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Pseg is awful

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Pages: [1] 2

Summer123
LIF Toddler

Member since 5/19

436 total posts

Name:

Pseg is awful

No matter how you use their system, text, calling, downloading app, you cannot report outage. Its unreal.

Message edited 8/4/2020 10:36:34 PM.

Posted 8/4/20 10:35 PM
 
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chilltocam
LIF Adult

Member since 11/11

9141 total posts

Name:

Pseg is awful

I’ve been seeing that on fb all day, so I haven’t even bothered to try. I’m also seeing that my area isn’t expected to have power back until Thursday. Ugh!

Posted 8/4/20 10:41 PM
 

xosweetiexo
LIF Adolescent

Member since 8/09

856 total posts

Name:

Re: Pseg is awful

Posted by chilltocam

I’ve been seeing that on fb all day, so I haven’t even bothered to try. I’m also seeing that my area isn’t expected to have power back until Thursday. Ugh!



Wow that’s crazy!! I don’t have any cable, phone, or internet and thought that was badChat Icon hopefully they’re just saying that and it’ll be sooner!

Posted 8/4/20 10:58 PM
 

Summer123
LIF Toddler

Member since 5/19

436 total posts

Name:

Re: Pseg is awful

Posted by chilltocam

I’ve been seeing that on fb all day, so I haven’t even bothered to try. I’m also seeing that my area isn’t expected to have power back until Thursday. Ugh!


I see Thursday for me too and many others in different areas. I think they are just saying that. They also claim they will get to the areas with the least outages last. Everything near me is out and no reports listed so nobody can get through to report.

Posted 8/4/20 11:07 PM
 

Mrs213
????????

Member since 2/09

18986 total posts

Name:

Pseg is awful

Yes!! I kept texting out to their text line and kept getting a response that something went wrong. So frustrating

Posted 8/5/20 3:15 AM
 

Summer123
LIF Toddler

Member since 5/19

436 total posts

Name:

Re: Pseg is awful

Posted by Mrs213

Yes!! I kept texting out to their text line and kept getting a response that something went wrong. So frustrating



Same here! I also would put my account number in and it said it wasnt recognized. I got the account number from a bill I received 5 days ago. Everywhere around me is out and there is no listing for it on their repair map. How will they know to come fix? Its a disgrace!

Posted 8/5/20 4:04 AM
 

Mrs213
????????

Member since 2/09

18986 total posts

Name:

Re: Pseg is awful

https://www.newsday.com/long-island/pseg-tropical-storm-isaias-1.47768407

Posted 8/5/20 6:35 AM
 

alli3131
Peanut is here!!!!!!

Member since 5/09

18388 total posts

Name:
Allison

Pseg is awful

Our neighborhood said Thursday and we got it back at 7pm last night.

Posted 8/5/20 7:48 AM
 

FirstMate
My lil cowboy

Member since 10/10

7790 total posts

Name:

Re: Pseg is awful

Mine said Friday and we got it back early this morning. I mean, I understand that there was a severe weather event and there are only so many workers and so many hours in a day but their communication system has nothing to do with that and should be absolutely stellar with the amount of money we pay for this antiquated energy system.

Posted 8/5/20 9:22 AM
 

NervousNell
Just another chapter in life..

Member since 11/09

54921 total posts

Name:
..being a mommy and being a wife!

Re: Pseg is awful

I feel like they just threw Friday or Sunday or whatever out there so that if you get it back sooner you feel like wow, thats great.
I feel like those estimates are not based on anything to be honest

Posted 8/5/20 9:25 AM
 

LittleDiva
LIF Adult

Member since 9/11

1284 total posts

Name:

Re: Pseg is awful

Posted by xosweetiexo

Posted by chilltocam

I’ve been seeing that on fb all day, so I haven’t even bothered to try. I’m also seeing that my area isn’t expected to have power back until Thursday. Ugh!



Wow that’s crazy!! I don’t have any cable, phone, or internet and thought that was badChat Icon hopefully they’re just saying that and it’ll be sooner!



I believe it, my town and neighboring towns look like a war zone. Trees down all over and on the lines.

Posted 8/5/20 9:29 AM
 

soontobemommyof2
My boys...my everything <3

Member since 4/15

3635 total posts

Name:

Re: Pseg is awful

Posted by NervousNell

I feel like they just threw Friday or Sunday or whatever out there so that if you get it back sooner you feel like wow, thats great.
I feel like those estimates are not based on anything to be honest



I hope that’s true! My heart breaks for all the food we have in our fridge and our freezer in the basement (we recently got a whole bunch of meat!) going to waste! Chat Icon

Posted 8/5/20 10:19 AM
 

valentinesbaby
LIF Adult

Member since 2/20

900 total posts

Name:
Valentines

Re: Pseg is awful

Heard a tree fell on their server.

This was a horrible storm too. I was trying to bring some things in as it seemed fine and then sat there and watched things flying around and I felt like I was in a tornado being pulled around.

Posted 8/5/20 10:20 AM
 

Summer123
LIF Toddler

Member since 5/19

436 total posts

Name:

Re: Pseg is awful

My power still out. If I go on their map, this morning it said this afternoon. Now it says Friday. I thought after Sandy so much was supposedly improved. It almost seems worse as I got someone on the phone then. I have a full freezer and I hoped so much I would be able to save it. The door is shut but not sure how long it will last.

Posted 8/5/20 10:21 AM
 

JennP
LIF Adult

Member since 10/06

3986 total posts

Name:
Jenn

Re: Pseg is awful

Yes it really was awful yesterday. They totally suck.

I purposely didn't go food shopping when I usually do because of the storm so my fridge was empty by design. But we lose power if someone sneezes too hard so I figured it was coming.

We were without power for 8 hours and the fridge was actually pretty cold when I opened it. I dumped the milk and the cream but we're taking our chances with things like frozen waffles and such.

Posted 8/5/20 10:30 AM
 

valentinesbaby
LIF Adult

Member since 2/20

900 total posts

Name:
Valentines

Re: Pseg is awful

Funny how people are attacking them but said just 2 days ago they didn’t even know we would get anything from this storm. They actually were aware and got bombarded and are doing their best.

Posted 8/5/20 11:35 AM
 

ave1024
I Took The Wrong Road

Member since 12/07

6153 total posts

Name:
That Led To The Wrong Tendencies

Re: Pseg is awful

Posted by NervousNell

I feel like they just threw Friday or Sunday or whatever out there so that if you get it back sooner you feel like wow, thats great.
I feel like those estimates are not based on anything to be honest




Agree with this. I got my power back last night at 1:15am. Then lost it again at 230am. I sent a text OUT when that happened and I got an August 7th restoration which didn't make sense as power came back again an hour later.

I get there was a lot of damage, but PSEG really screwed this one up. The winds from this storm were no where near as bad as Sandy. But all the winds in the world shouldn't stop the utility company from making sure their technology was working and tested.

Their website was down, you couldn't call them as it went fast busy, mobile app didn't work, and their text messaging to report an outage was also out. Ridiculous. And they didn't even get it restored anytime soon. You are the utility company. You should have business continuity plans in place for stuff like this and they should be tested. And you can't blame the pandemic because pandemic and a firm wide WFH scenario should be tested as part of your business continuity plan. I work in technology and this was absolutely laughable. They should be probed. Pay me a nice fat 500k salary plus bonus and i'll go in there and fix it for them.

Message edited 8/5/2020 11:56:40 AM.

Posted 8/5/20 11:54 AM
 

LIRascal
drama. daily.

Member since 3/11

7287 total posts

Name:
Michelle

Pseg is awful

I didn't expect them to come running and fix the problem, stat! BUT they should never have said, "we got this" or, "we're prepared". They were NOT.
They should have said, "with the pandemic, expect a few hiccups because many of our agents are working from home. Their power could be out, too"
There's no excuse, IMO for the app to be down. People couldn't report serious problems or outages.
I want to tell them to take their power supply charges and shove it up their @$$

Posted 8/5/20 12:12 PM
 

Summer123
LIF Toddler

Member since 5/19

436 total posts

Name:

Re: Pseg is awful

Posted by ave1024

Posted by NervousNell

I feel like they just threw Friday or Sunday or whatever out there so that if you get it back sooner you feel like wow, thats great.
I feel like those estimates are not based on anything to be honest




Agree with this. I got my power back last night at 1:15am. Then lost it again at 230am. I sent a text OUT when that happened and I got an August 7th restoration which didn't make sense as power came back again an hour later.

I get there was a lot of damage, but PSEG really screwed this one up. The winds from this storm were no where near as bad as Sandy. But all the winds in the world shouldn't stop the utility company from making sure their technology was working and tested.

Their website was down, you couldn't call them as it went fast busy, mobile app didn't work, and their text messaging to report an outage was also out. Ridiculous. And they didn't even get it restored anytime soon. You are the utility company. You should have business continuity plans in place for stuff like this and they should be tested. And you can't blame the pandemic because pandemic and a firm wide WFH scenario should be tested as part of your business continuity plan. I work in technology and this was absolutely laughable. They should be probed. Pay me a nice fat 500k salary plus bonus and i'll go in there and fix it for them.



Agreed! I am still waiting. Its today then its tomorrow and today again. Phone, text, app, nothing works. The outage map says so many different things. I thought this was a big issue with Sandy and this was not to happen again. We just drove around and everyone’s power is out, traffic lights out and not a truck in sight. We drove all over for quite a bit.

Posted 8/5/20 1:22 PM
 

pumpkinmom
LIF Adult

Member since 5/12

2911 total posts

Name:

Pseg is awful

Yesterday, we lost power for only 2 hours in the afternoon. This morning, our power was turned off at 5:30, estimated to come back at 5:45. We figured they turned it off for safe repairs. It's still off and the estimate keeps increasing. We're up to Friday morning now.

Posted 8/5/20 3:11 PM
 

WannaBeAMom11
LIF Adult

Member since 1/11

7391 total posts

Name:
Name

Pseg is awful

We got hit hard. 33,000 homes without power. I’m giving them some leeway. At least it’s not winter and no one died. Within 20 minutes of the
Beginning of the storm my neighbors tree fell down and ripped down lines. It’s annoying but it’s 2020.

Posted 8/5/20 4:29 PM
 

NervousNell
Just another chapter in life..

Member since 11/09

54921 total posts

Name:
..being a mommy and being a wife!

Re: Pseg is awful

Posted by ave1024

Posted by NervousNell

I feel like they just threw Friday or Sunday or whatever out there so that if you get it back sooner you feel like wow, thats great.
I feel like those estimates are not based on anything to be honest




Agree with this. I got my power back last night at 1:15am. Then lost it again at 230am. I sent a text OUT when that happened and I got an August 7th restoration which didn't make sense as power came back again an hour later.

I get there was a lot of damage, but PSEG really screwed this one up. The winds from this storm were no where near as bad as Sandy. But all the winds in the world shouldn't stop the utility company from making sure their technology was working and tested.

Their website was down, you couldn't call them as it went fast busy, mobile app didn't work, and their text messaging to report an outage was also out. Ridiculous. And they didn't even get it restored anytime soon. You are the utility company. You should have business continuity plans in place for stuff like this and they should be tested. And you can't blame the pandemic because pandemic and a firm wide WFH scenario should be tested as part of your business continuity plan. I work in technology and this was absolutely laughable. They should be probed. Pay me a nice fat 500k salary plus bonus and i'll go in there and fix it for them.



Utilities are an essential service.
If you can't make it work with your team working from home, they need to get their asses into the office like all other essential workers.

Posted 8/5/20 4:33 PM
 

MC09
arrrghhh!!!!

Member since 2/09

5674 total posts

Name:
Me speaks pirate!

Re: Pseg is awful

Posted by NervousNell

I feel like they just threw Friday or Sunday or whatever out there so that if you get it back sooner you feel like wow, thats great.
I feel like those estimates are not based on anything to be honest



Same. I feel like they throw any date out to pad their time.

I give them no leeway at all. It's absolutely unacceptable that your paying customers couldn't even reach you by any means to report an outage and so there are people that aren't even on the map that should be. We pay dearly for their services. If they couldn't handle a tropical storm like yesterday's how would they have fared in a situation like Sandy? They need to get their act together or they need to go if this is above their heads.

Posted 8/5/20 5:37 PM
 

BargainMama
LIF Adult

Member since 5/09

15657 total posts

Name:

Pseg is awful

We have no power and the line and pole are down at the end of my block. So a lot of homes are out. But, I'm not complaining too much since we didn't have a tree though our roof and we are alive.It's hot, but dealing. Chances are they know you are out because it's likely everyone in the immediate vicinity to you has reported it also. I have to say I'm a little disgusted that people were complaining on their site after 45 minutes of no power while it was still gusting winds out. People are ridiculous.

Posted 8/5/20 6:49 PM
 

JennP
LIF Adult

Member since 10/06

3986 total posts

Name:
Jenn

Re: Pseg is awful

Posted by LIRascal

I didn't expect them to come running and fix the problem, stat! BUT they should never have said, "we got this" or, "we're prepared". They were NOT.
They should have said, "with the pandemic, expect a few hiccups because many of our agents are working from home. Their power could be out, too"
There's no excuse, IMO for the app to be down. People couldn't report serious problems or outages.
I want to tell them to take their power supply charges and shove it up their @$$



ITA

If they didn't show that hubris people would have been a lot more patient.

I have a downed tree and downed power lines at my mom's. It's all pretty close to her door. She doesn't move that quickly and can't hear well. I don't want to think about what a fire on the property would mean.

I had several people helping me to try to get a hold of PSEG and we couldn't. I understand they can't drop everything and get to me right away but they need to be able to COMMUNICATE with people. I had to message the TOB supervisor on FB and he got us on the PSEG list.

I get that the storm was bad and for the minor stuff people need to be patient and help each other out but there is no excuse for their boasting and shit systems.

Posted 8/5/20 10:13 PM
 
Pages: [1] 2
 

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