chase

this is a little off-topic, but i didn't know how to get info on this question: anyone do their banking with chase and able to give feedback about how they like dealing with them? we're annoyed with bank of america and thinking of switching our checking over. we use the online bill pay, so i'm curious if anyone has used that system with chase and can speak to how efficient, user-friendly and timely it is? how's the customer service? what's the lag time on deposits? how long does it take for transactions to appear in the online system? any info would be much appreciated. TIA :)

Re: chase

we just switched to chase yesterday after being annoyed with BoA too! so many fees!

Re: chase

I have used chase for years and love it. I do everything online

Re: chase

I had WaMu and now have Chase due to the buy out. I HATE Chase and can't wait to get away from them.

We have a HELOC with them, and they pulled away the available credit, and took over 2 weeks to tell us they were cutting the credit. During that time we had written a check for renovations we were in the midst of and they wouldn't honor the check. Thankfully we have a good relationship with the person that was doing the work, but it really put me in an embarrassing position. On top of it, Chase had incorrect info on our home (wrong balance due on the primary mortgage, totally inaccurate valuation on the house, etc.) which is why the pulled the credit. Calls to CS were totally ineffective. The only thing they were able to say is "we're really sorry - someone will get back to you in 10 - 14 days". They told me to fax the correct info over to them and wait for a call back. After a couple of weeks of calls they finally admitted their mistake and corrected it, but I don't trust them. As soon as I can get the HELOC paid off and closed without fees I will be leaving Chase. Got to www.Chasesuck$.com (replace the $ with an "s" for the actual website) if you want to see a lot ot other problems people have had.

Specific to your questions, their on-line bill paying is OK, but I do see that they have "pending" on debit card purchases that used to be immediate with WaMu. They also took away the free overdraft transfer that WaMu offered. If our checking was overdrawn, WaMu would transfer cash from savings at no charge. Chase charges for that service.

Re: chase

Chase sux as they have ****** me off on a number of occasions. I personally wouldn't use them.

If you are looking for a new bank, try Capital One. They are doing a lot of work building their presence on Long Island (adding lots of branches).

Their 1.60% savings account is very good too!