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Bxgell2
Perfection
Member since 5/05 16438 total posts
Name:
Beth
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What to do? Demand more, or accept the offer?
I'm going to try to make a long story short here 
We went to Florida for vacation and came back Tuesday. We were scheduled for a layover in Charlotte, arriving at the airport at 5pm, scheduled to depart to Philadelphia at 6pm. When we arrived in Charlotte we received email and phone notification that our flight was delayed until 7:45pm. Not so bad if we were traveling alone, but we were traveling with Alex (4.5 years old) and Yael (9 months old).
So we get dinner and walk over to the gate only to find out that the notifications we recieved, and which, by the way, were also displayed on the monitors in the airport, were WRONG and the flight left as scheduled at 6pm.
I went to customer service and they put us on the 8pm flight, which was delayed another hour. All in all, I got home at 12:30am instead of 7:30pm. All they offered at the time was three $10 meal vouchers, after we already had dinner, waiting for a flight that was never delayed!
So I sent an email to customer service today and they offered me three $50 vouchers for future travels. Mind you, I used 40,000 miles for two of the tix, and spent about $400 for a third ticket and fees.
Should I accept it, or demand to speak to a supervisor and ask for more compensation considering it was their mistake?
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Posted 4/15/10 2:33 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
Pray4Baby2010
<3 Cutest Giants Fan
Member since 10/09 5796 total posts
Name:
MB
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Re: What to do? Demand more, or accept the offer?
Sorry that you had to be inconvenienced like that- I cant even imagine having two kids and having to go through all that 
Honestly if it were me, I would keep pushing it- I would bet they offer you more- the airline business is too competitive and what happened was no question their fault- definitely talk to a supervisor and see what they can offer- it doesnt hurt to try.
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| Posted 4/15/10 2:37 PM |
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Katareen
5,000 Posts!
Member since 4/10 7179 total posts
Name:
Katherine
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Re: What to do? Demand more, or accept the offer?
I agree--I'd push for a bit more. It was a stupid mistake, entirely their fault, and how do they know you weren't trying to make it home for something important? $150 would not make up for that.
The only bright side is that it happened on your way home and didn't ruin your vacation!!
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| Posted 4/15/10 2:46 PM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: What to do? Demand more, or accept the offer?
Since it was their mistake, I would push for more.
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| Posted 4/15/10 2:55 PM |
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Finally1108
My two boys
Member since 12/08 3541 total posts
Name:
Angela
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Re: What to do? Demand more, or accept the offer?
def. push for more! i can totally see you winning that battle. that was uncalled for that they sent you the wrong notification!
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| Posted 4/15/10 2:57 PM |
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EricaAlt
LIF Adult
Member since 7/08 22665 total posts
Name:
Erica
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Re: What to do? Demand more, or accept the offer?
Posted by Finally1108
def. push for more! i can totally see you winning that battle. that was uncalled for that they sent you the wrong notification!
ITA... push for more. You def can get it
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| Posted 4/15/10 3:11 PM |
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Songwriter76
LIF Adult
Member since 4/08 902 total posts
Name:
David
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Re: What to do? Demand more, or accept the offer?
I'm going against the crowd here. I say accept it. But that's just me. It's not worth the aggravation IMO
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| Posted 4/15/10 3:29 PM |
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maybesoon
LIF Adult
Member since 9/09 5981 total posts
Name:
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Re: What to do? Demand more, or accept the offer?
Posted by Songwriter76
I'm going against the crowd here. I say accept it. But that's just me. It's not worth the aggravation IMO
same here, I'm not one to push for these type of things.
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| Posted 4/15/10 3:52 PM |
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monkeybride
My Everything
Member since 5/05 20541 total posts
Name:
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Re: What to do? Demand more, or accept the offer?
Posted by Christine
Since it was their mistake, I would push for more.
Agreed.
It wasn't plane malfunction, weather, etc. It was an error on their part and they need to compensate you better than that.
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| Posted 4/15/10 4:26 PM |
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KGools
Happy
Member since 9/06 9532 total posts
Name:
Kim
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Re: What to do? Demand more, or accept the offer?
Demand more!
Totally unacceptable 
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| Posted 4/15/10 4:29 PM |
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melbalalala
Little Lady
Member since 5/07 5014 total posts
Name:
Melissa
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Re: What to do? Demand more, or accept the offer?
Not sure if this helps.. but for comparison purposes, DH and I were delayed 25 hours coming home from Buenos Aires last year.. United put us up in a hotel and meals and gave us a $150 voucher each. (which I'm actually trying to sell on the travel board right now  )
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| Posted 4/15/10 5:56 PM |
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