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TRU issue
I went yesterday to pick up my layaway. My balance was $111.19, I gave the cashier $150.19. I also had a coupon which she said she could take but would need to do a return and then re purchase. Ok, no problem. I also ended up getting $12 back after the return somehow. The store was packed and the cashier was also the assistant manager and she was being called left and right. standing next to me was an incredibly rude woman complaining about training wheels. It was very chaotic and the manager was very busy. So we leave and this morning I realized I never got my $39 back from the original transaction to pay off the layaway. I called and the manager i spoke with said they would have to review camera footage. I called at 8am, when should I call back?? Has this ever happened to anyone else? Did you get your money?
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Posted 12/9/13 1:32 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
BargainMama
LIF Adult
Member since 5/09 15660 total posts
Name:
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TRU issue
I would call again. I had this happen at Walmart...they didn't give me my cash back I selected to receive at the register. I was told they had to pull the tapes to see if she handed it to me. Needless to say, no one called me back. I had to call 3 times before it was resolved (took two weeks!)
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| Posted 12/9/13 1:35 PM |
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MrsT809
LIF Adult
Member since 9/09 12167 total posts
Name:
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TRU issue
That's awful! I don't know how long I would wait, but shouldn't they also check their drawers at the end of each day? I would ask about that since they should have an extra $39.
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| Posted 12/9/13 1:37 PM |
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dianadrw
LIF Adult
Member since 5/06 2092 total posts
Name:
Me
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TRU issue
I agree with the other posters. They should already know if they had an overage from yesterday. If they did there is no need for them to check cameras. I would call back now or I'd call corporate.
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| Posted 12/9/13 2:56 PM |
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Strawberry2468
It's summatime
Member since 3/09 4739 total posts
Name:
Christine
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Re: TRU issue
Posted by dianadrw
I agree with the other posters. They should already know if they had an overage from yesterday. If they did there is no need for them to check cameras. I would call back now or I'd call corporate.
That's if they weren't over and pocketed it. I'd keep calling and go down there if I could.
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| Posted 12/9/13 3:01 PM |
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TRU issue
Ugh, i keep calling and it just rings and rings.
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| Posted 12/9/13 5:17 PM |
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dianadrw
LIF Adult
Member since 5/06 2092 total posts
Name:
Me
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Re: TRU issue
Posted by Strawberry2468
Posted by dianadrw
I agree with the other posters. They should already know if they had an overage from yesterday. If they did there is no need for them to check cameras. I would call back now or I'd call corporate.
That's if they weren't over and pocketed it. I'd keep calling and go down there if I could.
That thought did cross my mind.
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| Posted 12/9/13 5:58 PM |
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TRU issue
So, after 3 days, I finally got an answer after calling a lot. The tape was inconclusive. LOL. So instead of cash, I will be getting $40 in gift cards. Which is fine with me, I need stuff from there anyways. i am just happy it was rectified.
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| Posted 12/11/13 10:27 PM |
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Strawberry2468
It's summatime
Member since 3/09 4739 total posts
Name:
Christine
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Re: TRU issue
Posted by myboysmyheart
So, after 3 days, I finally got an answer after calling a lot. The tape was inconclusive. LOL. So instead of cash, I will be getting $40 in gift cards. Which is fine with me, I need stuff from there anyways. i am just happy it was rectified.
Good to hear!!
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| Posted 12/11/13 11:12 PM |
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gina409
TWINS!
Member since 12/09 27635 total posts
Name:
g
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Re: TRU issue
Posted by myboysmyheart
So, after 3 days, I finally got an answer after calling a lot. The tape was inconclusive. LOL. So instead of cash, I will be getting $40 in gift cards. Which is fine with me, I need stuff from there anyways. i am just happy it was rectified.
Glad it worked out!
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| Posted 12/12/13 12:49 AM |
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