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~Melissa~
Member since 5/06 1462 total posts
Name:
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How long is too long to be put on hold?
My daughter is sick so I just called her pediatrician to make an appt. for today. An automated service answers the phone and puts you on hold until someone can pick up. I timed it, and was on hold for 11 minutes. Is that too long? I'm wondering if I should complain to my doctor (it's his practice)...
Last year, my daughter had a horrible accident and after calling 911 I decided to call my pediatrician as well to let him know what was going on. I was on hold for about 15 minutes before hanging up.  I was livid by the time I got to his office and he (my doc) was beyond furious that no one answered. He lectured his staff in front of me. 
ETA: maybe I am overreacting?
 But 11 minutes feels like an eternity, ya know?
Message edited 11/15/2007 11:08:43 AM.
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Posted 11/15/07 11:04 AM  |
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JennZ
MY LIFE!!
Member since 8/05 25463 total posts
Name:
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Re: How long is too long to be put on hold?
I think anything longer then 5 min is too much.
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| Posted 11/15/07 11:07 AM |
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Stefanie
♥
Member since 5/05 23599 total posts
Name:
Stefanie
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Re: How long is too long to be put on hold?
Posted by JennZ
I think anything longer then 5 min is too much.
I agree
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| Posted 11/15/07 11:09 AM |
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headoverheels
s'il vous plaît
Member since 6/07 42079 total posts
Name:
LB
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Re: How long is too long to be put on hold?
for a doctor's office, anything longer than 3 or 4 minutes is too much. ESPECIALLY a pediatrician's office.
for other businesses, like credit cards, i understand long waits.
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| Posted 11/15/07 11:11 AM |
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diva7531
My Peanut
Member since 2/07 5199 total posts
Name:
Ryan 3 boys EDD 11/6!
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Re: How long is too long to be put on hold?
I used to use a big peds practice and had the same problem, it is too long to be on hold. It means they are under staffed to field all the calls coming into the office. To me it is unacceptable. I would mention it, especially if it bothered him so much last time. He won't about the issue till someone brings it up to him.
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| Posted 11/15/07 11:12 AM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: How long is too long to be put on hold?
2-3 minutes tops. I refuse to hang on and I call back. I am a PIA.
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| Posted 11/15/07 11:20 AM |
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Akajt98
Sooo Excited
Member since 6/06 2252 total posts
Name:
Jill
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Re: How long is too long to be put on hold?
Posted by Stefanie
Posted by JennZ
I think anything longer then 5 min is too much.
I agree
For a doctors office ITA!
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| Posted 11/15/07 11:44 AM |
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~Melissa~
Member since 5/06 1462 total posts
Name:
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Re: How long is too long to be put on hold?
I'm glad that I wasn't overreacting.  Thanks!!
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| Posted 11/15/07 1:47 PM |
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Kara
Now Zagat Rated!
Member since 3/07 13217 total posts
Name:
They call me "Tater Salad"
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Re: How long is too long to be put on hold?
I don't think you're overreacting at all. I think that's awful. Not only would I complain to the doctor, I'd let him know it's NOT the first time it's happened. I'd also let him know that you'll have to find another practice if it becomes an ongoing problem.
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| Posted 11/15/07 2:37 PM |
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