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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Holy obnoxiousness
This is my first busy season at my job, and I'm going insane, but that's ok....
here are a few fun tidbits from clients:
Mom about her scheduling issues with the tutors:
"Listen, Jane was telling me about her dissertation or whatever and I was like 'Listen, I pay your rent;"
(as in, she's paying for the tutoring so she should get whatever she wants)
Same mom about her interest in being involved in her son's education: "I am so not in the mood to make these kind of phone calls. I gave you my credit card number, that's all I really should have to do"
Another mom about my sales ability : "Dear, do you really want to lose this sale because you can't kiss a little tushie?"
Eevil dad. "blue people" will be replaced for what he really said "So this tutor you're telling me about...is he blue? I'm not blue-phobic, please understand this, but I have a teenage son, and I can't have a blue person in my house"
I hate people! 
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Posted 9/18/07 9:32 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
nferrandi
too excited for words
Member since 10/05 18538 total posts
Name:
Nicole
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Re: Holy obnoxiousness
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| Posted 9/18/07 9:35 PM |
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Reese32
LIF Adult
Member since 7/07 3631 total posts
Name:
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Re: Holy obnoxiousness
O M G.
What do you do for a living? Do you have a halo?
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| Posted 9/18/07 9:37 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: Holy obnoxiousness
Yeah..this is just a small smattering..aside from the every day occurances of "If there isn't someone at my house tomorrow at 1pm, I'm going to demand a refund" and "For $XXXX you need to give me exactly what I want"
and I don't want a male,female,blue,pink,antarctic tutor....
Since when does being rich mean you have the right to be a complete obnoxious so and so?
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| Posted 9/18/07 9:38 PM |
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Phyl
R.I.P. Sweet Mia ♥
Member since 5/06 28918 total posts
Name:
The Mystical Azzhorse! ™
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Re: Holy obnoxiousness
Crikey Girl 
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| Posted 9/18/07 9:38 PM |
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SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
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Re: Holy obnoxiousness
 
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| Posted 9/18/07 9:39 PM |
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Re: Holy obnoxiousness
They sound swell!!
You get so much credit for not slapping them, I've really got to hand it to you!! 
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| Posted 9/18/07 9:40 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: Holy obnoxiousness
Posted by Reese32
O M G.
What do you do for a living? Do you have a halo?
I sell and manage tutoring courses, mostly for the SAT. I also recruit and train the tutors. Right now it's the busy season, so I'm managing about 100 families. Some of them are really great, but others treat you like dirt. They feel that since they're paying a lot of money they own you. And they treat me and my employees like dirt sometimes. One of my tutors says "They treat you like the gardener" which kind of describes the attitude, although of course gardeners also deserve respect.
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| Posted 9/18/07 9:45 PM |
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4monkeys
boys will be boys =)
Member since 9/05 7205 total posts
Name:
:)
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Re: Holy obnoxiousness
 Hearing things like this makes me think of the jerky boys and doing some really good pranks   
Im still
Message edited 9/18/2007 9:46:25 PM.
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| Posted 9/18/07 9:46 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: Holy obnoxiousness
Posted by imthecindyofcindyandkevin
They sound swell!!
You get so much credit for not slapping them, I've really got to hand it to you!!
Haha I just hang up the phone and curse them out! The worst was the "blue people" guy. I wanted to scream at him, but I had to just be nice and polite and then I rushed him off the phone so I could scream. I told him I could not ensure his tutor would not be blue and that we do not discriminate on the basis of blueness. I thought I got rid of him but now he's calling again.
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| Posted 9/18/07 9:47 PM |
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sunflowerjesss
Mommy to 3!
Member since 10/05 20369 total posts
Name:
Jesss, duh.
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Re: Holy obnoxiousness
I'm so sorry!! I feel for you, I really do.
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| Posted 9/18/07 9:47 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: Holy obnoxiousness
Posted by sunflowerjesss
I'm so sorry!! I feel for you, I really do.
It's not so bad, some of the families are reaaaaally nice.
I actually do like my job.
Oh and the most obnoxious parents call every day..smetimes several times a day.
And because it feels good to vent...
the tushie kisser lady called me one day at 4:40 and left a message because I was on the phone. I got off the phone at 4:48 and called her back. In that time she called several of my co-workers, my boss, 2 branches and the national number. When I called her back at 4:48 she screamed at me for 25 minutes because of my "Terrible phone service" because she couldn't reach me at that exact moment. And her question was not at all urgent. And I said "I returned your call within 10 minutes" and she says "What if it had been an emergency?"
Umm..a tutoring emergency?
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| Posted 9/18/07 9:51 PM |
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lvdolphins
My Loves!
Member since 5/05 46292 total posts
Name:
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Re: Holy obnoxiousness
Posted by JenniferEver
Posted by sunflowerjesss
I'm so sorry!! I feel for you, I really do.
It's not so bad, some of the families are reaaaaally nice.
I actually do like my job.
Oh and the most obnoxious parents call every day..smetimes several times a day.
And because it feels good to vent...
the tushie kisser lady called me one day at 4:40 and left a message because I was on the phone. I got off the phone at 4:48 and called her back. In that time she called several of my co-workers, my boss, 2 branches and the national number. When I called her back at 4:48 she screamed at me for 25 minutes because of my "Terrible phone service" because she couldn't reach me at that exact moment. And her question was not at all urgent. And I said "I returned your call within 10 minutes" and she says "What if it had been an emergency?"
Umm..a tutoring emergency?
 
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| Posted 9/18/07 10:05 PM |
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IrishTracy
Believe!!
Member since 5/05 15167 total posts
Name:
Tracy
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Re: Holy obnoxiousness
The joys of customer service.
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| Posted 9/19/07 7:23 AM |
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GoldenRod
10 years on LIF!
Member since 11/06 26792 total posts
Name:
Shawn
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Re: Holy obnoxiousness
Posted by JenniferEver
Posted by sunflowerjesss
I'm so sorry!! I feel for you, I really do.
It's not so bad, some of the families are reaaaaally nice.
I actually do like my job.
Oh and the most obnoxious parents call every day..smetimes several times a day.
And because it feels good to vent...
the tushie kisser lady called me one day at 4:40 and left a message because I was on the phone. I got off the phone at 4:48 and called her back. In that time she called several of my co-workers, my boss, 2 branches and the national number. When I called her back at 4:48 she screamed at me for 25 minutes because of my "Terrible phone service" because she couldn't reach me at that exact moment. And her question was not at all urgent. And I said "I returned your call within 10 minutes" and she says "What if it had been an emergency?"
Umm..a tutoring emergency?
What if you were her "Lifeline" on "Who wants to be a millionaire"... you could have lost her a million $$!!!!
(If that happened, I would probably give her the wrong answer, just to spite her.... 
Money can't buy class.....
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| Posted 9/19/07 7:30 AM |
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greenfreak
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Member since 9/06 11483 total posts
Name:
greenfreak
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Re: Holy obnoxiousness
Funny, I recently made the acquaintance of someone who also has a lot of money (and is sure to mention that frequently in various ways) who says some really prejudice and self-centered things also.
I don't want to lump this person in with the @ssholes of the world just because he has money, because then I would be no better than he is.
But WOW, it amazes me, the entitlement that these people feel. How dare you not be at their beck and call! That they can be so brazen about such discriminatory comments, and how they treat you and your staff!
It makes me sad that there are still such unenlightened, selfish people out there in the world. 
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| Posted 9/19/07 8:23 AM |
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charon54
My two boys!
Member since 5/05 7279 total posts
Name:
Rebecca
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Re: Holy obnoxiousness
As one of Jenn's coworkers, you would be amazed by the comments we hear on a daily basis.
A few of my favorites:
From a parent who was escalted to the director: "I have to speak to Mrs. Goldberg? Well, she won't be in today dear, it's Rosh Hashanah, she is Jewish"--actually no, she is in today, don't assume things.
From a parent who called yesterday--"I need to speak to more than a supervisor because my son did not grid in his test, because the teacher did not tell him to, and now he is embarassed."--Isn't it common sense that on a test when you are given an answer grid, you need to GRID IT IN!!!
From a parent a few years ago--"Is she the teacher?" Me-"Yes, she is." Parent: "But she's in a wheelchair" (she whispered it, as if it was a disease)
Message edited 9/19/2007 8:35:36 AM.
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| Posted 9/19/07 8:34 AM |
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