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If you are thinking about getting a pool dont go with Island Recreational

Posted By Message

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

If you are thinking about getting a pool dont go with Island Recreational

I called on wed to have my pool maintenanced for the summer was quoted a price go there today BEFORE the *sale* ends and they wont honor the price! New price starts May 1st - today is April 30th- I have never heard such a thing. I called corporate, spoke to the store manager and got 4 different stories and bottom line was they would rather lose a customer. Im sorry I purchased my pool from there!!! I dont want anyone else to get the run around either.
I am def calling BBB tomorrow too.

Posted 4/30/06 6:11 PM
 
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Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?

Posted 4/30/06 6:33 PM
 

Redhead
You Live, You Learn

Member since 5/05

31871 total posts

Name:
Jennifer

Re: If you are thinking about getting a pool dont go with Island Recreational

My dad has used them quite often....
they have been fabulous to him Chat Icon

Posted 4/30/06 6:34 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?

Nope I just wrote everything to the BBB, I was given 4 different stories regarding when I was suppose to purchase the maintenance package. DH was shocked too with them. Oh well glad you and Red had positive experiences with them but my DH just spoke to our neighbor he too has nothing but complaints about them and gave us the number of the guy he uses for his pool.

Posted 4/30/06 7:27 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by girlygrl33

Posted by DMcK

Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?

Nope I just wrote everything to the BBB, I was given 4 different stories regarding when I was suppose to purchase the maintenance package. DH was shocked too with them. Oh well glad you and Red had positive experiences with them but my DH just spoke to our neighbor he too has nothing but complaints about them and gave us the number of the guy he uses for his pool.



Weird. Different strokes for different folks.

Message edited 4/30/2006 7:36:05 PM.

Posted 4/30/06 7:34 PM
 

Redhead
You Live, You Learn

Member since 5/05

31871 total posts

Name:
Jennifer

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon

Posted 4/30/06 7:41 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Posted 4/30/06 7:43 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Really? It's funny you say that, DH & I were actually thinking of using them because my MIL raves about them all the time. They take care of her pool and she has nothing but positive things to say about them. Maybe you misunderstood them?

Nope I just wrote everything to the BBB, I was given 4 different stories regarding when I was suppose to purchase the maintenance package. DH was shocked too with them. Oh well glad you and Red had positive experiences with them but my DH just spoke to our neighbor he too has nothing but complaints about them and gave us the number of the guy he uses for his pool.



Weird. Different strokes for different folks.

Weird for whom? I called on wed told to come into the store before may 1 that is when the price will change, I go in today April 30th told nope I have to pay the may 1st price (499.00 by May1st 649.00 starting may 1st)- cause the computer is allready that way and they cant override it- I call customer service they say they can in the store- store says they cant. I have never heard of ANY store doing thisChat Icon

Posted 4/30/06 7:43 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.

Posted 4/30/06 7:45 PM
 

Redhead
You Live, You Learn

Member since 5/05

31871 total posts

Name:
Jennifer

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."



yea true...

to each their own..

some just get the bad luck i guess

Posted 4/30/06 7:45 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by Redhead

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."



yea true...

to each their own..

some just get the bad luck i guess



Yes...

Posted 4/30/06 7:46 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon

Posted 4/30/06 7:47 PM
 

Redhead
You Live, You Learn

Member since 5/05

31871 total posts

Name:
Jennifer

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew

Posted 4/30/06 7:49 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew



Exactly! At least they were nice about it, girlygirl33. We can all take relief in thatChat Icon

Posted 4/30/06 7:50 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew

nope no screaming, no name calling nothing of the kind. The manager just kept saying he cant override the computer, he couldnt do anything. I used to be in sales I know the game but this guy just wouldnt budge even DH spoke to him and was shocked he couldnt do anything. thats when I called customer service and she said they can and will put in a complaint to the store. the whole thing just sucked but thats ok we will go with someone else, this happened in the Massapequa store.

Posted 4/30/06 7:52 PM
 

Redhead
You Live, You Learn

Member since 5/05

31871 total posts

Name:
Jennifer

Re: If you are thinking about getting a pool dont go with Island Recreational

yes true....

that is a comfort Chat Icon

Posted 4/30/06 7:52 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew



Exactly! At least they were nice about it, girlygirl33. We can all take relief in thatChat Icon

who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck

Posted 4/30/06 7:54 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew



Exactly! At least they were nice about it, girlygirl33. We can all take relief in thatChat Icon

who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck



This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.

Posted 4/30/06 7:57 PM
 

Redhead
You Live, You Learn

Member since 5/05

31871 total posts

Name:
Jennifer

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.



that is what i thought too...

ok i am confused Chat Icon

maybe a quick dip in the pool will be relieving...if nothing else Chat Icon

Posted 4/30/06 7:58 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew



Exactly! At least they were nice about it, girlygirl33. We can all take relief in thatChat Icon

who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck



This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.

ah got ya. No the store was very rude but it was civil where no one got loud- no cursing stuff like that you normally see but they were rude. the customer service center they were nice trying to help me and couldnt understand what the store was doing.

Posted 4/30/06 7:59 PM
 

Shanti
True love

Member since 6/05

12653 total posts

Name:

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by girlygrl33

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew



Exactly! At least they were nice about it, girlygirl33. We can all take relief in thatChat Icon

who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck



This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.

ah got ya. No the store was very rude but it was civil where no one got loud- no cursing stuff like that you normally see but they were rude. the customer service center they were nice trying to help me and couldnt understand what the store was doing.



Gotcha. Well, let us focus on the positive ~ you can go and enjoy your pool!Chat Icon

Posted 4/30/06 8:04 PM
 

MommyofG
just the girls

Member since 5/05

9461 total posts

Name:
Janice

Re: If you are thinking about getting a pool dont go with Island Recreational

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Posted by girlygrl33

Posted by DMcK

Posted by Redhead

Posted by DMcK

Weird. Different strokes for different folks.



i know right....sooo weird..

Coincidentially...my neighbor uses them as well....I know this cause our families do everything together...
Nothing but raves here Chat Icon Chat Icon Chat Icon Chat Icon



I know... just straight out weird.

Oh well, you know the old saying, "You can catch more bees with honey than with vinegar..."

Chat Icon It was all civil.



That makes it even more surprising....Chat Icon



i know...usually those calls usually end up screaming matches...

UGH...sooo glad i have never had to call and complain before

wheeeeeeeeeeeeew



Exactly! At least they were nice about it, girlygirl33. We can all take relief in thatChat Icon

who said they were nice? just because I said there wasnt any yelling or name calling doesnt mean they were rude and had TERRIBLE customer service skills! there is NO relief in that DMck



This makes no sense. You said, "just because I said there wasnt any yelling or name calling doesnt mean they were rude," so I was agreeing with you. I said at least it was civil, not rude.

ah got ya. No the store was very rude but it was civil where no one got loud- no cursing stuff like that you normally see but they were rude. the customer service center they were nice trying to help me and couldnt understand what the store was doing.



Gotcha. Well, let us focus on the positive ~ you can go and enjoy your pool!Chat Icon



Youre right, thank you.Chat Icon Now I just have to get it opened and cleaned LOL.

Posted 4/30/06 8:05 PM
 

Ambersmom
Straight up nasty

Member since 5/05

7740 total posts

Name:
Sharon

Re: If you are thinking about getting a pool dont go with Island Recreational

Hey Girl..

They do have crap C/S. When we purchased our pool last year, they delivered the wrong liner. It was back and forth for what seemed like weeks with the physical store we bought it from, the Warehouse, Corporate, etc. It was a nightmare. Meanwhile it was holding up the actual install. We finally got it settled but the liner we originally picked out was discontinued and they expected us to pay for the "upgraded" one they delivered (never mind it was the wrong freaking sizeChat Icon Chat Icon Chat Icon Chat Icon More time spent on the phone! Chat Icon We finally had to return to the warehouse the incorrect one and pick up the correct one.

And to think, we had to start it all over when we went to close the thingChat Icon

They are cheaper than Harrows but then again, you get what you pay forChat Icon

Posted 5/1/06 6:14 PM
 
 

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