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HappyGirl
LIF Infant
Member since 2/08 78 total posts
Name:
Lisa
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Grrrr...BEHR'S Furniture Vent!!!
Okay...maybe it's just my "nesting", but I am so annoyed with Behr's right now. I ordered the furniture on June 25th, and it's still not in!!!
They told me some pieces were in - of course the ones I don't "really" need. I also know that I won't be using the crib right away, but I want the room done. I am going to be 38 week on Thursday!
I told them I was due in Sept  hoping it would "push" them along...but no such luck.
I guess I am just going to keep calling and asking...what else can I do???
Anyone else have this issue with Behr's? For those ladies who haven't ordered yet - my advice is to do it early!
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Posted 9/27/08 11:16 AM  |
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nicrae
He's here!
Member since 12/06 9289 total posts
Name:
Mommy
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Re: Grrrr...BEHR'S Furniture Vent!!!
I had a huge issue with Behr's to the point where I cancelled some of the pieces. I ordered the furniture in Sept and was told told it would be in Nov. They delivered my crib and dresser a week before the baby came at the END of January!!! The changing table never came so by March I cancelled the order and the hutch for the dresser came in April. I was soooo angry I was in tears on the phone with them and they said there was nothing they could do. I will not be ordering from them again!
Message edited 9/27/2008 11:54:21 AM.
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| Posted 9/27/08 11:54 AM |
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wannabemom
look who's freshly baked!
Member since 12/07 7364 total posts
Name:
aka marriedinportjeff
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Re: Grrrr...BEHR'S Furniture Vent!!!
Posted by niikki-8-18-06
I was soooo angry I was in tears on the phone with them and they said there was nothing they could do. I will not be ordering from them again!
this just occurred to me....
the problem with baby furniture places is that frequently people just need to buy from them ONCE... so they don't have to bother too much about retaining customers 
this was my conclusion about BRU and their registry policies... I know a lot of people who after the shower wouldn't do it again... but it's not that common to have more than one shower, so what do they care?
sigh. it sux being a consumer sometimes.
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| Posted 9/27/08 12:10 PM |
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HappyGirl
LIF Infant
Member since 2/08 78 total posts
Name:
Lisa
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Re: Grrrr...BEHR'S Furniture Vent!!!
Really good point...didn't think about that.
Well, at this point I'll just have to wait to speak to them on Monday. I'm just frustrated.
Thanks for letting me vent!!! 
niikki-8-18-06 - that is terrible!!! OMG.
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| Posted 9/27/08 1:02 PM |
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sydniesmom
LIF Adolescent
Member since 2/08 700 total posts
Name:
susan
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Re: Grrrr...BEHR'S Furniture Vent!!!
we ordered dd crib armouire and glider and her bedset from them in july and they said the order would take 12 wks-well 7 wks later they called to say its all in. my shower was last wk so the bedding was allready picked up. we r sched for the furniture to be delivred this mon. so we shall see i will post and let u know how it went. i am sorry to hear ur situation though. i can def understand ur anger.
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| Posted 9/27/08 1:28 PM |
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DanaRenee
Fitness Junkie!
Member since 6/06 6470 total posts
Name:
Dana
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Re: Grrrr...BEHR'S Furniture Vent!!!
I never had a problem. Keep in mind, they don't have control over what the manufacturer does either so its likely its not their fault. I've talked to John the manager there a few times and hes always been super accomodating.
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| Posted 9/27/08 2:43 PM |
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MommyAgain
lovemygermies
Member since 6/08 3195 total posts
Name:
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Re: Grrrr...BEHR'S Furniture Vent!!!
i love this store, and agree with the poster above me, they dont make the furniture ...the factory does...usually in order to get ANYWHERE you gotta complain to Munire, or Stanley directly..
i went in with my mother, then back with my DH, and NOTH times they told me to allow for 16 weeks for delivery "just in case"
i do agree though, its always the case that SOMEONE gets shafted..its usually me, so im gonna keep quiet till i have my furniture lol
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| Posted 9/27/08 6:26 PM |
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MrsFlatbread
Skinny jeans are in my future
Member since 6/06 10258 total posts
Name:
Baby Momma
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Re: Grrrr...BEHR'S Furniture Vent!!!
They were great with us and our furniture arrived 1 month before expected...but now they are waiting on us b/c the room is not finished yet!!
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| Posted 9/27/08 7:20 PM |
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HappyGirl
LIF Infant
Member since 2/08 78 total posts
Name:
Lisa
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Re: Grrrr...BEHR'S Furniture Vent!!!
Okay, so maybe there is hope. I am going to call on Monday and keep my fingers crossed! 
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| Posted 9/27/08 10:24 PM |
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autumn
Mommy to 2 divas
Member since 9/07 3389 total posts
Name:
Lisa
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Re: Grrrr...BEHR'S Furniture Vent!!!
hope everything works out.
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| Posted 9/28/08 12:31 AM |
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debsey75
My two best friends!
Member since 11/06 5879 total posts
Name:
Debbie
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Re: Grrrr...BEHR'S Furniture Vent!!!
My purchase with them last yr for DS's furniture was wonderful. No problems at all.
We ordered DD's furniture in June and gave an EDD of Sept 15. I still have no furniture here. I have called numerous times and on Friday they told me "it will be on the next truck down from Canada, call at the end of next week to check status"
It is annoying but I hope everything works out and I have the stuff within the next 2 weeks.
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| Posted 9/28/08 9:45 AM |
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Danamz
LIF Adult
Member since 6/06 1978 total posts
Name:
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Re: Grrrr...BEHR'S Furniture Vent!!!
Posted by wannabemom
Posted by niikki-8-18-06
I was soooo angry I was in tears on the phone with them and they said there was nothing they could do. I will not be ordering from them again!
this just occurred to me....
the problem with baby furniture places is that frequently people just need to buy from them ONCE... so they don't have to bother too much about retaining customers
this was my conclusion about BRU and their registry policies... I know a lot of people who after the shower wouldn't do it again... but it's not that common to have more than one shower, so what do they care?
sigh. it sux being a consumer sometimes.
Yeah but you would think that they would know that people would recommend them or not to other people based on their experience.
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| Posted 9/28/08 9:40 PM |
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wannabemom
look who's freshly baked!
Member since 12/07 7364 total posts
Name:
aka marriedinportjeff
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Re: Grrrr...BEHR'S Furniture Vent!!!
Posted by Danamz
Posted by wannabemom
Posted by niikki-8-18-06
I was soooo angry I was in tears on the phone with them and they said there was nothing they could do. I will not be ordering from them again!
this just occurred to me....
the problem with baby furniture places is that frequently people just need to buy from them ONCE... so they don't have to bother too much about retaining customers
this was my conclusion about BRU and their registry policies... I know a lot of people who after the shower wouldn't do it again... but it's not that common to have more than one shower, so what do they care?
sigh. it sux being a consumer sometimes.
Yeah but you would think that they would know that people would recommend them or not to other people based on their experience.
you'd THINK, but there are so many baby stores that have so many grumpy customers, yet their still popular becuase of some convenience factor.... so new couples are willing to overlook the rep and go there anyway.
the poster-child of that scenario is BRU IMO.... their return policy, and website and registry mismanagement is legendary, but their shops are everywhere so.... everyone (including me) registers there.... some walk away happy, and others are 
I've read that sooo many people have bought at Behr's... I presume there's a lot of stuff there that you just can't easily get elsewhere.... so it's a BRU-like situation
Message edited 9/28/2008 10:01:07 PM.
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| Posted 9/28/08 10:00 PM |
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HillW9608
Hello Summer!
Member since 5/08 5916 total posts
Name:
Hill
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Re: Grrrr...BEHR'S Furniture Vent!!!
We ordered all DD's furniture from there, I was worried that it wasnt going to make it in time (which wasnt a HUGE deal since she wouldnt be in the crib anyway)
It got here about 3 or 4 weeks before DD was born and it was perfect. It was late though, was supposed to be here in November and came in December. But it wasnt their fault, it comes from the manufacturer which sends out trucks when they have a full shipment.
I was the same way though, called every week lol, think it was just me being preggo and nutso  But we will definately be ordering from them again for baby #2!
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| Posted 9/28/08 10:50 PM |
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MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: Grrrr...BEHR'S Furniture Vent!!!
Posted by DanaRenee
I never had a problem. Keep in mind, they don't have control over what the manufacturer does either so its likely its not their fault. I've talked to John the manager there a few times and hes always been super accomodating.
ITA. most of the time they are relaying (all stores that deal with outside manufacturers, not just Behr's) what the manufacturer is telling them.
I only got my stuff early b/c someone else cancelled their crib and I only ordered my crib from them. I ordered from a company that is notoriously back ordered. so I left a HUGE window. If the other person did not cancel I would have gotten my crib 2 weeks before I had DS, and I ordered the furniture before my level II
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| Posted 9/29/08 12:36 PM |
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HappyGirl
LIF Infant
Member since 2/08 78 total posts
Name:
Lisa
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Re: Grrrr...BEHR'S Furniture Vent!!!
UPDATE!!! I called today and the furniture is in!!!
They were like - do you want to schedule delivery? YES!!! So it's scheduled to come on Wednesday. I'm psyched.
Now FULL nesting can begin 
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| Posted 9/29/08 1:23 PM |
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