Verizon Vent and Rant *Update*

Warning - I don't remember exact conversations or call dates so I'm approximating this with my memory of 2 years ago.

We got Verizon in 2006. We were happy with the service.. no issues. In Feb. 2008 we got an offer we couldn't refuse to come back to Cablevision so we made the jump. Cancelled Verizon and went on our merry way. We got a bill in March - called Verizon and they explained that it was just a cross in the wires - ignore it and they'll correct it. in April we got another bill. We called Verizon - they apologized and assured us it was an error. In May we got another bill and they STILL hadn't picked up our equipment. They apologized again, scheduled another date to pick up equipment. In June we got another bill and they missed the equipment pickup. We called - they apologized and a man came and picked up our equipment the next day. In July - we got ANOTHER bill. We called and they said it was all because of the equipment error - the bill would be fixed. In AUGUST we got yet another bill. I call again, they assure me it's corrected. I ask for proof, they say they will send it. In September - I get a refund check from Verizon for $120 dollars or some odd amount. I am thrilled. I call to thank them. In October.. I get ANOTHER BILL! I call - they apologize BUT I owe them $60 for some interim service in February. I am so tired of the ish that I just pay it. No more bills.

Now - I have no brand loyalty - so when Cablevision bumped our bill up in May, we decide to call Verizon again. Rob called yesterday and he was told that WE OWE THEM MONEY! Are you KIDDING ME?

I have been on the phone since 8:20 (got hung up on once). They are looking through my account and trying to get approval to 'credit me' for a bill of OVER $400 dollars!!!

I haven't gotten any notices from Verizon (outside of solicitation to rejoin them) - I haven't received any bills. I am SOOO frustrated I just want to cry.

I should mention that my friend Mara had almost the exact same thing happen to her with Verizon an my friend Deb had something similar.

Moral of the story - if you are with Verizon do not EVER switch because your life (and your credit) will become a friggin' NIGHTMARE.

UPDATE: They called me back last night and were full of apologies. They will be making another adjustment and will send me a letter confirming. Let's hope this one sticks!!

Message edited 6/9/2010 1:42:58 AM.

Re: Verizon Vent and Rant

Sorry you are going thru this.
I've heard the horror stories (now I can add yours to the list) and that's the main reason I stay with Time Warner, even though they aren't the best either.

Re: Verizon Vent and Rant

We had verizon for two days before we switched back to Cablevision. With the way things were with their service, I wont be suprised if this happens to me too. Great