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NewYawkah
2012--A year of new beginnings
Member since 5/05 4402 total posts
Name:
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Shower gift problem -- WWYD??
I have a baby shower this Saturday for a very good friend and ordered an Exersaucer from Babiesrus.com. It just arrived and the box is DESTROYED. Every corner is smushed, there's even a giant hole in one corner, and it looks like someone jumped on it like a trampoline. I can't believe they would deliver it like this!
I can't present this gift to her like this. What do you think I should do ? I can return it to a store but they are all out of stock on Long Island. The closest store with stock is CT.
Would you give it to her looking like crap? Or should I just buy something else, or take a picture of it and have another delivered to her house?
Thanks!
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Posted 4/25/13 5:10 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
sweetdreamz1181
Baby Girl on the way!
Member since 1/08 2186 total posts
Name:
Jackie
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Re: Shower gift problem -- WWYD??
Call them and have them ship you a new one. This happened to me with an item I bought online and they sent me a new one next day delivery.
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| Posted 4/25/13 5:13 PM |
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KGools
Happy
Member since 9/06 9532 total posts
Name:
Kim
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Re: Shower gift problem -- WWYD??
Posted by NewYawkah
take a picture of it and have another delivered to her house?
This. Tell her it's coming. 
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| Posted 4/25/13 5:14 PM |
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PearlJamChick
No one sings like you anymore.
Member since 7/10 9264 total posts
Name:
Petticoated Swashbuckler
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Re: Shower gift problem -- WWYD??
Posted by sweetdreamz1181
Call them and have them ship you a new one. This happened to me with an item I bought online and they sent me a new one next day delivery.
Yeah, I would do this as well - they should expedite it for you.
If it's not possible, then I do think a photo or printout of the item, with a note explaining it in the card is fine, and have the new one shipped to her house.
That stinks! 
Message edited 4/25/2013 5:19:02 PM.
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| Posted 4/25/13 5:18 PM |
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Kitten1929
LIF Adult
Member since 1/13 6040 total posts
Name:
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Shower gift problem -- WWYD??
I would first see if they can expedite one to you overnight. Make a stink.
If not, give her a picture inside the card and say it's on it's way.
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| Posted 4/25/13 5:26 PM |
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NewYawkah
2012--A year of new beginnings
Member since 5/05 4402 total posts
Name:
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Re: Shower gift problem -- WWYD??
On the phone with them now. Not only will they NOT expedite it, they will NOT ship it to her!!! They are going to email me a return label, and UPS has to pick it up, or I can drive to UPS myself, and then they'll send another to me!
She lives 40 minutes away, I really didn't have time for this. No more registry for me, It's going to be gift card from now on.
NOW he forgot to send me the replacement. OMG. 
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| Posted 4/25/13 5:40 PM |
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PearlJamChick
No one sings like you anymore.
Member since 7/10 9264 total posts
Name:
Petticoated Swashbuckler
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Re: Shower gift problem -- WWYD??
Ask to escalate the call to a supervisor or manager...that is ridiculous. I can understand (kinda, I guess) that expediting the shipping for it to arrive tomorrow might not be something logistic, since it's nearly 6pm...but they can't ship it to her? What?
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| Posted 4/25/13 5:48 PM |
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NewYawkah
2012--A year of new beginnings
Member since 5/05 4402 total posts
Name:
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Shower gift problem -- WWYD??
"The original order is to you, ma'am, and we can cancel the order and issue a credit, but it may impact the registry, and then it won't be on the registry, so someone else might buy it... " Seriously??!?!?
I got him to expedite shipping so it *may* get there by Saturday but I'll probably already be at the shower. Never again!
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| Posted 4/25/13 6:03 PM |
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Michi
My Love
Member since 5/05 31600 total posts
Name:
M
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Re: Shower gift problem -- WWYD??
I would take a picture of the mangled box and post the pic and the complaint to their FB page and Twitter. That is utterly ridiculous and horrible customer service!
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| Posted 4/25/13 6:12 PM |
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SLPlady1984
She's here!
Member since 6/12 1207 total posts
Name:
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Re: Shower gift problem -- WWYD??
Not that this helps you now but a friend and I were just talking about this and BRU always seems to be the culprit. We both said how from now on we are having them deliver it to the store and that way we can refuse it when it's damaged and have them send another on the spot. Just something to think of in the future...but really what a pita!!!
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| Posted 4/25/13 6:57 PM |
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Lauren82
LIF Adult
Member since 10/06 4580 total posts
Name:
L
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Re: Shower gift problem -- WWYD??
I agree about posting on social media...it seems to be the only way to get good customer service for some companies.
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| Posted 4/25/13 7:32 PM |
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halfbaked
LIF Adult
Member since 8/12 6937 total posts
Name:
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Re: Shower gift problem -- WWYD??
Posted by PearlJamChick
Posted by sweetdreamz1181
Call them and have them ship you a new one. This happened to me with an item I bought online and they sent me a new one next day delivery.
Yeah, I would do this as well - they should expedite it for you.
If it's not possible, then I do think a photo or printout of the item, with a note explaining it in the card is fine, and have the new one shipped to her house.
That stinks!
Exactly this.
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| Posted 4/26/13 10:11 AM |
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lynnd126
LIF Adult
Member since 3/11 2630 total posts
Name:
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Shower gift problem -- WWYD??
I might let ups pick it up and give a gift card or cash instead. Another option is to put it together and put a bow on it. Although she won't need it for months...
Message edited 4/26/2013 10:17:26 AM.
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| Posted 4/26/13 10:17 AM |
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AngnShaun
Sisters
Member since 1/10 21015 total posts
Name:
Ang
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Re: Shower gift problem -- WWYD??
Posted by Michi
I would take a picture of the mangled box and post the pic and the complaint to their FB page and Twitter. That is utterly ridiculous and horrible customer service!
Absolutely!
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| Posted 4/26/13 10:18 AM |
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