Brotherly Love!
Member since 1/08 6209 total posts
Name:
Rafaela
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Re: REALLY? BRU, REALLY?
I hate BRU they just screwed up my whole order the other day, HATE dealing with them!
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| Posted 1/31/13 1:20 PM |
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