Macy's Returns?

I've made three purchases on macys.com w/my macy's card, and ended up having to return parts of my order. Instead of refunding my card, they've been sending me gift cards in the mail.....

Why are they doing that?????

Re: Macy's Returns?

Very odd. Did you return the items by mail or in-store? I would bring your return receipt and gift cards to the store and tell them that you want your card credited.

Re: Macy's Returns?

i've never heard of them doing this! i order from macys all the time both in store and online and when i return something, especially if i bought it online, i just bring my receipt (you don't need it if you bought it on your Macys credit card) and they refund the money right onto my card.

I would def call customer service and ask them about this.

Re: Macy's Returns?

I have no idea but i always take my returns to the store because they usually charge you for the return shipping. I've always gotten the refund back on my card.

Re: Macy's Returns?

I purchased online, and I ship back the returns...it was NEVER like this...I just don't understand.

I'm going to give a call to customer service; will keep everyone posted!