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spinoff to spinoff to spinoff to tipping
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melbalalala
Little Lady
Member since 5/07 5015 total posts
Name:
Melissa
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Re: spinoff to spinoff to spinoff to tipping
Great service is..
Providing refills before they are asked for.
Getting all special requests right.
WRITING DOWN the orders and not trying to impress us with your memory.
No trying to upsell us on stuff....
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Posted 2/19/08 9:15 AM  |
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lvdolphins
My Loves!
Member since 5/05 46292 total posts
Name:
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Re: spinoff to spinoff to spinoff to tipping
We are pretty easy going. What we do expect is:
- After we are seated, introduce yourself. I honeslty do like it when our server says "Hi I am xxxx and I will be your server"..this way, if we need something and you are not around we can ask someone else to get you. I just think it's nice to introduce yourself.
Also, at this time ask if we'd like to start out with a drink.
- Through out the meal, keep checking our glasses. Never let a glass sit empty. Always ask if you'd like a refill.
- Know the menu well.
- Make sure the food is hot when served.
-When we are paying the bill, say "I will be right back with your change". NOT "Do you need change".
- My biggest pet peeve..I do appreciate being asked how everything is, but, PLEASE don't come over to me when you see I just took a bite and now have food in my mouth. I always get so  ..I can't answer you, I just nod and feel I am being rude on my part.
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| Posted 2/19/08 9:17 AM |
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headoverheels
s'il vous plaît
Member since 6/07 42079 total posts
Name:
LB
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Re: spinoff to spinoff to spinoff to tipping
Posted by BunnyBaby
Posted by headoverheels
Posted by BunnyBaby
Posted by carolinep24
backflips and magic tricks..
otherwise... forget your f*ckin tip
real nice.
she's obviously kidding. take it easy.
Oh course I knew that.. I was too!!
well fine then 
we need audio so we can hear people's tones!!!  
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| Posted 2/19/08 9:23 AM |
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Re: spinoff to spinoff to spinoff to tipping
Posted by mzsocialworker1
Posted by XFINALLYX
because you would know that there are certain types of people that servers hate. and don't go thinking i'm talking about people of different race than myself. I'm talking about trashy people that come in and try to get stuff for free, treat servers badly, and don't know how to behave in restaurants. these are the same people that have you running 100 times in 10 minutes for something they could've told you all at once and in the end don't tip you anyway. the people I was talking about in the other post were completely trashy, raunchy (the weird woman was saying she was vegetarian so I was trying to help her out on some dishes, takes half an hour to decide she wants something we're out of, takes another 20 minutes to decide on salmon. She then tells me that she's starting to like fish again, then her old disgusting husband says "she sure does love fish" and winks. that's crude and just horrific to say to a stranger. these people were in their like late 50's mind you.
but there you go, that's my explanation of "certain types" of people.
I'm not trying to minimize what you are saying, but in any job, you are going to run across people like this.
I don't think it's fair to say "you wouldn't understand or only if you've been a waitress past college you'd understand".
I've been working in the human services field for 10 years. There are some clients and their families that I despise working with. I think some of them are just plain mean, manipulative and in many cases, trying to get over on the system.
However, I still have to hold a professional line, and treat them the same as the clients I adore.
Not that that is easy---at all---but wherever you go and whatever you do, you are going to be dealing with the general public, who very often S.U.C.K.
I think some of the posts on here were harsh and unnecessary, but I still don't think there is anything wrong with being offered feedback for self-reflection.
NO ONE IS PERFECT. AT ANY JOB. That's why feedback is always offered to help us do better.
ETA: Not always, but more times than not, we always have a choice to do what we do for a living. I know people hate hearing this, but if the bad outweighs the good, then yes, you probably should leave.
It's only a matter of time before you start taking your bitterness on a bad customer or two out on others, your coworkers, your husband, etc. etc. (if it hasn't already happened).
Hey - I said something similar in the original thread!!!   
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| Posted 2/19/08 9:36 AM |
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kahlua716
3 Girls for Me!
Member since 8/07 12475 total posts
Name:
Keri
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Re: spinoff to spinoff to spinoff to tipping
Posted by CAMCaps
Good service
1. Shortly after being seated, server pleasantly greets us and asks if we would like to order drinks/appetizers
2. Server brings over drinks and asks for order.
3. If drinks are running low, server asks if we would like more drinks At this point, extra napkins are nice as well
4. After meal is brought out, server asks us if everything is okay (preferably when I have not just taken a huge bite of food so I can not respond), brings over additional drinks if applicable.
5. Comes over again when everyone looks to be almost done and ask if we want anything else.
While I realize there are bus boys, please do not let the plates pile up . . . this bothers me, especially since my family usually piles the dirty dishes together for easier removal and I hate when they are still on the table when I am eating my meal.
Exactly!! And most importantly- SMILE! If you make a few mistakes- but you are still friendly- I will still leave a good tip. If you have an attitude- even if the service is good- it will effect your tip.
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| Posted 2/19/08 9:37 AM |
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leighdvm
My golden boys!
Member since 3/06 4419 total posts
Name:
Michele
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Re: spinoff to spinoff to spinoff to tipping
Mentioned above, but a huge pet peeve is when the appetizer or entree is brought out like ONE MINUTE after the salad. I cannot stand feeling rushed....
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| Posted 2/19/08 9:38 AM |
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kahlua716
3 Girls for Me!
Member since 8/07 12475 total posts
Name:
Keri
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Re: spinoff to spinoff to spinoff to tipping
Posted by DirtyBlonde
Posted by carolinep24
backflips and magic tricks..
otherwise... forget your f*ckin tip
Posted by DebG
i tip solely on looks, is that bad?
Nope, I do it, too
Not to hijack- but there have been studies done that show that more attractive people received better tips. 
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| Posted 2/19/08 9:41 AM |
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DRMom
Two in Blue
Member since 5/05 20223 total posts
Name:
Melissa
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Re: spinoff to spinoff to spinoff to tipping
Posted by Kara
Posted by XFINALLYX
what to you is good service?
Being polite / friendly and having a good attitude always.
Checking in soon after we sit down to ask if we'd like drinks and/or appetizers.
Bringing the drinks right away and asking if we're ready to order.
Being polite if we are NOT ready to order. NOT disappearing if we aren't ready to order and checking back in 5 minutes later.
Asking if we'd like more to drink when drinks get low.
Clearly and promptly communicating any delays from the kitchen. (On more than one occasion, I've tipped above what I normally would even though kitchen service was slow -- b/c the server handled the situation tactfully and communicated clearly...)
Checking orders to make sure they are right before bringing them out. I don't think asking for a few "special" things (no cheese, extra BBQ on the side, etc.) is unreasonable -- so I expect them to be correct.
Bringing dishes out at the same time - so the table doesn't have to wait for one or two people to get served after their plates come.
Timing the order so that entrees don't come out before we're done with the appetizers.
Making sure all finished plates, etc. are taken away, BUT -- not clearing 1 or 2 dinner plates if other people are still eating. (This irks me...)
Coming back about 5 minutes after we get our food to make sure everything is okay and see if we need anything. (Coming back 30 seconds after we're served isn't better service - it's worse. I haven't even had a chance to take a bite yet. This happens all the time...)
Checking in at least one more time during the meal to see if we need anything and always keeping an eye on the drinks.
Keeping an eye on when we are finished and not making us sit there for 15 minutes without having the plates cleared or asking if we'd like anything else.
I don't want to have to ask more than once for something. If I ask for more BBQ sauce, for example, I shouldn't have to ask 3 times and wait 20 minutes for it.
Bringing the check promptly, coming to take payment promptly, and promptly bringing the receipt back.
Saying thank you when bringing the check, picking up the check, and leaving the receipt / change.
ETA -- That said, I think good service is an overall thing. I'm not going to say "I'm not tipping as much b/c she came back too soon after we got our food" or "she took DH's plate away while I was still eating!" I think the most important thing is having a good attitude and being attentive. It's a huge pet peeve of mine when the server disappears...
I agree! I just want to add for any "corporate" type restaurant they may have standards of service. For instance:
Greet and take drink order within 3 minutes-so anyone feels they are being rushed or whatever-it may be a standard the restaurant has.
Don't ask would you like change(I never did this)
Not really related, but we used to have a sign in the kitchen that said, "The Answer is Yes, Whats the Question?" This applies to people that want things on the side, extra this or that. A lot of tiems it is the CHEF's who have issue with this not the server.
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| Posted 2/19/08 9:59 AM |
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| Pages: 1 [2] |
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