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snapfish issues-advice needed
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cj7305
=)
Member since 8/05 12296 total posts
Name:
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snapfish issues-advice needed
I ordered holiday cards for the first time. They were shipped out on November 28 and I STILL have not received them. I have been in contact w/ customer service and they keep saying to give it a few more days. What should I do? I was thinking to ust reorder through Costco & ask for a refund from Snapfish. DO you think that will work, I think it's kind of out of their hands at this point. SO frustrating.
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Posted 12/13/07 9:18 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
MrsPJB2007
MBA at your service!
Member since 7/06 12020 total posts
Name:
MJ
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Re: snapfish issues-advice needed
does their site have a time frame when things are supposed to arrive? or is there any tracking provided?
3 wks is a long time -- where were they coming from? i would call them back and ask about a refund cause you are dissatisfied with the time its taking for them to come and you are worried it has been lost....i'm not sure how willing they will be to give you your money back--but its worth a shot.
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| Posted 12/13/07 9:22 PM |
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Tine73
Member since 3/06 22093 total posts
Name:
*********
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Re: snapfish issues-advice needed
Posted by MrsPJB2007
3 wks is a long time -- where were they coming from? i would call them back and ask about a refund cause you are dissatisfied with the time its taking for them to come and you are worried it has been lost....i'm not sure how willing they will be to give you your money back--but its worth a shot.
I agree. I use them all the time and have only had one problem. They will most likely re-process your order and give you a credit not a refund. At least that is what they did for me.
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| Posted 12/13/07 9:53 PM |
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kimchee
LIF Toddler
Member since 1/07 428 total posts
Name:
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Re: snapfish issues-advice needed
snapfish seems to be having problems with processing order, maybe they're getting too many orders during the holiday.
My order took awhile too. They said to wait after 10 days and then call again if you don't receive it after.
Forget the 3-5 day shipping time on the website, give yourself at least 3 weeks around the holidays. 1 week to process and 2 weeks to ship any order. :P
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| Posted 12/13/07 10:54 PM |
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