| Posted By |
Message |
Sassyz75
Turning a new page
Member since 5/05 9731 total posts
Name:
Dina
|
has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
I just want to know if it's just us.. i swear, but lately every time I open a bill I notice an error. I swear they do it on purpose to make extra money- like adding on late fees or extra charges when they aren't supposed to be there.
My DH's credit card was charged a $39 late fee ($39 dollars are they kidding!!!!) when it was paid on time via Chase's bill pay, the same way I pay it every month.
On my sprint bill, they charged me for all the text messages ($70 worth) even though I have an unlimited plan.
I have to spend easily 20-30 minutes on each call to resolve the issues.
I think these companies put the charges on and see if people will hang up b/c they don't want to spend all that time on the phone.
It's really starting to make me
Sprint it's the second month in a row- I finally said to them "we've been a customer of yours since 2000... we pay on time every month, we renewed our contract for 2 years this past march and what you are doing is violative of that contract... so either convince me in my pocketbook that we want to remain Sprint customers, of we're out and going to AT&T so I can get the iPhone"
they made me a very good offer, but again, it took me like 30 minutes to do this!
|
Posted 10/11/08 11:50 AM  |
| |
|
Long Island Weddings
Long Island's Largest Bridal Resource |
sunnyplus3
:)
Member since 11/05 8749 total posts
Name:
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by Sassyz75
I just want to know if it's just us.. i swear, but lately every time I open a bill I notice an error. I swear they do it on purpose to make extra money- like adding on late fees or extra charges when they aren't supposed to be there.
My DH's credit card was charged a $39 late fee ($39 dollars are they kidding!!!!) when it was paid on time via Chase's bill pay, the same way I pay it every month.
On my sprint bill, they charged me for all the text messages ($70 worth) even though I have an unlimited plan.
I have to spend easily 20-30 minutes on each call to resolve the issues.
I think these companies put the charges on and see if people will hang up b/c they don't want to spend all that time on the phone.
It's really starting to make me
Sprint it's the second month in a row- I finally said to them "we've been a customer of yours since 2000... we pay on time every month, we renewed our contract for 2 years this past march and what you are doing is violative of that contract... so either convince me in my pocketbook that we want to remain Sprint customers, of we're out and going to AT&T so I can get the iPhone"
they made me a very good offer, but again, it took me like 30 minutes to do this!
Holy crap, I've had BOTH of these things happen to me too!!!
Sprint is the worst!!
Its so annoying!
|
| Posted 10/11/08 12:01 PM |
| |
|
BRod-Cheng
I'm going to be a big brother!
Member since 6/07 1860 total posts
Name:
Betty
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
I have the Verizon Fios 3 in one package for $99. For 3 months in a row the billed us for each srevice individually which increades our bill by about $30.
Each time I had to call to get it corrected.
|
| Posted 10/11/08 12:13 PM |
| |
|
SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
I really HATE Sprint! I paid $175 to terminate my contract with them and it was worth every PENNY! they have the absolute worst customer service  I have had maybe 1 dropped call with Verizon in 3 or 4 years. with Sprint is was a daily occurrence 
|
| Posted 10/11/08 12:22 PM |
| |
|
|
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
This happens to me all the time! I think they do that on purpose. There are people that don't pay attention to their bill info and just pay it, and people that are too lazy (or busy or whatever) to call and complain. Personally, no one gets away with anything with me!!!
|
| Posted 10/11/08 12:28 PM |
| |
|
Sassyz75
Turning a new page
Member since 5/05 9731 total posts
Name:
Dina
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by missus-hbradio
This happens to me all the time! I think they do that on purpose. There are people that don't pay attention to their bill info and just pay it, and people that are too lazy (or busy or whatever) to call and complain. Personally, no one gets away with anything with me!!!
me either- i'm a hawk- I go over every single bill- even receipts at the supermarket- i'm crazy that way.
|
| Posted 10/11/08 12:35 PM |
| |
|
Ali1
Mommy
Member since 8/05 3116 total posts
Name:
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by BRod-Cheng
I have the Verizon Fios 3 in one package for $99. For 3 months in a row the billed us for each srevice individually which increades our bill by about $30.
Each time I had to call to get it corrected.
Oh my god we just went through this too! We changed over to Verizon for the deal and then for three straight months they billed us a normal bill (without the deal) that was more then optimum. DH called each month and had to deal with it and they said they would fix the problem. And the next month it would be the same thing...finally after saying he would cancel and go back to optimum if this happened the following month....surprise, surprise....it was fixed.
|
| Posted 10/11/08 12:59 PM |
| |
|
seaside
LIF Adult
Member since 6/08 3101 total posts
Name:
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Wes should all call the atty general--and tell our friends to do the same. Time to see if they're gnna push all that accountability they've been talking about....
|
| Posted 10/11/08 1:03 PM |
| |
|
My4GirlsMyLife
My 4 girlies
Member since 2/08 9702 total posts
Name:
Valerie
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Yesssss !!! I always pay my kids insurance on time every month and they terminated one of my daughters insurance so now I will have to pay double to re-up it
|
| Posted 10/11/08 1:13 PM |
| |
|
happydays
LIF Adolescent
Member since 8/06 513 total posts
Name:
working my way to 1000 posts!
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
I have to go over our Verizon bill every month. There is always a mistake. I call they fix. But it has got to stop.
|
| Posted 10/11/08 3:52 PM |
| |
|
Stefanie
♥
Member since 5/05 23599 total posts
Name:
Stefanie
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Verizon is ALWAYS wrong. I told them I'm switching back to optimum if they keep it up...
|
| Posted 10/11/08 4:20 PM |
| |
|
|
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by Sassyz75
Posted by missus-hbradio
This happens to me all the time! I think they do that on purpose. There are people that don't pay attention to their bill info and just pay it, and people that are too lazy (or busy or whatever) to call and complain. Personally, no one gets away with anything with me!!!
me either- i'm a hawk- I go over every single bill- even receipts at the supermarket- i'm crazy that way.
Well then call me crazy too cause I do the same thing!
|
| Posted 10/11/08 4:57 PM |
| |
|
BabyBoy
is Skylar Elizabeth
Member since 5/05 4189 total posts
Name:
Tom
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
due dates can vary on accounts...
|
| Posted 10/11/08 5:17 PM |
| |
|
Mommy2Boys
My Boys!!!!
Member since 6/06 14437 total posts
Name:
C
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
I noticed errors on my food shopping bill... I never usually check it but last night the $$$ seemed way to high so I checked and they didnt give me the sale price on several items.
|
| Posted 10/11/08 5:36 PM |
| |
|
Sassyz75
Turning a new page
Member since 5/05 9731 total posts
Name:
Dina
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by BabyBoy
due dates can vary on accounts...
yes, they do vary- that is why I never, ever use automatic bill pay b/c CC companies are FAMOUS for changing billing cycles..
So i open every single bill and program the chase online bill pay each month for that specific bill when it is due..
so there is no excuse why all the sudden a CC bill is late when I see it leaving my account in time and hitting their account. It happened with Citibank AND BoA
|
| Posted 10/11/08 7:14 PM |
| |
|
HeatherRose
Life is Good :)
Member since 11/07 6605 total posts
Name:
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
at work I've had a lot of problems with verizon i have called literally 11 times telling them we canceled there service back in May and to close the account, and every month we get another bill
And DH's cell phone charged him for text messages and had dropped his text plan, and charged us for every single message, they refused to credit us. He also went over his minutes, but later we found out, they decreased his minutes and he didn't actually go over his minutes, again they refused to credit us. (its AT&T and we never asked for either the text plan, or the talking minutes to be decreased)
so far thats it, and hopefully thats all it will be.
|
| Posted 10/11/08 9:30 PM |
| |
|
Serendipity
Summer!
Member since 4/07 7631 total posts
Name:
PrayingWishingHopingALOT
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by Ali1
Posted by BRod-Cheng
I have the Verizon Fios 3 in one package for $99. For 3 months in a row the billed us for each srevice individually which increades our bill by about $30.
Each time I had to call to get it corrected.
Oh my god we just went through this too! We changed over to Verizon for the deal and then for three straight months they billed us a normal bill (without the deal) that was more then optimum. DH called each month and had to deal with it and they said they would fix the problem. And the next month it would be the same thing...finally after saying he would cancel and go back to optimum if this happened the following month....surprise, surprise....it was fixed.
OMG US TOO!!! We had the triple play package and for 2 months is a row (july and Aug) they charged us for each service, without the discount! So my bill was about $75 more. Unfortunately, the first month I just paid it thinking we rented a lot of movies or something, then the second month, my DH caught it (he scrutinizes everything....but thank god) and we called and they fixed it, but wont credit us for the month we didnt catch the mistake!@
Message edited 10/11/2008 9:32:48 PM.
|
| Posted 10/11/08 9:32 PM |
| |
|
Sassyz75
Turning a new page
Member since 5/05 9731 total posts
Name:
Dina
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
that is malakry...if they charged you more money the 1st month and you paid it... and they won't credit back, tell them that they are in breach of the contract and that you are going to cancel
you can also ask to speak with a customer satisfaction manager, way different than customer service.
I'd call back & get mean!
Message edited 10/11/2008 10:08:05 PM.
|
| Posted 10/11/08 10:07 PM |
| |
|
CAMCaps
Live Laugh Love Run
Member since 6/07 4922 total posts
Name:
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
While this has not been happening to me, it has been happening to my parents every month. My dad pays the bills online as well and his credit card company was like well it was paid on Monday, but we didn't post it until Thursday, so it is late.  If that is how they determine if you are late or not they can make it so everyone technically pays late.
Message edited 10/12/2008 8:40:32 AM.
|
| Posted 10/12/08 8:38 AM |
| |
|
KLSbear
LIF Adult
Member since 1/06 1908 total posts
Name:
Karen
|
Re: has anyone noticed problems on bills (i.e. credit card, cell phones) lately?
Posted by vmystique33
Yesssss !!! I always pay my kids insurance on time every month and they terminated one of my daughters insurance so now I will have to pay double to re-up it
You're not paying double, you're just paying the missed payment and the current payment.
|
| Posted 10/12/08 8:44 AM |
| |
|
