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WWYD? about the hotel we stayed at on my vacation

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DanaRenee
Fitness Junkie!

Member since 6/06

6470 total posts

Name:
Dana

WWYD? about the hotel we stayed at on my vacation

Casa Marina in Key West...this place was $400/night and i knew the hotel was going to be under construction (granted, you really dont know how much until you get there)...

WELL, both sides of our room (the hallway side which was outdoors, and the balcony side) were being worked on. We woke up to tile cutters, hammer pounding, trucks backup beeps, ETC ETC. It started at 8am every day. Oh and at the pool everyday there were jackhammers on. Also, the gym was closed. I complained a bit and had them refund the "resort fee" (what bs)..but that amounted to only $80!! I don't think our room should have even been opened yet due to the noise (It was brand new).

Should I write a letter requesting a credit or an incentive to come back? .
TIA!

Posted 5/1/07 12:26 PM
 
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CaMacho
Sisters :)

Member since 7/06

15112 total posts

Name:
Jess

Re: WWYD? about the hotel we stayed at on my vacation

It can't hurt... the least they can do is say No!

Posted 5/1/07 12:28 PM
 

Christine
2nd verse same as the 1st

Member since 5/05

15287 total posts

Name:

Re: WWYD? about the hotel we stayed at on my vacation

That sux! I can't believe they put you right in the deep of the construction area - they should have moved you to another room. I would definitely write to Wynham and explain what happened.

Posted 5/1/07 12:40 PM
 

bikramaddict
mommy-to-be

Member since 8/06

4376 total posts

Name:

Re: WWYD? about the hotel we stayed at on my vacation

Absolutely! I work in the hotel industry and putting someone in a side of a hotel that is being renovated is VERY wrong. I'm surprised that such a high end property would do such a thing,.

Posted 5/1/07 1:02 PM
 

KGools
Happy

Member since 9/06

9532 total posts

Name:
Kim

Re: WWYD? about the hotel we stayed at on my vacation

Absolutely I would write a letter and if they don't compensate you appropriately, call you credit card company (hopefully you paid with a cc) and dispute the charges, it's a lengthy process but so worth it!

Posted 5/1/07 2:03 PM
 
 

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