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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Ever have this happen to you?
I went to King Kullen last night around 8:30pm. I bought an item that had a save $1 now coupon attached. The cashier looked at the coupon and said it was expired. I said, it was attached to this product that is on your shelf. Still wouldn't honor it. I went to the courtesy desk...they wouldn't honor it. I asked to speak to a manager and she said there was no manager on.
Took my name and number..
I gave it the 2 minutes it deserved and moved on, bought the item and went home.
Is it worth a call or letter?
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Posted 1/14/08 12:51 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: Ever have this happen to you?
YES. Not for the dollar, but the principle!
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| Posted 1/14/08 12:55 PM |
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nylisa
My Children
Member since 5/05 7905 total posts
Name:
MaMa
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Re: Ever have this happen to you?
I would call the main office of King Kullen.
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| Posted 1/14/08 12:55 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Ever have this happen to you?
Posted by bicosi
YES. Not for the dollar, but the principle!
yeah, I know..it really bugged me yesterday..
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| Posted 1/14/08 12:56 PM |
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MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: Ever have this happen to you?
Posted by nylisa
I would call the main office of King Kullen.
I would also call the manufacturer of the item. If they placed a sticker on an item with an expiration date past the coupon date it is their fault too.
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| Posted 1/14/08 12:57 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Ever have this happen to you?
Posted by MsMBV
Posted by nylisa
I would call the main office of King Kullen.
I would also call the manufacturer of the item. If they placed a sticker on an item with an expiration date past the coupon date it is their fault too.
and they will tell me it's the responsibility of the store to take that off the shelves?
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| Posted 1/14/08 12:59 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Ever have this happen to you?
oh get this...I'm looking at the coupon more closely...it's only redeemable in Canada.
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| Posted 1/14/08 1:01 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Ever have this happen to you?
The manufacturer is sending me a new coupon. A lot of good it does me for this purchase but for the next it will be ok.
I'm still calling the store.
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| Posted 1/14/08 1:07 PM |
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MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: Ever have this happen to you?
Posted by Blu-ize
Posted by MsMBV
Posted by nylisa
I would call the main office of King Kullen.
I would also call the manufacturer of the item. If they placed a sticker on an item with an expiration date past the coupon date it is their fault too.
and they will tell me it's the responsibility of the store to take that off the shelves?
If the item itself had not expired, then it is not the store's responsibility.
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| Posted 1/14/08 1:14 PM |
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MsMBV
:P
Member since 5/05 28602 total posts
Name:
Me
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Re: Ever have this happen to you?
Posted by Blu-ize
oh get this...I'm looking at the coupon more closely...it's only redeemable in Canada.
oy
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| Posted 1/14/08 1:14 PM |
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watersdeb04
Back to school is here
Member since 12/07 1052 total posts
Name:
Deb
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Re: Ever have this happen to you?
It doesn't matter. The customer is always right.
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| Posted 1/14/08 3:16 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Ever have this happen to you?
Posted by watersdeb04
It doesn't matter. The customer is always right.
not last night
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| Posted 1/14/08 3:21 PM |
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FelAndJon
needs to update her avatar pic
Member since 6/05 10212 total posts
Name:
Felice (aka LuckyBride2004)
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Re: Ever have this happen to you?
No manager on duty? There should have at least been a supervisor! I would mentioned that too when you call the main office.
Like a PP said, it isn't the $1, it is the priciple 
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| Posted 1/14/08 3:42 PM |
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lvdolphins
My Loves!
Member since 5/05 46292 total posts
Name:
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Re: Ever have this happen to you?
Posted by FelAndJon
No manager on duty? There should have at least been a supervisor! I would mentioned that too when you call the main office.
Like a PP said, it isn't the $1, it is the priciple
ITA
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| Posted 1/14/08 5:52 PM |
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: Ever have this happen to you?
same thing happened to me at Waldbaums
it was like I was trying to pull one over on them!
then she accused me of trying to steal DVDs
they have a machine in the lobby that rents them for $1 - which is where I got them from!
I called the manager- we had a nice talk
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| Posted 1/14/08 6:55 PM |
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LightUpOurLife
Totally in love
Member since 8/06 12785 total posts
Name:
Bonnie-Jean
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Re: Ever have this happen to you?
Posted by watersdeb04
It doesn't matter. The customer is always right.
I TOTALLY DISAGREE!!!!! Not with Blu-Ize or you, just this statement. Work one day in retail and you will find that no, the customer isn't always right!
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| Posted 1/14/08 7:33 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: Ever have this happen to you?
Posted by BJandDan
Posted by watersdeb04
It doesn't matter. The customer is always right.
I TOTALLY DISAGREE!!!!! Not with Blu-Ize or you, just this statement. Work one day in retail and you will find that no, the customer isn't always right!
I've worked in retail. A lot of what I do now is like retail. And for $1 I would make the customer happy. I've done this where THOUSANDS of dollars were in play.
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| Posted 1/15/08 2:13 PM |
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LInative
LIF Adult
Member since 11/05 1977 total posts
Name:
Cassie
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Re: Ever have this happen to you?
Retailers NEED repeat customers in order to survive and thrive in a highly competitive environment. Customer satisfaction is key to repeat business hence the term the customer is always right. They might NOT be "right" - but if you want their next purchase in your store/website/insert purchasing vehicle here, you should probably let them think so.
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| Posted 1/15/08 2:17 PM |
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pinkandblue
Our family is complete, maybe
Member since 9/05 32436 total posts
Name:
Stephanie
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Re: Ever have this happen to you?
Posted by BJandDan
Posted by watersdeb04
It doesn't matter. The customer is always right.
I TOTALLY DISAGREE!!!!! Not with Blu-Ize or you, just this statement. Work one day in retail and you will find that no, the customer isn't always right!
I agree, the customer is NOT always right, I hate that saying
not speaking about the op, but in general
I have worked in retail, NOT FUN
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| Posted 1/15/08 2:52 PM |
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HeathKernandez
Our Ron is an awesome Ron
Member since 4/07 9091 total posts
Name:
baby fish mouth
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Re: Ever have this happen to you?
Posted by bicosi
YES. Not for the dollar, but the principle!
AGREED.
sometimes I feel cheap when I argue iver a dollar... but COME ON... these things add up!
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| Posted 1/15/08 2:55 PM |
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HeathKernandez
Our Ron is an awesome Ron
Member since 4/07 9091 total posts
Name:
baby fish mouth
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Re: Ever have this happen to you?
Message edited 1/15/2008 2:59:27 PM.
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| Posted 1/15/08 2:56 PM |
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Lisa
I'm a PANK!!!
Member since 5/05 22334 total posts
Name:
Professional Aunts No Kids
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Re: Ever have this happen to you?
I never heard of a supermarket that didnt have a manager on duty. That was a BS line...I would have gone right to the Curtesy desk and spoken to someone....
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| Posted 1/15/08 3:01 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Ever have this happen to you?
Posted by Lisa
I never heard of a supermarket that didnt have a manager on duty. That was a BS line...I would have gone right to the Curtesy desk and spoken to someone....
I did and that's who told me there was no manager.. nice..
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| Posted 1/15/08 3:15 PM |
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watersdeb04
Back to school is here
Member since 12/07 1052 total posts
Name:
Deb
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Re: Ever have this happen to you?
Posted by JenniferEver
Posted by BJandDan
Posted by watersdeb04
It doesn't matter. The customer is always right.
I TOTALLY DISAGREE!!!!! Not with Blu-Ize or you, just this statement. Work one day in retail and you will find that no, the customer isn't always right!
I've worked in retail. A lot of what I do now is like retail. And for $1 I would make the customer happy. I've done this where THOUSANDS of dollars were in play.
I've worked in retail also and tiried to do whatever I could to make an irate customer happy.
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| Posted 1/15/08 3:21 PM |
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