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MrsFrizzle
<3
Member since 9/09 4628 total posts
Name:
Kristin
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Customer Service Vent
BIL asked me to call up the restaurant Cliff's Elbow Room because a gift certificate he had received from one of those radio promotions was expiring at the end of this month, him and SIL were planning to go this past weekend but she ended up in the hospital last week and is still there. I called the restaurant for him, explained the situation and asked if they would extend a courtesy to allow them to use the gift certificate once she came out of the hospital, even til the end of March. The woman (the manager) was so rude on the phone, said she didn't care SIL was in the hospital, it wasn't her problem they shouldn't have waited til last minute and she wouldn't do a thing for them and said she doesnt have to extend any courtesy for anyone.
I know she doesnt owe them anything, but seriously if I were a business owner I would say sure I'll tack on a month to it. I called the radio station it was purchased from and the woman was so nice and is trying to help us. I'm calling Cliff's again next week when the owner is back from vacation. I'm just so annoyed. 
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Posted 2/27/12 3:59 PM  |
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Michi
My Love
Member since 5/05 31600 total posts
Name:
M
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Re: Customer Service Vent
I am sorry they were so rude. I feel like customer service is nonexistent these days. I encounter rudeness almost every time I call anyplace about anything!!! I would def. call back and I would also post your experience on any outlet via the internet.
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| Posted 2/27/12 4:02 PM |
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ItsaJoya19
my cup runneth over
Member since 1/10 2949 total posts
Name:
E
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Re: Customer Service Vent
wow that's crazy I love the Elbow room! My parents have been going there forever. I can't believe they were so rude to you!
I hope the owner is more courteous to you when you call back 
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| Posted 2/27/12 4:04 PM |
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HoneyBadger
YourWorstNightmare.
Member since 10/06 15979 total posts
Name:
BahBahBlackJeep
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Re: Customer Service Vent
Yes, the woman didn't HAVE to extend any courtesy to your BIL and his wife, but gee whiz, they could have just as a smart biz move.
So rather than you sitting here posting how great they were, you're posting about how crappy they were instead.
Brilliant, on that woman's part. 
Message edited 2/27/2012 4:13:24 PM.
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| Posted 2/27/12 4:13 PM |
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nrthshgrl
It goes fast. Pay attention.
Member since 7/05 57538 total posts
Name:
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Re: Customer Service Vent
Way to get people to really want to go to your restaurant. Bad, bad customer service.
Leave a review here:
http://www.yelp.com/biz/cliffs-elbow-room-jamesport
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| Posted 2/27/12 5:28 PM |
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Mrs213
????????
Member since 2/09 18986 total posts
Name:
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Re: Customer Service Vent
I was thinking of going there this weekend but this leaves a sour taste in my mouth
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| Posted 2/27/12 7:13 PM |
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