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EckoRed81504
We are complete <3
Member since 12/07 6299 total posts
Name:
April
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I can't find the gate check info on Southwest or JetBlue
Can someone help me- I'm calling to complain about my stroller 
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Posted 9/28/10 10:53 AM  |
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maybeamommy
Blessed beyond belief
Member since 10/07 17048 total posts
Name:
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Re: I can't find the gate check info on Southwest or JetBlue
what info do you need?
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| Posted 9/28/10 10:54 AM |
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EckoRed81504
We are complete <3
Member since 12/07 6299 total posts
Name:
April
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Re: I can't find the gate check info on Southwest or JetBlue
If I gatechecked my stroller are thye responsible if it gets damaged. Not scratches or anything, full out damaged
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| Posted 9/28/10 10:55 AM |
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oneday
<3
Member since 5/05 4319 total posts
Name:
Pam
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Re: I can't find the gate check info on Southwest or JetBlue
I'm pretty certain they are not. This is what I found on Southwest's website:
Southwest Airlines will not assume liability for damage to strollers, CRSs or car seats. Each should be tagged as conditionally accepted and placed in a plastic bag.
Sorry they messed up your stroller- I'm worried about this for our next trip!
Maybe if you ocntact them they will work with you - though I wouldn't count on it.
Message edited 9/28/2010 11:08:02 AM.
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| Posted 9/28/10 11:06 AM |
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ali120206
2 Boys
Member since 7/06 17789 total posts
Name:
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Re: I can't find the gate check info on Southwest or JetBlue
Posted by oneday
I'm pretty certain they are not. This is what I found on Southwest's website:
Southwest Airlines will not assume liability for damage to strollers, CRSs or car seats. Each should be tagged as conditionally accepted and placed in a plastic bag.
One airline, can't remember if it was Spirit or JetBlue, made me sign something saying they weren't responsible.
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| Posted 9/28/10 11:08 AM |
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Xelindrya
Mommy's little YouTube Star!
Member since 8/05 14470 total posts
Name:
Veronica
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Re: I can't find the gate check info on Southwest or JetBlue
sorry but I dont think they are responsible 
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| Posted 9/28/10 11:08 AM |
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EckoRed81504
We are complete <3
Member since 12/07 6299 total posts
Name:
April
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Re: I can't find the gate check info on Southwest or JetBlue
well this sucks
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| Posted 9/28/10 11:09 AM |
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Mkr09
.....
Member since 5/05 7550 total posts
Name:
M
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Re: I can't find the gate check info on Southwest or JetBlue
Yea I don't think they are responsible. One one of our flights our stroller got crushed. We were able to open it back up but every once in a while it still gets stuck and there are scratches everywhere. I talked to a woman at baggage claim and they said they are not responsible.
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| Posted 9/28/10 11:16 AM |
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CarlieJLD7
I love my daughter!
Member since 7/07 3061 total posts
Name:
Carlie
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Re: I can't find the gate check info on Southwest or JetBlue
Eeeeks this is making me so nervous... Should I just buy a cheapo umbrella stroller for my trip in 3 weeks!?!?
I think I will look into this...
ETA... maybe I will bring the snap and go... and the infant car seat...
Message edited 9/28/2010 11:24:24 AM.
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| Posted 9/28/10 11:21 AM |
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Lillykat
going along for the ride...
Member since 5/05 16253 total posts
Name:
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Re: I can't find the gate check info on Southwest or JetBlue
The airlines have on their website that they aren't responsible. While they technically aren't and will tell you that. I have seen on other boards (people going to WDW) have said with several phone calls and letters to corporate that they have been successful. I'm not sure that you will get a replacement - but they might give you money to get it fixed. You could certainly try to pursue that avenue - worst case is that you don't get anything - which at this time I am assuming they are telling you that you won't get anyway - so it couldn't hurt.
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| Posted 9/28/10 11:23 AM |
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EckoRed81504
We are complete <3
Member since 12/07 6299 total posts
Name:
April
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Re: I can't find the gate check info on Southwest or JetBlue
JetBlue just gave me the # to Baggage Claim and said that when I told the Jet Blue attendent that they should have told me to go to Baggage Claim then and there and not to call the 800#.
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| Posted 9/28/10 11:24 AM |
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