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nov04libride
big brother <3
Member since 5/05 14672 total posts
Name:
Me
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Did anyone get a response from Target re: Britax?
I emailed them last week at the email they gave, but got no response....
Did anyone get an email response? What's the next step of the email is ignored?
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Posted 11/24/08 10:02 AM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Rycois
Blessed with 2blue/2pink
Member since 12/05 13341 total posts
Name:
J
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Re: Did anyone get a response from Target re: Britax?
I sent the same e-mail twice and still no response.
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| Posted 11/24/08 10:03 AM |
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EmmaNick
*
Member since 12/06 16001 total posts
Name:
*
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Re: Did anyone get a response from Target re: Britax?
The next step is to move on. Unless they charged you a price higher than on your confirmation, there is nothing you can do. Pricing errors have been around as long as the internet.
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| Posted 11/24/08 10:04 AM |
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KristinasMama
How did she turn 2 so quickly?
Member since 10/07 8257 total posts
Name:
Blessed Mama of Kristina Elena
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Re: Did anyone get a response from Target re: Britax?
I spoke with the attorney that I work for and she told me that she's almost positive that what they did isn't legal.
She told me to go the route of Department of Consumer affairs, so that's what I'm doing.
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| Posted 11/24/08 10:07 AM |
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nov04libride
big brother <3
Member since 5/05 14672 total posts
Name:
Me
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Re: Did anyone get a response from Target re: Britax?
Posted by Summerrluvv
The next step is to move on. Unless they charged you a price higher than on your confirmation, there is nothing you can do. Pricing errors have been around as long as the internet.
Normally, I would agree with you, but since they did honor the price for some people who did receive the seat, I think there is an argument that it should be honored for all who purchased the seat.
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| Posted 11/24/08 10:09 AM |
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Jazzyt
My Girl!!!
Member since 8/07 2977 total posts
Name:
Giselle
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Re: Did anyone get a response from Target re: Britax?
Nothing I sent them an email that some were honored and I have not heard anything
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| Posted 11/24/08 10:20 AM |
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Sassyz75
Turning a new page
Member since 5/05 9731 total posts
Name:
Dina
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Re: Did anyone get a response from Target re: Britax?
I've gotten emails that basically say "too bad"
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| Posted 11/24/08 10:21 AM |
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CookiePuss
Cake from Outer Space!
Member since 5/05 14021 total posts
Name:
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Re: Did anyone get a response from Target re: Britax?
Posted by Sassyz75
I've gotten emails that basically say "too bad"
Me too. Sorry, but we can do nothing for you but please continue shopping with us.
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| Posted 11/24/08 10:28 AM |
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lovemy2boys
LIF Adult
Member since 10/07 3915 total posts
Name:
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Re: Did anyone get a response from Target re: Britax?
Posted by Jazzyt
Nothing I sent them an email that some were honored and I have not heard anything
same here
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| Posted 11/24/08 10:29 AM |
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steph4777
**************
Member since 5/05 11726 total posts
Name:
Stephanie
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Re: Did anyone get a response from Target re: Britax?
Posted by shamrock124
Posted by Sassyz75
I've gotten emails that basically say "too bad"
Me too. Sorry, but we can do nothing for you but please continue shopping with us.
Same here
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| Posted 11/24/08 11:38 AM |
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KristinasMama
How did she turn 2 so quickly?
Member since 10/07 8257 total posts
Name:
Blessed Mama of Kristina Elena
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Re: Did anyone get a response from Target re: Britax?
Here is the letter that I sent to them:
Date
Your Name
Your Address
City, State Zip Code
Account Number (if applicable)
Your Phone Number
Name of Contact Person (if available)
Title (if available)
Company Name
Consumer Complaint Division (if no contact person)
Mailing Address
City, State, Zip Code
Dear (Contact Person),
On (date), I (purchased, leased, rented, or had repaired) a (name of the product, serial or model number or service performed) at (location, date, and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem; for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate (state the specific action you want – money back, credit on bank card, exchange, etc.).
I look forward to your reply and a resolution to my problem I will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the address or phone shown above.
Sincerely,
(Your signature and printed name)
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| Posted 11/24/08 2:28 PM |
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ready2go
LIF Adult
Member since 1/08 2379 total posts
Name:
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Re: Did anyone get a response from Target re: Britax?
I emailed and spoke with a representative...nothing was accomplished and I haven't heard a word from them.
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| Posted 11/24/08 2:50 PM |
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sometimesmommy
Always in my heart.....
Member since 11/06 6686 total posts
Name:
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Re: Did anyone get a response from Target re: Britax?
I doubt anything will come out of it. They have their policy on the website and acted within reason. What happend was that some of the orders made it through processing before the pricing error was realized and as soon as the error was causght subsequent orders were cancelled.
Target acted based on their posted policy as unfortunate as it is. They may send out a GC or something for the inconvenience if customers are lucky but I doubt it.
ETA: I do beleive they should at least respond to their customers--it is thier customer after all.
Message edited 11/24/2008 3:08:04 PM.
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| Posted 11/24/08 3:07 PM |
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